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Remote Help Desk Analyst Jobs in Altamonte Springs, FL

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have experience as a Help Desk Analyst supporting Microsoft applications. * Experience ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze symptoms, identify root causes, and implement appropriate solutions. * Incident Management ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

Fortress Information Security

Implementation Engineer

Orlando, FL · On-site +1

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analyzing problems, and quickly forming solutions to return systems to proper operation ... help desk software, such as Zendesk in addition to other remote access desktop programs. * Time ...

New

Fortress Information Security

Implementation Engineer

Orlando, FL · On-site +1

$55K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analyzing problems, and quickly forming solutions to return systems to proper operation ... help desk software, such as Zendesk in addition to other remote access desktop programs. * Time ...

SmartIPlace

Business Analyst[remote]

Orlando, FL · Remote

Title: Business Analyst Location: Remote (local to Florida) Visa: USC only Duration: 12 months ... Also, help identify and explore potential data sources for the solution. * During the ...

Armavel, LLC

Be Seen First

Cybersecurity Analyst (REMOTE)

Orlando, FL · Remote

$85K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Cybersecurity Analyst you will work with a well-developed team of professionals to help ensure ... Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ...

House Buyers of America

Valuations Analyst

Orlando, FL · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

House Buyers of America

Valuations Analyst

Orlando, FL · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

The Hartford

Short-Term Disability Analyst

Lake Mary, FL · On-site +1

$46K - $67K/yr

Do you enjoy helping people? Then you belong here. We currently have an excellent claims ... This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ...

New

Wood Plc

GIS Analyst

Orlando, FL · Remote

... Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA/BS in GIS ... environment, helping to unlock solutions to some of the world's most critical challenges. We ...

Pentair

Senior SAP Analyst - EWM

Orlando, FL · Remote

$82K - $152K/yr

  • Medical

  • Life

  • Retirement

  • PTO

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... External candidates can work remote, as long as you are within a reasonable driving distance of a ...

Gallagher

Senior Resolution Manager

Orlando, FL · Remote

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a ... Location: This role is fully remote work. How you'll make an impact * Apply claims management ...

DataAnnotation

Treasury Analyst - AI Trainer

Deltona, FL · Remote

$50 - $100/hr

Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an ... Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

DataAnnotation

Treasury Analyst - AI Trainer

Orlando, FL · Remote

$50 - $100/hr

Enjoy the flexibility of remote work and the freedom to set your own schedule. This is an ... Share clear, structured feedback to help make each new version of the AI smarter and more reliable.

Travel + Leisure Co.

Senior Financial Analyst

Orlando, FL · On-site +1

$79K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Financial Analyst * 501 W. Church Street, Orlando, Florida, United States, 32805 * Financial ... remote Thursday and Friday. How You'll Shine: * Help consolidate and manage all forecasting and ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Altamonte Springs, FL

Remote Help Desk Analyst information

See Altamonte Springs, FL salary details

$13

$22

$33

How much do remote help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk analyst in Altamonte Springs, FL is $22.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $25.14 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Altamonte Springs, FL?

For Remote Help Desk Analyst jobs in Altamonte Springs, FL, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Altamonte Springs, FL look for?

The top searched job categories for Remote Help Desk Analyst jobs in Altamonte Springs, FL are:

What cities near Altamonte Springs, FL are hiring for Remote Help Desk Analyst jobs?

Cities near Altamonte Springs, FL with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Re-posted 25 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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