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Remote Healthcare Insurance Customer Service Jobs in Georgia

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Remote Healthcare Insurance Customer Service information

What does a remote healthcare insurance customer service representative do?

Remote healthcare insurance customer service representatives assist customers with inquiries related to their health insurance plans. They handle questions about coverage, benefits, claims, billing, and policy details, usually over the phone, email, or chat. These representatives also help resolve issues, provide information about plan options, and guide customers through the claims process, all while working from a remote location. Good communication skills, patience, and a thorough understanding of healthcare insurance policies are essential for this role.

What are the key skills and qualifications needed to thrive as a remote healthcare insurance customer service representative?

To excel as a Remote Healthcare Insurance Customer Service Representative, you need strong knowledge of healthcare insurance policies, benefits administration, and customer service principles, often supported by a high school diploma or equivalent experience. Familiarity with CRM systems, call center software, and healthcare claims processing platforms is typically required. Excellent communication, problem-solving, and patience are crucial soft skills for addressing customer inquiries and resolving complex issues. These abilities ensure accurate information delivery, high customer satisfaction, and efficient support in a remote work environment.

What are the most common challenges faced in a remote healthcare insurance customer service role, and how can I overcome them?

One of the main challenges in a remote healthcare insurance customer service role is effectively communicating complex policy details and resolving concerns without face-to-face interaction. Navigating multiple systems while maintaining compliance with privacy regulations, such as HIPAA, can also be demanding. Successful agents rely on strong organizational and time-management skills, and they proactively seek clarification from supervisors or team leads when needed. Engaging in regular team check-ins and ongoing training helps you stay updated on policy changes and best practices, ensuring you provide accurate and empathetic support to members.

What are popular job titles related to Remote Healthcare Insurance Customer Service jobs in Georgia?

For Remote Healthcare Insurance Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Insurance Customer Service jobs in Georgia look for?

The top searched job categories for Remote Healthcare Insurance Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Remote Healthcare Insurance Customer Service jobs?

Cities in Georgia with the most Remote Healthcare Insurance Customer Service job openings:

Remote Healthcare Insurance Customer Service jobs near you
Infographic showing various Remote Healthcare Insurance Customer Service job openings in Georgia as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% Remote job distribution.

Remote Healthcare Customer Service (Insurance Knowledge a Plus)

Hollis Cobb Associates

Duluth, GA • Remote

$14.75 - $20/hr

Full-time

Posted 22 days ago

Job description

Position Summary:

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to, answering a high volume of inbound calls, researching and responding to billing questions and inquiries, negotiating payments on patient account balances, and communicating hospital financial policies to patients while providing high level customer service.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintain a high level of Customer Service and professionalism, while researching and responding to billing questions and inquiries
  • Maintain a high volume of inbound calls
  • Negotiating payments on patient account balances, and communicating hospital financial policies to patients and identifies patients who need financial assistances
  • May work accounts assigned to Hollis Cobb in EHR work queues
  • Adhere to the production standards set for the department and client
  • Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
  • Other duties as assigned by manager

    Required Previous Experience:

    • Working in a healthcare call center and/or hospital environment
    • Thorough understanding of health insurance

     KNOWLEDGE, SKILLS & ABILITIES:

    • Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
    • Self-motivated; critical thinker
    • Strong organizational, written and communication skills
    • Ability to work from home, while always maintaining a professional atmosphere
    • Must be able to read and interpret an EOB
    • Working knowledge of HIPAA
    • Knowledge of Medicare, Medicaid
    • Knowledge of other contract payers (HMO, PPO)
    • Advanced computer and typing skills using Microsoft Word, Excel
    • Communication that demonstrates the ability to deliver a concise message with clear receptivity
    • Sensitivity to our client’s needs and matching our performance to deliver results

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION & EXPERIENCE

    • High school diploma or equivalent - required
    • 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
    • Epic – required
    • CPAR, CHAA, and CFC Certifications - preferred

    PHYSICAL SKILLS AND ABILITIES

    While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also, may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch or crawl; see, talk and hear.

    WORK ENVIORNMENT 

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment.  Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously.  All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

    Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits

    https://www.holliscobb.com/state-specific-benefits/

    Apply