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Nc Fast Help Desk Jobs in O Fallon, IL (NOW HIRING)

Truck Centers, Inc.

IT Help Desk Technician

Troy, IL · On-site

$20.42 - $30.64/hr

We're looking for an IT Help Desk Technician to join our fast-paced IT department as the frontline of technical support for our internal teams. You'll be the first call when something breaks and the ...

Truck Centers, Inc.

IT Help Desk Technician

Troy, IL · On-site

We're looking for an IT Help Desk Technician to join our fast-paced IT department as the frontline of technical support for our internal teams. You'll be the first call when something breaks and the ...

Truck Centers, Inc.

IT Help Desk Technician

Troy, IL

$20.42 - $30.64/hr

We're looking for an IT Help Desk Technician to join our fast-paced IT department as the frontline of technical support for our internal teams. You'll be the first call when something breaks and the ...

Spire, Inc.

Smart Desk Specialist

Saint Louis, MO · On-site

Louis (MO) Smart Desk (Help Desk) answering phone calls and responding to chat messages and tickets ... adapt in a fast-moving and changing culture • Ability to work independently and manage time ...

Spire Inc.

Smart Desk Specialist

Saint Louis, MO

Louis (MO) Smart Desk (Help Desk) answering phone calls and responding to chat messages and tickets ... adapt in a fast-moving and changing culture • Ability to work independently and manage time ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

At least two years of experience working as a help desk or service desk consultant * Proficiency in ... We offer a fast-paced, high-growth environment with excellent recognition, advancement, and ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in O'Fallon, IL

Nc Fast Help Desk information

See O Fallon, IL salary details

$35K

$78.2K

$116.1K

How much do nc fast help desk jobs pay per year?

As of Aug 25, 2026, the average yearly pay for nc fast help desk in O'Fallon, IL is $78,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $93,300.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in O'Fallon, IL?

For Nc Fast Help Desk jobs in O'Fallon, IL, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in O'Fallon, IL look for?

The top searched job categories for Nc Fast Help Desk jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Nc Fast Help Desk jobs?

Cities near O'Fallon, IL with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk Technician I

Sunstar Insurance Group LLC

Saint Louis, MO • Remote

$18.75 - $25.25/hr

Full-time

Posted 13 days ago

Job description

Our Technology team plays a vital role in that growth by delivering exceptional support, strengthening cybersecurity, driving innovation, and expanding the use of automation and Artificial Intelligence (AI) across the organization. We are seeking an IT Support Technician who enjoys solving problems, helping others, and exploring new technologies. This is not your typical help desk role. In addition to supporting employees and resolving technical issues, you'll have the opportunity to help shape how Sunstar leverages AI, automation, and modern workplace technologies to improve productivity and employee experience. This role is remote and location preferences are: Missouri, Arkansas and Tennessee.

We're looking for someone who is curious, customer-focused, and excited about technology's future. The ideal candidate enjoys learning, embraces innovation, and is eager to help build the next generation of technology solutions.

At Sunstar, you'll work alongside a collaborative Technology team, gain exposure to cutting-edge tools like Microsoft 365, Copilot, Power Platform, and AI-powered business solutions, and could make a meaningful impact in a fast-growing organization.

If you're passionate about technology, enjoy helping people succeed, and want to be part of a team that's driving the future of work, we'd love to hear from you.

What You'll Do

End User Support

  • Serve as the first point of contact for employee technology requests.
  • Diagnose and resolve hardware, software, device, account, and Microsoft 365 issues.
  • Provide remote support to employees across multiple locations.
  • Assist users with Microsoft Teams, Outlook, SharePoint, OneDrive, and other insurance industry business applications.
  • Escalate complex technical issues to senior staff or managed service partners when appropriate.
  • Follow up with users to ensure issues are fully resolved and customer expectations are exceeded.

Device & Account Administration

  • Configure and deploy computers, monitors, mobile devices, printers, and other technology equipment.
  • Assist with employee onboarding and workstation setup.
  • Support user account administration and access requests.
  • Assist with endpoint management, software deployment, and security-related tasks.

Documentation & Process Improvement

  • Document troubleshooting steps, resolutions, and support activities.
  • Contribute to internal knowledge base articles and standard operating procedures.
  • Identify recurring issues and recommend improvements to technology processes and user experience.

AI, Automation & Innovation

  • Support employees using Microsoft Copilot and other approved AI solutions.
  • Identify opportunities to automate repetitive processes and improve operational efficiency.
  • Build and maintain automation solutions using Microsoft Power Automate and related technologies.
  • Assist with developing, testing, and enhancing Microsoft Copilot Agents and other AI-powered business solutions.
  • Collaborate with business leaders to identify opportunities where AI and automation can improve productivity and service delivery.

We're Looking for Someone Who

  • Enjoys helping people and providing excellent customer service.
  • Is naturally curious and enjoys learning new technologies.
  • Can communicate technical concepts clearly to non-technical users.
  • Takes initiative and looks for ways to improve processes.
  • Is excited about AI, automation, and the future of technology.

Qualifications

Required

  • 1-3 years of Help Desk, Technical Support, Customer Service, or related IT experience.
  • Strong troubleshooting and problem-solving skills.
  • Working knowledge of Windows operating systems and Microsoft 365 applications.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated with a willingness to learn and adapt to new technologies.
  • Strong customer service mindset and ability to work effectively as part of a team.

Preferred

  • Experience supporting Microsoft 365, Teams, SharePoint, Entra ID (Azure AD), and Intune.
  • Familiarity with cybersecurity best practices, MFA, and identity management.
  • Experience creating Microsoft Copilot Agents, Copilot Studio solutions, Power Automate workflows, or other business process automation solutions.
  • Familiarity with Microsoft Power Platform, including Power Automate, Power Apps, and Power BI.
  • Insurance industry experience is a plus but not required.