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Remote Healthcare Customer Service Representative Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs in Springfield, MA

Remote Healthcare Customer Service Representative information

See Springfield, MA salary details

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How much do remote healthcare customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote healthcare customer service representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What does a remote healthcare customer service representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.

What are the most common challenges faced by remote healthcare customer service representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are popular job titles related to Remote Healthcare Customer Service Representative jobs in Springfield, MA?

For Remote Healthcare Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service Representative jobs in Springfield, MA look for?

The top searched job categories for Remote Healthcare Customer Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Healthcare Customer Service Representative jobs?

Cities near Springfield, MA with the most Remote Healthcare Customer Service Representative job openings:

Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Virtual Customer Service Representative - Entry-Level

American Income Life Insurance Company

Hartford, CT • On-site, Remote

$90K - $120K/yr

Full-time

Re-posted 2 days ago

Job description

AO Globe Life is expanding its fully remote team and seeking experienced, people-focused professionals who want to bring their leadership mindset and client service experience into a mission-driven organization.
This opportunity is ideal for individuals with backgrounds in management, operations, client service, consulting, or team leadership who want the flexibility of working remotely while continuing to grow professionally.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them throughout the enrollment process while contributing to a collaborative and growth-focused team environment.
Our organization provides structured training, mentorship, and ongoing professional development designed to help professionals succeed in a remote setting.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Guide individuals and families through available benefit options
  • Support clients through the enrollment process and follow-up communication
  • Maintain accurate and organized digital client records
  • Provide professional, client-focused service throughout the client experience
  • Participate in mentorship programs, team development sessions, and training calls
  • Collaborate with colleagues to share best practices and support team performance
Qualifications
Successful candidates typically demonstrate:
  • Strong communication and relationship-building skills
  • Experience in leadership, client service, consulting, or operations roles
  • High levels of organization and accountability in a remote work environment
  • Confidence using video conferencing platforms and digital tools
  • A service-focused mindset and desire to help others

Experience in customer service, consulting, leadership, operations, or client management is helpful but not required.
Requirements
  • Must be legally authorized to work in the United States
  • Reliable internet connection
  • Windows-based laptop or desktop computer with a functioning webcam
What We Offer
  • 100% remote work environment
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and licensing support
  • Monthly and quarterly performance bonuses
  • Leadership development opportunities and advancement pathways
  • A supportive, people-focused team culture
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States.
Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide.

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