Remote Help Desk Analyst Jobs in Connecticut (NOW HIRING)

Date Posted:

2026-04-20

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems.

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.

Join us and help shape the future of aerospace and defense.

Our Pratt & Whitney Digital Technology Engine Center Operations group has an exciting remote opportunity for an SAP Production Planning Technical/Functional Analyst  (SAP PP).

What You Will Do:

By joining us as a system analyst, you will be part of our DT team which focuses on delivering IT solutions for the Operations, particularly for the production, assembly & test and plant maintenance organizations.

The ideal candidate will be an experienced, highly motivated and mission-driven individual who will engage directly with the operations organization to understand customer requirements, identify, and develop solutions that meet or exceed customers’ expectations

This position requires partnership with a cross functional Digital Technology team, 3rd party software vendors, partners and subject matter experts to develop and execute integrated solutions.

The individual will leverage a strong technical background to propose solutions, troubleshoot complex issues and propose innovative solutions that leverage best practices and technologies within the company’s application processes and architecture.

Key Responsibilities: 

- Work with business stakeholders and other functional areas to define process

opportunities for Operations Systems that streamline business processes, promote best practices and drive business benefits.

- Perform technical and functional problem solving and ensure integration with other solutions/applications.

- Participate in the SAP S/4 Hana digital transformation for the Plan to Sustain workstream.

- Document business requirements and translate them into specification documents that result in solutions that meet or exceed the defined business requirements.

- Work in cross functional teams to provide seamless integration between Operations and other enterprise applications.

- Lead/participate in ERP related projects and ensure stakeholder alignment around the vision, scope, schedule and budget for the digital solution.

- Identify, evaluate, and implement continuous business improvement opportunities enabled by standard application configurations to promote best practices and drive business benefits.

- Provide knowledge transfer to post go-live support teams.

- Available and able to travel based on business/project needs.

Qualifications You Must Have:

- A Bachelor’s Degree in Information Technology or related field and 8+ years of experience in Information Technology that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations; OR Advanced Degree and 5+ years of experience in Information Technology or related field that includes experience in a customer facing role, requirement gathering, designing functional/technical solutions, and providing support, and experience in managing and delivering projects in dynamic organizations.

- 5+ years of SAP configuration experience of the SAP Production Planning module (SAP S4 experience is desired).

- Strong communicator with good facilitation, analytical skills.

- Project management experience.

- U.S. Citizenship required, this position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Qualifications We Prefer:

- SAP PP certification (ECC/S4) or equivalent experience.

- Working knowledge of SAP  PM (Plant maintenance) or other modules.

- Strong technical experience working in a complex SAP landscape.

- Demonstrated leadership of successful process improvement initiatives.

- Demonstrated focus on process development and implementation that spans

organizational boundaries.

- Demonstrated agile mindset and proven history of helping implement and support scaled agile practices.

- Program debugging experience.

- BTP/MES experience.

Learn More & Apply Now:

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

*This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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