Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Healthcare Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary ... This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage ...
Healthcare Customer Service Representative - Remote
Columbus, OH · Remote
$15.50 - $21/hr
Customer Service/Support As a Healthcare Customer Support Specialist, you will serve as a primary ... This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage ...
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Handle customer calls, assess needs, and solve problems. Requirements * At least 1 year of phone ... services, or other relevant "people helping" fields. * In-depth knowledge of health insurance;
Remote Healthcare Insurance Customer Service information
What does a remote healthcare insurance customer service representative do?
Remote healthcare insurance customer service representatives assist customers with inquiries related to their health insurance plans. They handle questions about coverage, benefits, claims, billing, and policy details, usually over the phone, email, or chat. These representatives also help resolve issues, provide information about plan options, and guide customers through the claims process, all while working from a remote location. Good communication skills, patience, and a thorough understanding of healthcare insurance policies are essential for this role.
What are the most common challenges faced in a remote healthcare insurance customer service role, and how can I overcome them?
One of the main challenges in a remote healthcare insurance customer service role is effectively communicating complex policy details and resolving concerns without face-to-face interaction. Navigating multiple systems while maintaining compliance with privacy regulations, such as HIPAA, can also be demanding. Successful agents rely on strong organizational and time-management skills, and they proactively seek clarification from supervisors or team leads when needed. Engaging in regular team check-ins and ongoing training helps you stay updated on policy changes and best practices, ensuring you provide accurate and empathetic support to members.
What are the key skills and qualifications needed to thrive as a remote healthcare insurance customer service representative?
To excel as a Remote Healthcare Insurance Customer Service Representative, you need strong knowledge of healthcare insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent experience. Familiarity with CRM systems, call center software, and healthcare claims processing platforms is typically required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing customer inquiries and resolving complex issues. These abilities ensure accurate information delivery, high customer satisfaction, and efficient support in a remote work environment.
What are popular job titles related to Remote Healthcare Insurance Customer Service jobs in Ohio? For Remote Healthcare Insurance Customer Service jobs in Ohio, the most frequently searched job titles are:
- Remote Directory Assistance Operator
- Remote Med Tech
- Night Shift Remote Patient Access Representative
- Remote Fresenius Medical Care Fmcna
- Remote Human Computer Interaction Research
- Remote Lean Six Sigma Consultant
- Work From Home Russian Travel
- Work From Home Caliber Home
- Remote Personal Banker
- Night Shift Remote Spanish Interpreter
What job categories do people searching Remote Healthcare Insurance Customer Service jobs in Ohio look for? The top searched job categories for Remote Healthcare Insurance Customer Service jobs in Ohio are:
- Full Time Remote Spanish Customer Service
- Remote Director Patient Experience
- Temporary Remote Hotel Customer Service
- Remote Healthcare Operations Manager
- Remote 70 000
- Flexible Remote Empathetic Listener
- Remote Healthcare Technology
- Remote Spanish Only Speaking
- Remote Urdu Speaking Customer Service
- Remote Medical Records Coordinator
What cities in Ohio are hiring for Remote Healthcare Insurance Customer Service jobs? Cities in Ohio with the most Remote Healthcare Insurance Customer Service job openings:
Job description
Healthcare Support Representative — Independent Contractor
Location: Remote (US-Based)
Make a difference—one call at a time, with the freedom to serve on your terms. Join a network of self-employed professionals supporting patients and/or providers, helping people get the care and answers they need while enjoying flexibility.
As an Independent Contractor, you will- Be your own boss.
- Choose when and to whom you provide support services.
- Set your own schedule.
- Provide a distraction-free home office.
- Provide your own home office equipment.
- Handle customer calls, assess needs, and solve problems.
- At least 1 year of phone-based healthcare patient or provider support experience.
- Computer skills, including navigating multiple systems and documenting call notes.
- Strong communication skills and the ability to connect with diverse individuals.
- Ability to sit for long periods.
- Patience and empathy.
- Ability to provide services pursuant to your contract independently.
- Experience in healthcare or related fields such as medical, social services, education, mental health services, or other relevant “people helping” fields.
- In-depth knowledge of health insurance; Medicaid and Medicare knowledge is highly desired.
- Comfortable with medical and health insurance terminology while refraining from offering medical advice.
- Submit invoices and receive payment for completed services pursuant to contract.
- Pay structures vary by client program; most programs pay for productive time and may include performance-based pay.
- Independent Contractors are responsible for their own taxes and expenses.
- Complete an application and pass a background check.
- Sign an Independent Contractor Agreement.
- Complete a W-9 form and set up direct deposit.
- Complete program-specific certifications.
The background check requires a non-refundable $25 processing fee paid directly to the background check vendor. View background requirements
Computer Requirements- Some clients may require additional security measures and equipment.
- Wired internet connection.
- Android or Apple phone.
- Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported).
- Review basic technology requirements
- Choose your own schedule by self-scheduling 30-minute blocks.
- Client hours of operation will vary.
- Additional checks regarding OIG/SAM exclusion lists may be required by clients.
- Some clients and programs may have additional requirements and certifications.
- Ensure the clients you choose align with your availability and commitments.
Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.
About Liveops
Sourced by ZipRecruiter
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Scottsdale , AZ, US
Year founded
2000