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Remote Healthcare Operations Manager Jobs in Tennessee

corpay

Operational Excellence Manager

Brentwood, TN · Remote

This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs. How We Work This is a fully remote ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs. How We Work This is a fully remote ...

corpay

Operational Excellence Manager

Brentwood, TN · Remote

This person will work cross-functionally with Operations, Product Management, Finance, and Technical Support to deliver measurable results against baseline KPIs. How We Work This is a fully remote ...

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All JobsHealthcare Operations JobsRemote Healthcare Operations Manager JobsRemote Healthcare Operations Manager Jobs in Tennessee

Remote Healthcare Operations Manager information

What is a remote healthcare operations manager?

A Remote Healthcare Operations Manager oversees the administrative and operational aspects of healthcare organizations, such as clinics or hospitals, while working remotely. Their responsibilities typically include managing staff, ensuring compliance with healthcare regulations, optimizing workflow processes, and coordinating between departments to improve patient care. By leveraging digital tools and communication platforms, they ensure that healthcare services run smoothly even when not physically present on site. This role is essential in adapting healthcare delivery models to the increasing demand for remote and hybrid work environments.

How does a remote healthcare operations manager coordinate with onsite teams and ensure smooth workflow?

Remote Healthcare Operations Managers typically leverage digital collaboration tools, regular virtual meetings, and clear communication protocols to stay aligned with onsite teams. They often establish structured check-ins, set measurable goals, and use dashboards or project management platforms to monitor progress and address issues promptly. Building strong working relationships remotely requires proactive communication and fostering a culture of trust, which helps ensure workflows remain efficient despite physical distance. Being adaptable and responsive to the unique needs of both remote and onsite staff is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote healthcare operations manager?

To thrive as a Remote Healthcare Operations Manager, you need expertise in healthcare administration, process optimization, and a bachelor's or master's degree in health administration or a related field. Familiarity with healthcare management software, data analytics tools, and compliance systems like HIPAA is typically required. Strong leadership, problem-solving, and communication skills are crucial for managing remote teams and ensuring smooth operations. These skills and qualifications are vital to maintain regulatory compliance, improve efficiency, and deliver quality patient care in a remote environment.

What is the difference between Remote Healthcare Operations Manager vs Remote Healthcare Coordinator?

AspectRemote Healthcare Operations ManagerRemote Healthcare Coordinator
CredentialsBachelor's degree in healthcare administration, management, or related field; certifications like CHCO or PMP often preferredHigh school diploma or associate degree; healthcare-related certifications beneficial but not mandatory
Work EnvironmentOversees multiple departments, manages staff, and develops policies remotely within healthcare organizationsCoordinates patient care, schedules, and communication between providers and patients remotely
Employer & Industry UsageHospitals, clinics, healthcare networks, and telehealth companiesClinics, hospitals, telehealth services, and healthcare providers

The Remote Healthcare Operations Manager focuses on overseeing healthcare operations, managing staff, and ensuring compliance remotely. In contrast, the Remote Healthcare Coordinator handles patient interactions, scheduling, and communication tasks. Both roles are essential in healthcare settings but differ in scope and responsibilities.

What are the most commonly searched types of Remote Healthcare Operations jobs in Tennessee? The most popular types of Remote Healthcare Operations jobs in Tennessee are:
What are popular job titles related to Remote Healthcare Operations Manager jobs in Tennessee? For Remote Healthcare Operations Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Healthcare Operations Manager jobs in Tennessee look for? The top searched job categories for Remote Healthcare Operations Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Healthcare Operations Manager jobs? Cities in Tennessee with the most Remote Healthcare Operations Manager job openings:
Remote Healthcare Operations Manager jobs near you
Infographic showing various Remote Healthcare Operations Manager job openings in Tennessee as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations AI Analyst Q-1

BlueCross BlueShield of Tennessee

Chattanooga, TN • On-site, Remote

Full-time

Posted 8 days ago

Job description

BCBST is hiring an Operations AI Analyst.
We're looking for a detail-driven operations professional with a strong focus on member experience who is eager to work hands-on with AI and support accurate, compliant, and AI-powered member interactions. The ideal candidate will bring healthcare experience, including knowledge of Medicare and Medicaid, along with experience supporting or optimizing AI-enabled user experiences. Experience with Star Ratings programs and initiatives is also preferred.
In this role, you'll provide day-to-day operational oversight of our member-facing virtual assistant, partnering closely with the Senior Operations AI Analyst and technical teams. You'll monitor performance, validate outcomes for accuracy, quality, and compliance, document operational requirements, and execute testing and validation to ensure AI releases are safe, stable, and scalable.
Success in this role means proactively identifying opportunities for improvement, delivering consistent and compliant member interactions, establishing standardized and repeatable operational processes, and helping build a scalable, enterprise-ready virtual assistant that enhances the member experience and supports organizational goals, including quality and Star Ratings outcomes.
Ready to take the next step? If driving measurable improvements in AI-powered member experiences motivates you, and you have experience navigating healthcare operations, Medicare and Medicaid programs, AI-enabled solutions, and Star Ratings initiatives, apply today.
Note:
  • This is a remote role with occasional travel to BCBST headquarters.
  • Sponsorship is not available for this role.
  • We foster a culture where innovation is encouraged. That includes using AI-enabled tools responsibly to support everyday work, guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Job Responsibilities
  • Execute daily operations of AI-enabled member service processes across multiple channels
  • Monitor performance and review interaction outcomes for accuracy, quality, and compliance
  • Analyze escalations and exceptions to surface trends, risks, and improvement opportunities
  • Document business and functional requirements: workflows, procedures, user stories, acceptance criteria, and test scenarios
  • Lead user acceptance and regression testing to validate operational readiness
  • Maintain issue and defect logs; coordinate resolution with cross-functional partners
  • Produce clear operational documentation, standard work, and runbooks
  • Partner with Operations, Quality, IT, Analytics, and vendor teams on continuous improvement

Job Qualifications
Education
  • Bachelor's degree or equivalent work experience require
  • Equivalent experience is defined as four years of professional work experience in a corporate environment

Experience
  • 3 to 4 years in service operations, operations analysis, quality, reporting, business analysis, or contact center environments
  • Proven ability to translate operational processes into clear, structured documentation
  • Experience supporting testing activities and validating operational readiness
  • Comfortable working in cross-functional, fast-moving, operations-focused teams

Skills / Certifications
  • Strong analytical and problem-solving skills
  • Ability to translate operational workflows into clear, structured documentation
  • Proficiency with Microsoft Office tools including CoPilot
  • Ability to manage multiple priorities with minimal supervision in a collaborative environment

Number of Openings Available
1
Worker Type:
Employee
Company:
BCBST BlueCross BlueShield of Tennessee, Inc.
Applying for this job indicates your acknowledgement and understanding of the following statements:
BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices
BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

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