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Remote Help Desk Jobs in Wayne, NJ (NOW HIRING)

U.S. Courts

Automation Support Specialist

Brooklyn, NY · On-site +1

$58K - $94K/yr

Experience providing technical support to end users in a help desk or desktop support environment ... Knowledge of remote support tools and desktop management platforms. Additional information ...

U.S. Courts

Audio/Visual Specialist

New York, NY · On-site +1

$70K - $137K/yr

... on-site and remote participants. * Train and advise users on best practices for online ... Address IT Help Desk calls and emails, log computer problems, and assist with routine problems, to ...

DanceOne

Director, Information Technology

Manhattan, NY · Remote

... the IT help desk -- and partner closely with the CFO, executive leadership team, business-unit ... Remote within the United States. * Ability to work Eastern Time business hours. * Occasional travel ...

Katten

Technology Learning Specialist

New York, NY · On-site +1

... or remote (distance learning) training. * Coordinate with office administrators, human resources ... Coordinate with Help Desk and other IT staff to create and maintain application reference materials ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

City of New York

Senior .NET Developer

Manhattan, NY · On-site +1

$60.25 - $76.75/hr

This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible ... help desk, or as an end user will not be accepted for meeting the minimum qualification ...

L'attitude

Mortgage Loan Closer

Jersey City, NJ · Remote

$150K - $175K/yr

Here, you'll get no desk or tech fees, high earning potential, and a collaborative culture focused on helping you succeed--not micromanaging your every move. This is a W-2, remote role with benefits ...

WES

Grants Associate (Remote)

Manhattan, NY · Remote

$48K - $59K/yr

Identify and support efforts to help create, implement, and improve existing funding administration ... Identify, track, and share emerging equitable philanthropic funding approaches by conducting desk ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Wayne, NJ

Remote Help Desk information

See Wayne, NJ salary details

$12

$22

$33

How much do remote help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote help desk in Wayne, NJ is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Wayne, NJ? The most popular types of Help Desk jobs in Wayne, NJ are:
What are popular job titles related to Remote Help Desk jobs in Wayne, NJ? For Remote Help Desk jobs in Wayne, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Wayne, NJ look for? The top searched job categories for Remote Help Desk jobs in Wayne, NJ are:
What cities near Wayne, NJ are hiring for Remote Help Desk jobs? Cities near Wayne, NJ with the most Remote Help Desk job openings:
Remote Help Desk jobs near you

Automation Support Specialist

U.S. Courts

Brooklyn, NY • On-site, Remote

$58K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Summary
The United States Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have
Learn more about this agency
Duties
Help
  • Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
  • Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
  • Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
  • Create user accounts and maintain associated documentation.
  • Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
  • Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
  • Assist with office moves, reconnecting equipment in new locations.
  • Perform other duties as assigned.

Requirements
Help
Conditions of employment
As a condition of employment, the selected candidate must successfully complete a ten-year background investigation, and every five years thereafter will be subject to an updated investigation similar to the initial one. The investigation includes an FBI fingerprint check, as the position involves handling of confidential or highly sensitive information. The selected candidate may be appointed provisionally, and retention will depend upon favorable suitability determination of the background investigation.
Qualifications
  • To qualify for this position at the entrance level, you must possess one year of specialized experience.
  • Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
  • Experience providing technical support to end users in a help desk or desktop support environment.
  • Experience troubleshooting Windows desktop operating systems and common enterprise applications.
  • Familiarity with Microsoft Office / Microsoft 365 applications.
  • Experience installing and configuring computer hardware, printers, and peripheral devices.
  • Basic understanding of network connectivity, VPN access, and wireless networking.
  • Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance.
  • Experience using ticketing systems to log, track, and resolve service requests.
  • Strong customer service and communication skills.
  • Ability to troubleshoot and resolve technical issues in a timely and professional manner.
  • This position requires occasional travel between both of our offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver's license is required.
  • Candidates must be able to lift and move items weighing up to fifty (50) pounds.

Education
  • Bachelor's degree in Information Technology, Computer Science or a closely related field.
  • IT certifications such as CompTIA A+, Security+ Network+, or Microsoft certifications.
  • Experience supporting Windows 11 in an enterprise environment.
  • Familiarity with Active Directory, including password resets and basic user account management.
  • Experience supporting mobile devices, including smartphones and tablets.
  • Knowledge of remote support tools and desktop management platforms.

Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
Judiciary employees serve under "Excepted Appointment" and are considered "at will" employees. Federal Government Civil Service classifications or regulations do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to:
  • Paid Annual Leave
  • Paid Sick Leave
  • 11 Paid Holidays
  • Health Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • Retirement Benefits
  • Thrift Savings Plan (TSP)
  • Flexible Spending Accounts
  • Pre-Tax Benefit Programs

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