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Remote Help Desk Analyst Jobs in Linthicum, MD (NOW HIRING)

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Helpdesk Support Specialist

Catonsville, MD · On-site +1

$18 - $19/hr

We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed services support ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

... helping to navigate life's little and big moments. Summary: The Manager, Service Desk is ... Provide upstream reporting, metrics and analysis on service desk performance, quality and user ...

TEKsystems

Incident Analyst

Catonsville, MD · Remote

$30 - $35/hr

... Desk, Infrastructure, Application Support, Network Operations, and business stakeholders to ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

FEI Systems

Business Analyst (Remote)

Columbia, MD

Help implement best practices within the SDLC framework * Participate in the project preliminary ... Support gap analysis efforts for project change requests * Identify, propose, pursue, and drive ...

System One

Cybersecurity GRC Analyst

Owings Mills, MD · Remote

$51/hr

Cybersecurity GRC Analyst (Remote) Location: 100% Remote Rate: $51/hour (No PTO) Overview We are ... helping protect organizational data from unauthorized access, disclosure, or misuse. The ideal ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Linthicum, MD

Remote Help Desk Analyst information

See Linthicum, MD salary details

$14

$23

$35

How much do remote help desk analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote help desk analyst in Linthicum, MD is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What cities near Linthicum, MD are hiring for Remote Help Desk Analyst jobs?

Cities near Linthicum, MD with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Linthicum, MD as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,468 per year, or $23.8 per hour.

Help Desk Tier I Specialist - Remote after 8 weeks of training

Reston Consulting Group Inc

Silver Spring, MD • On-site, Remote

$18 - $20/hr

Full-time

Posted 16 days ago

Job description

Location: Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 Weeks Onsite Training Required
Hourly Rate: $18.00 - $20.00 per hour
Operating Hours: Monday � Friday, 7:30 AM � 8:00 PM (assigned 8-hour shift within operating hours)
Clearance Requirement: U.S. Citizenship Required | Public Trust Eligible
Who We Are
RCG, Inc. is a growing federal contracting company proudly Certified� as a Great Place to Work�. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.
The Opportunity
RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.
Due to the secure nature of this government agency, candidates must be U.S. citizens and eligible to obtain a Public Trust clearance. Please note that employment is contingent upon successful completion of a government background investigation, which may take several weeks.
What You'll Do
  • Manage Active Directory user and computer accounts
  • Process user account requests and forms
  • Support BitLocker, McAfee encryption policies, and endpoint security requirements
  • Install, configure, troubleshoot, and deploy hardware and software
  • Provide desk-side and remote technical support to end users
  • Support conference room and multimedia technologies
  • Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
  • Provide technical support via phone, email, chat, and remote support tools
  • Utilize BeyondTrust Remote Support software to assist users remotely
  • Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
  • Assist users with software installations and peripheral configurations
  • Identify and implement process improvements
  • Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
  • Support special events, meetings, conferences, and IT asset inventories
  • Create, update, and manage incidents and service requests in ServiceNow
  • Develop and maintain user-facing and internal knowledge base articles
  • Maintain inventory of IT equipment and supplies
  • Escort IT vendors onsite as required
  • Provide Commercial Off-The-Shelf (COTS) application support
  • Assist with desktop operating system updates and security compliance
  • Prepare and provision new computers and mobile devices
  • Configure and support DoD Common Access Cards (CAC)
  • Configure Cisco VPN user accounts and endpoint clients
  • Support onboarding and offboarding activities
  • Create and distribute meeting invitations using Google Meet and Webex
  • Provide VIP-level support and priority issue resolution
  • Participate in team meetings and knowledge-sharing activities

What We're Looking For
Required Qualifications
  • U.S. Citizenship
  • Eligibility to obtain and maintain a Public Trust clearance
  • Minimum of 1 year of IT support experience
  • Strong customer service and technical support background
  • Ability to troubleshoot desktop, network, and basic server-related issues
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Ability to work effectively both independently and as part of a team

Remote Work Requirements
  • Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
  • Ability to remain focused, responsive, and productive while working independently with minimal supervision.
  • Must maintain a professional home office environment with reliable internet access.

Technical Experience
  • Active Directory Users and Computers
  • Microsoft Windows operating systems
  • MacOS operating systems
  • Dell desktop and laptop hardware
  • Microsoft Office Suite
  • Adobe Acrobat and Adobe Creative products
  • Google Workspace (Docs, Sheets, Slides, Google Voice)
  • ServiceNow ticketing system
  • Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Basic networking concepts and troubleshooting
  • Audio/Visual technologies, including:
    • Wired and wireless microphone systems
    • Speakers and amplifiers
    • Digital mixers
    • Dante audio protocol
    • Crestron and AMX AV control systems

Preferred Qualifications
  • Associate or bachelor's degree in information technology or a related field
  • Experience supporting federal government environments
  • Experience with Public Trust or other government security requirements

Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Why Join RCG?
  • Work for a company proudly Certified� as a Great Place to Work�
  • Support meaningful federal government missions that make an impact
  • Collaborate with talented and dedicated IT professionals
  • Gain hands-on experience with a diverse range of technologies and tools
  • Enjoy opportunities for professional growth and career advancement
  • Be part of a culture that values teamwork, innovation, and excellence

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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