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Remote Health Insurance Customer Service Jobs in Pennsylvania

ForgeFit

Remote Customer Service Specialist

Philadelphia, PA · Remote

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Pittsburgh, PA · Remote

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Allentown, PA · Remote

$16.75 - $22.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

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All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Pennsylvania

Remote Health Insurance Customer Service information

See Pennsylvania salary details

$26.1K

$48.5K

$73.2K

How much do remote health insurance customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote health insurance customer service in Pennsylvania is $48,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $55,100.00 per year, depending on experience, location, and employer.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Pennsylvania?

For Remote Health Insurance Customer Service jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Pennsylvania look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Health Insurance Customer Service jobs?

Cities in Pennsylvania with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Pennsylvania as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,525 per year, or $23.3 per hour.

Remote Customer Service Representative

Annuity Health, LLC

Reading, PA • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

The  Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.

To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.

Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients’ interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management

Required Skills/Knowledge

  •  Customer/Client Focus
  •  Communication Proficiency
  •  Confidentiality/Integrity
  •  Teamwork Orientation
  •  Basic computer skills necessary

Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

Salary Description
Pay Scale - $16.00 to $23.00

What Annuity Health employees say

Pay

Hours and flexibility

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