Remote Global Customer Service Jobs in Rio Rancho, NM

Sepro America is looking for a Field Service Technician to support customers across North America with robotic automation installations, startups, troubleshooting, repairs, preventive maintenance, and technical support.

This is a remote, field-based position. The ideal candidate will be located in Texas, Arizona, or New Mexico and live within a reasonable drive of a major airport. Preferred locations include Dallas/Fort Worth, Houston, Austin, San Antonio, Phoenix, or Tucson.

This is not a desk-based technician role. You will be in the field working directly with customers, helping get equipment installed, repaired, and running properly. You will represent Sepro on-site, often when customers need a quick, professional, and practical solution.

As a Field Service Technician, you will travel to customer sites to install, start up, troubleshoot, repair, and maintain Sepro robotic automation systems.

Your responsibilities will include:

• Performing robot startups, installations, service calls, repairs, and preventive maintenance
• Validating mechanical installation, cable positioning, electrical connections, and robot functionality
• Testing robot interfaces with presses, automation equipment, and peripheral devices
• Troubleshooting electrical, mechanical, pneumatic, programming, and controls-related issues
• Supporting customers with robot operation, programming, and maintenance questions
• Providing on-site customer training for operators and maintenance personnel
• Assisting customers remotely through technical support calls when needed
• Preparing accurate service reports and documenting product modifications or technical issues
• Working safely and professionally in customer manufacturing environments

We are looking for someone who can work independently, think through technical problems, and communicate clearly with customers.

A strong candidate will have experience with:

• Industrial automation, robotics, or similar equipment
• Electrical, mechanical, pneumatic, and controls troubleshooting
• PLC interfaces, wiring schematics, and electrical drawings
• Startup, installation, service, or maintenance of industrial equipment
• Customer-facing field service work
• Basic programming or robot programming experience
• Hand tools, power tools, diagnostic equipment, and field service documentation

An associate degree in electrical engineering, mechatronics, automation, robotics, or a related technical field is helpful, but hands-on experience is just as important.

The best Sepro service technicians are technically strong, organized, and calm under pressure. They know how to troubleshoot independently, when to ask for help, and how to keep the customer informed without overcomplicating the situation.

You do not need to know every Sepro system on day one. You do need to be willing to learn, travel, document your work, and take ownership of the service experience.

This is a remote field-based position.

We prefer candidates located in Texas, Arizona, or New Mexico, ideally near one of the following metro areas:

• Dallas/Fort Worth, TX
• Houston, TX
• Austin, TX
• San Antonio, TX
• Phoenix, AZ
• Tucson, AZ
• Albuquerque, NM

Candidates in other locations may be considered if they are near a major airport and can support regular customer travel.

This role requires regular travel to customer sites throughout North America. Overnight travel should be expected.

Candidates must be able to travel by air, rent vehicles, and work in customer manufacturing facilities.

Estimated base salary range: $75,000–$100,000 annually, depending on experience, technical skill level, and ability to work independently.

This is a salaried non-exempt position, meaning the employee receives a regular salary and remains eligible for overtime pay when applicable under federal, state, and company policy.

Senior-level candidates with advanced automation, robotics, complex startup, or high-level troubleshooting experience may be considered above this range.

Sepro America offers a strong benefits package, including:

• Medical, dental, and vision insurance
• Paid vacation and holidays
• Short-term disability, long-term disability, and life insurance
• 401(k) retirement plan
• Company-paid travel expenses
• Training and development opportunities

Sepro is a global leader in robotic automation for the plastics industry. Our technicians are a critical part of the customer relationship. When a robot needs to be installed, started up, repaired, or brought back into production, our service team is the group customers count on.

If you like solving technical problems, working with automation, traveling, and being trusted to represent the company in the field, this could be a strong fit.

Sepro America, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, or any other legally protected status.