Remote Help Desk Analyst Jobs in Griffith, IN (NOW HIRING)

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About the Role
The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital platforms, and use them well, to achieve media and business goals. We ensure consistency, governance, and support around platform usage and activation activities, and aid in all ongoing building, buying, optimization, and reporting efforts.
In this role, you can expect to support, manage, optimize and report on media campaigns for a portfolio of clients as part of a broader team. Successful team members in this role will demonstrate the ability to support ongoing media efforts for clients in strong collaboration with their team members across our Media pillar and other practice areas. This is considered a remote/hybrid role, and you can expect to work with clients and other team members located across the US and/or internationally.
Responsibilities:
Build on your technical media skills and your ability to both collaborate with internal team members and manage client communications and relationships. You'll be a key part of client teams and the management of our end-to-end engagements and relationships with clients themselves.

• Assist in and/or own campaign planning, builds, and ongoing management of our clients' media efforts
• Assist in and/or own client communications and updates, review requests and questions, and troubleshoot issues on platforms and media execution
• Partner with team members to ensure a high standard of work and communication, including quality assurance against all media execution
• Work effectively with team members to complete day-to-day tasks for both clients and internal efforts
• Collaborate with peers to receive learnings, from both internal and external sources
• Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to...
• Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
• Ad Servers: Campaign Manager
• Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
• Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Utilize internal tools and processes for day-to-day work and task completion, e.g. Slack, GSuite, Salesforce, Workday, etc.

About You
The essentials:
We're looking for well-rounded team members who can demonstrate not only technical proficiency, but also work within a constantly changing team environment with many internal and external stakeholders while conducting themselves in a consistently professional and collaborative manner.

• Basic proficiency in at least one platform relevant to our Media team and conceptual understanding of the Media landscape and how platforms fit into the ecosystem
  • Programmatic DSPs: DV360, TTD, Amazon DSP, etc.
  • Ad Servers: Campaign Manager
  • Social Buying Platforms: Meta, LinkedIn, X, TikTok, Snapchat, Reddit
  • Search Engines & Search Management Platforms: Google Ads, Microsoft Ads, SA360
• Ability to identify and act on explicitly stated problems, roadblocks, and next steps
• Ability to work with and contextualize data on a regular basis, including identification of necessary and/or helpful inputs, accurate and consistent manipulation of data sets, and analysis against data to identify trends, outliers, and or important outputs
• Demonstrated ability to work with data in standard tool such as Excel and/or Google Sheets
• Ability to prioritize tasks & schedules and identify conflicting timelines or concurrent needs and asks in collaboration with peers and/or manager
• Ability to run effective internal and/or external meetings, inclusive of agenda-building, note-taking, material preparation, and identification of action items
• Strong written and verbal communication skills with working with both internal and external stakeholders
• Strong organizational skills to manage one-off tasks and larger or longer initiatives, and to manage your own work in conjunction with team needs and priorities
• Strong self and social awareness skills, demonstrating an ability to moderate your own personal state and stress and recognize how to best work with clients, teams, and individual peers
• Experience working in a professional setting with team members and clients
• 6 months or more in a relevant Media role or environment

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Note: The roles within our Media Operations organization can cross-discipline, therefore we do not specify channels in our titles. If you have experience in Search, Social, Programmatic, or any combination of these, please feel free to apply!
#LI-OG1 #LI-Remote
What We Offer
Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.
Salary Range:
$67,000-$77,000 USD
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.