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Remote Help Desk Tier 2 Jobs in Michigan (NOW HIRING)

Harbor Industries

Enterprise Admin I

Charlevoix, MI · On-site +1

... help desk requests from end users Ability to travel to remote locations, including Harbor ... Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a ...

ProTouch Staffing

Neurology Physician

Lansing, MI · Remote

$325K - $405K/yr

We utilize Interlard PACS, Power Scribe 360 and Clario; we have outstanding IT infrastructure and 24/7 help desk support. Our remote radiologists are encouraged to participate in virtual section ...

micro1 AI

Senior Counsel - Remote

Ann Arbor, MI · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Sterling Heights, MI · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

micro1 AI

Senior Counsel - Remote

Warren, MI · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... We are seeking candidates with top-tier legal training and exposure to sophisticated, high-stakes ...

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All JobsHelp Desk Tier 2 JobsRemote Help Desk Tier 2 JobsRemote Help Desk Tier 2 Jobs in Michigan

Remote Help Desk Tier 2 information

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are popular job titles related to Remote Help Desk Tier 2 jobs in Michigan? For Remote Help Desk Tier 2 jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Tier 2 jobs in Michigan look for? The top searched job categories for Remote Help Desk Tier 2 jobs in Michigan are:
What cities in Michigan are hiring for Remote Help Desk Tier 2 jobs? Cities in Michigan with the most Remote Help Desk Tier 2 job openings:
Remote Help Desk Tier 2 jobs near you

Enterprise Admin I

Harbor Industries

Charlevoix, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Summary
The Enterprise Admin I position will provide first level technical support, work directly with users to diagnose, and remedy their IT related problem. This position will also help research and implement systems needed as directed by the CTO The Enterprise Admin I role will utilize our internal IT support system to help organize and prioritize the workload and will have a high degree of interaction with internal customers. This position will receive guidance on project work and will follow defined departmental policies and procedures.
Essential Duties and Responsibilities

Setup and support of new workstations, laptops, networking hardware, desk and mobile phones, printers, video conferencing hardware, A/V equipment, etc

Business Application Installation/Support (CAD, ERP, Creative/Design Software, etc)

Tier I support issues with ERP Application (IFS)

Support ChromeOS Devices

Work with vendors to repair/replace/return computer equipment

Tier 1 system admin support (e.g. patching, etc.)

Automate manual processes to make a more efficient environment

Respond to email and phone calls regarding desktop and help desk requests from end users

Ability to travel to remote locations, including Harbor’s facilities approximately 2x per year

Other duties may be assigned at any time

Education and/or Experience

1 year of related experience or current College student pursuing a degree in computer science or a related field

Familiarity with Networking Fundamentals

Experience with email systems (Google Apps, Email Clients/Protocols)

Working knowledge of MS Office, Google Docs, and/or other office computing tools

Benefits and Perks
We're committed to providing competitive, affordable benefits to support our employees and their families. Our compensation packages are market-based, and if you're hired at Harbor your compensation will be determined considering factors such as skills, education, and experience. We believe a strong benefits and compensation package is essential for employee well-being and financial security.
Full-time employee benefits include the following:
  • Free primary and preventive healthcare for eligible employees and their dependents, offered onsite and virtually!
  • Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a $0 employee premium contribution for employees and all of their dependents
  • Health Savings Account for those enrolled in our HDHP Medical Plan Option, with company funding and matching contribution
  • Flexible Spending Account for those enrolled in our Core PPO Medical Plan
  • 401k retirement savings plus company match
  • Paid Parental Leave
  • Paid time off, including up to 12 paid holidays per year depending on your schedule
  • Paid Life Insurance, AD amp;D, and Disability Benefits
  • Generous Bereavement Leave
  • Employee Assistance Program
  • Wellness Initiatives
  • Anniversary Milestone Awards
  • Tuition Reimbursement
  • Learning amp; Development Offerings
  • Pet Insurance
  • Hospital Indemnity and Critical Illness Insurance

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