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Remote Help Desk Analyst Jobs in O Fallon, IL (NOW HIRING)

Sunstar Insurance Group

Help Desk Technician I

Saint Louis, MO · On-site +1

$18.75 - $25.25/hr

This is not your typical help desk role. In addition to supporting employees and resolving ... This role is remote and location preferences are: Missouri, Arkansas and Tennessee. We're looking ...

USA Mortgage

Secondary Marketing Analyst

Creve Coeur, MO · On-site +1

$80K - $100K/yr

Remote POSITION SUMMARY DESCRIPTION The Secondary Marketing Analyst supports the Capital Markets ... Lock desk capabilities are a given for this position and will be required to support timely ...

New

unigroup

Senior Financial Analyst

Des Peres, MO · Remote

$84K - $105K/yr

Remote This is a remote position, with preference given to candidates located within the St. Louis ... help leaders make informed strategic and operational decisions. This role is well suited for an ...

TEKsystems

Epic Grand Central Analyst

Saint Louis, MO · Remote

$55 - $85/hr

Remote Duration: Contract Industry: Healthcare IT / Epic Inpatient Overview Our client is seeking ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Ascension

Senior Financial Analyst

Saint Louis, MO · Remote

$79K/yr

Remote (Must be located near Indianapolis, IN or St. Louis, MO) Department: Solutions Accounting ... Benefits that help you thrive * Comprehensive health coverage: medical, dental, vision ...

Lantern

Strategy Analyst

Saint Louis, MO · Remote

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

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Remote Help Desk Analyst information

See O Fallon, IL salary details

$13

$22

$33

How much do remote help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote help desk analyst in O'Fallon, IL is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in O'Fallon, IL?

The most popular types of Help Desk Analyst jobs in O'Fallon, IL are:

What are popular job titles related to Remote Help Desk Analyst jobs in O'Fallon, IL?

For Remote Help Desk Analyst jobs in O'Fallon, IL, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in O'Fallon, IL look for?

The top searched job categories for Remote Help Desk Analyst jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Remote Help Desk Analyst jobs?

Cities near O'Fallon, IL with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $46,739 per year, or $22.5 per hour.

Help Desk Technician I

Sunstar Insurance Group LLC

Saint Louis, MO • Remote

$18.75 - $25.25/hr

Full-time

Posted 25 days ago

Job description

Our Technology team plays a vital role in that growth by delivering exceptional support, strengthening cybersecurity, driving innovation, and expanding the use of automation and Artificial Intelligence (AI) across the organization. We are seeking an IT Support Technician who enjoys solving problems, helping others, and exploring new technologies. This is not your typical help desk role. In addition to supporting employees and resolving technical issues, you'll have the opportunity to help shape how Sunstar leverages AI, automation, and modern workplace technologies to improve productivity and employee experience. This role is remote and location preferences are: Missouri, Arkansas and Tennessee.

We're looking for someone who is curious, customer-focused, and excited about technology's future. The ideal candidate enjoys learning, embraces innovation, and is eager to help build the next generation of technology solutions.

At Sunstar, you'll work alongside a collaborative Technology team, gain exposure to cutting-edge tools like Microsoft 365, Copilot, Power Platform, and AI-powered business solutions, and could make a meaningful impact in a fast-growing organization.

If you're passionate about technology, enjoy helping people succeed, and want to be part of a team that's driving the future of work, we'd love to hear from you.

What You'll Do

End User Support

  • Serve as the first point of contact for employee technology requests.
  • Diagnose and resolve hardware, software, device, account, and Microsoft 365 issues.
  • Provide remote support to employees across multiple locations.
  • Assist users with Microsoft Teams, Outlook, SharePoint, OneDrive, and other insurance industry business applications.
  • Escalate complex technical issues to senior staff or managed service partners when appropriate.
  • Follow up with users to ensure issues are fully resolved and customer expectations are exceeded.

Device & Account Administration

  • Configure and deploy computers, monitors, mobile devices, printers, and other technology equipment.
  • Assist with employee onboarding and workstation setup.
  • Support user account administration and access requests.
  • Assist with endpoint management, software deployment, and security-related tasks.

Documentation & Process Improvement

  • Document troubleshooting steps, resolutions, and support activities.
  • Contribute to internal knowledge base articles and standard operating procedures.
  • Identify recurring issues and recommend improvements to technology processes and user experience.

AI, Automation & Innovation

  • Support employees using Microsoft Copilot and other approved AI solutions.
  • Identify opportunities to automate repetitive processes and improve operational efficiency.
  • Build and maintain automation solutions using Microsoft Power Automate and related technologies.
  • Assist with developing, testing, and enhancing Microsoft Copilot Agents and other AI-powered business solutions.
  • Collaborate with business leaders to identify opportunities where AI and automation can improve productivity and service delivery.

We're Looking for Someone Who

  • Enjoys helping people and providing excellent customer service.
  • Is naturally curious and enjoys learning new technologies.
  • Can communicate technical concepts clearly to non-technical users.
  • Takes initiative and looks for ways to improve processes.
  • Is excited about AI, automation, and the future of technology.

Qualifications

Required

  • 1-3 years of Help Desk, Technical Support, Customer Service, or related IT experience.
  • Strong troubleshooting and problem-solving skills.
  • Working knowledge of Windows operating systems and Microsoft 365 applications.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated with a willingness to learn and adapt to new technologies.
  • Strong customer service mindset and ability to work effectively as part of a team.

Preferred

  • Experience supporting Microsoft 365, Teams, SharePoint, Entra ID (Azure AD), and Intune.
  • Familiarity with cybersecurity best practices, MFA, and identity management.
  • Experience creating Microsoft Copilot Agents, Copilot Studio solutions, Power Automate workflows, or other business process automation solutions.
  • Familiarity with Microsoft Power Platform, including Power Automate, Power Apps, and Power BI.
  • Insurance industry experience is a plus but not required.