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Remote Healthcare Customer Support Representative
Join a Leading Pharmaceutical Organization from the Comfort of Your Home
Are you passionate about helping people and delivering exceptional customer experiences? RemX is partnering with a nationally recognized Fortune 500 pharmaceutical company to hire Remote Healthcare Customer Support Representatives. This is an exciting opportunity for customer-focused professionals who enjoy solving problems, assisting patients, and working in a fast-paced virtual environment.
If you're ready to take the next step in your career, we'd love to hear from you. Apply today!
Position Details
Position: Healthcare Customer Support Representative
Pay Rate: $16.00 per hour
Compensation: Weekly Pay + Benefits Available
Schedule: Monday through Friday, between 8:00 AM and 9:00 PM EST
Availability Required: Must be flexible to work any assigned 8-hour shift within operating hours
Location: 100% Remote
Equipment: Company-issued equipment shipped directly to your residence
Start Date: To Be Determined
What You'll Do
As a Healthcare Customer Support Representative, you will serve as a valuable resource for patients by providing professional, accurate, and compassionate assistance.
Key Responsibilities

• Deliver outstanding customer service while supporting patient needs and inquiries
• Handle incoming calls and, when needed, place outbound calls regarding prescription benefit questions and concerns
• Verify and update patient information while maintaining confidentiality
• Review and document medical, billing, and account details accurately
• Assist patients with navigating benefit-related questions and processes
• Maintain compliance with Federal Healthcare Program guidelines and company policies
• Accurately enter and maintain customer information in multiple systems

Qualifications
Required

• Minimum of 1 year of recent call center experience (required with no exceptions)
• High school diploma or equivalent
• Strong communication and active listening skills
• Excellent attention to detail and data-entry accuracy
• Ability to meet and maintain established performance metrics and KPIs
• Capability to work independently in a remote environment

Preferred

• Familiarity with medical terminology
• Knowledge of HIPAA regulations and patient privacy standards
• Previous healthcare, pharmacy, insurance, or benefits-related customer service experience

Remote Work Requirements
To be successful in this role, candidates must have:

• A dedicated, quiet, and professional workspace free from distractions
• Reliable high-speed internet service with a wired Ethernet connection
• Ability to remain logged in and available throughout scheduled shifts
• Basic troubleshooting skills for routine technical issues
• Mobile hotspots, satellite connections, and wireless-only setups are not permitted

Ready to Get Started?
For Immediate Consideration-Apply Here!