Remote Hardware Reliability Engineer Jobs in New York

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.
Headquartered in the heart of the Broadway Theatre District, NYC, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, and trusted by key players on Broadway and the West End, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. We are transforming our engineering culture to align with an Empowered Teams model, embracing Continuous Delivery and focusing on building capabilities to drive higher quality, reliability, and speed.
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we "role".
About The Role
As a Senior Software Engineer II, you'll lead complex technical initiatives and shape how we build, scale, and evolve our Nliven platform. This role is for someone who thrives on solving our hardest technical challenges while helping others grow and succeed around them.
This role requires deep expertise in .NET Core and strong full-stack range across modern frontend frameworks like React, Angular, or Vue, along with a real appreciation for the principles of Site Reliability Engineering (SRE) and DevOps that keep our systems stable, observable, and rapidly deployable. Whether you're designing new features, optimizing critical services, or tackling tech debt head-on, you'll have a direct hand in driving technical excellence.
As a full-spectrum engineer, you care about more than code - you care about customers, business outcomes, security, reliability, and architecture as part of your own work. Beyond technical execution, you act as a force multiplier: you mentor engineers, help the team adopt Continuous Delivery practices, and raise the bar on engineering best practices, partnering with Product, Design, and Engineering Leadership as part of a cross-functional, empowered product team. You'll report to an Engineering Manager and own the end-to-end delivery of large-scale, complex projects, with the tools to shape solutions and the responsibility to see them through. This is your chance to make a meaningful impact.
This position is full-time and fully remote. Candidates must be located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.
About You

• You take ownership naturally and follow through. When you commit to a solution, you see it through to a high standard.
• You enjoy balancing hands-on technical work with mentoring others, raising the bar not just for code quality but for how the team works together.
• You're comfortable operating in ambiguity, asking the right questions, and turning evolving requirements into thoughtful, scalable solutions.
• You care about building the right thing, not just building fast, and you value collaboration with Product and Design to create meaningful user impact.

What You'll Do

• Lead and drive large, complex projects from conception to delivery, working closely with Product Managers, Designers, and engineering teams across multiple pods.
• Write clean, reusable, and maintainable code across the full technology stack with a focus on security, scalability, efficiency, and sustainability.
• Lead technical discussions with Product and Design teams to architect solutions that align with business objectives and long-term technical strategy.
• Create and maintain comprehensive technical documentation, including system architecture designs, API contracts, and technical roadmaps.
• Lead code reviews and provide technical guidance to engineers across teams, ensuring adherence to engineering best practices and architectural patterns.
• Define, evolve, and champion coding standards, best practices, and design principles across the engineering organization.
• Proactively identify and resolve performance bottlenecks and system reliability issues, implementing solutions that improve DORA metrics.
• Research and evaluate emerging technologies, making informed recommendations on adoption and integration into the platform.
• Serve as a technical mentor and force multiplier for engineers across multiple teams, fostering a culture of continuous learning, quality, and technical excellence.
• Drive and lead architectural discussions, contributing to strategic technical roadmaps and platform evolution.
• Solve highly complex technical challenges spanning performance, scalability, security, and system design across multiple domains.
• Partner closely with Product teams to design features from concept through production, including instrumentation, observability, monitoring, and iterative improvement based on customer feedback and usage patterns.
• Lead initiatives to improve developer experience, including tooling enhancements, CI/CD optimization, infrastructure improvements, and onboarding processes.
• Collaborate with stakeholders, c-suite, and cross-functional teams to ensure engineering solutions deliver exceptional business value and user experience.
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases.
• Lead incident response efforts and champion a culture of accountability, shared ownership, and continuous improvement through participation in incident reviews and reliability initiatives.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.
What You'll Bring
Minimum Requirements

• Bachelor's degree in related field or equivalent practical experience.
• Seven or more years of full stack software development in a Saas or technology-driven environment.
• Proficiency in modern frontend frameworks (Angular, React, or Vue)
• Strong front end experience (HTML, CSS, and JavaScript)
• Strong back-end / API experience (.NET Core).
• Deep understanding of SQL databases and data modeling best practices.
• Familiarity with Agile framework and methodologies.
• A comprehensive understanding of computer science concepts.

Essential Skills

• Strong problem-solving and analytical skills, with a keen attention to detail.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong time management and multitasking skills, balancing multiple projects and priorities.

Additional Desirable Skills

• Integration breadth: hands-on experience integrating third-party platforms such as payments (e.g., Stripe), CRM, marketing, or identity providers - including their APIs, webhooks, and event models.
• DevOps: experience with CI/CD pipelines and infrastructure as code; familiarity with containerization and orchestration; a strong understanding of monitoring and logging tools.
• Developer Experience (DevEx): a passion for improving the developer workflow; experience with tooling automation, building internal frameworks or libraries, and improving developer documentation.

Tools You'll Use

• Microsoft Office
• Google Suite
• Slack
• JIRA

What We Value
Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.
Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.
Perform at Your Best - We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.
How We Work
Radical Curiosity - We Stay Hungry - We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.
Embrace Change - We Own Outcomes Together - We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.
Seek Solutions - We Continuously Innovate Together - We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.
Empathy - We Grow Together - We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.
Transform - We Raise The Bar - We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.
Our Commitment to Diversity
TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.
We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.
What We Offer

• Base annual salary range of $130,000 - $150,000, commensurate with experience.
• Eligibility for annual bonus based on performance and company success
• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Remote work environment

California Applicants: CCPA/CPRA Notice
Right to Work Poster
Notice of E-verify Participation
Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.
Department EPD Locations New York City Remote status Fully Remote Employment type Full-time