Customer Support Team Lead
Atlanta, GA · On-site +1
... device companies manage their quality and compliance-regulated processes. Role Overview As a ... Support Engineers, and collaborating with cross-functional teams to ensure support cases are ...
Customer Support Team Lead
Atlanta, GA · On-site +1
... device companies manage their quality and compliance-regulated processes. Role Overview As a ... Support Engineers, and collaborating with cross-functional teams to ensure support cases are ...
Software Architect
Duluth, GA · On-site +1
$205K - $307K/yr
... remote management and operations * Ability to develop and deliver software using CI / CD and DevOps ... Experience working with edge devices that have real-time considerations, device drivers to ...
Software Architect
Duluth, GA · On-site +1
$205K - $307K/yr
... remote management and operations * Ability to develop and deliver software using CI / CD and DevOps ... Experience working with edge devices that have real-time considerations, device drivers to ...
Regulatory & Clinical Specialist
Atlanta, GA · Remote
$85K - $95K/yr
Minimum of a master's degree in biomedical engineering, science or equivalent technical discipline ... This is a remote role (candidates must be based in the United States) * Occasional travel may be ...
Regulatory & Clinical Specialist
Atlanta, GA · Remote
$85K - $95K/yr
Minimum of a master's degree in biomedical engineering, science or equivalent technical discipline ... This is a remote role (candidates must be based in the United States) * Occasional travel may be ...
Technical Support Specialist
Atlanta, GA · On-site +1
$55K - $70K/yr
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... engineering or product, and a defined set of Tier 1 software processes that customers depend on.
Technical Support Specialist
Atlanta, GA · On-site +1
$55K - $70K/yr
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... engineering or product, and a defined set of Tier 1 software processes that customers depend on.
Inventory Support Specialist (Region: Atlanta, GA)
Atlanta, GA · On-site +1
$17 - $21.75/hr
Remote - US - Southeast (Atlanta, GA) The Inventory Support Specialist (ISS) is the operational ... Experience working in hospitals, acute-care settings, biomedical engineering, medical device ...
Inventory Support Specialist (Region: Atlanta, GA)
Atlanta, GA · On-site +1
$17 - $21.75/hr
Remote - US - Southeast (Atlanta, GA) The Inventory Support Specialist (ISS) is the operational ... Experience working in hospitals, acute-care settings, biomedical engineering, medical device ...
Identify and prioritize high-impact use cases (e.g., incident reduction, device performance ... Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security ...
Identify and prioritize high-impact use cases (e.g., incident reduction, device performance ... Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security ...
Remote Bilingual Customer Service Rep
Marietta, GA · Remote
$15/hr
Our business reach spans satellite television service, live-streaming and on-demand programming ... Smartphone or device with active data network connection * Fluent in English and Spanish * Pre ...
Quick apply
Remote Bilingual Customer Service Rep
Marietta, GA · Remote
$15/hr
Our business reach spans satellite television service, live-streaming and on-demand programming ... Smartphone or device with active data network connection * Fluent in English and Spanish * Pre ...
About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus ... Keywords: sales, wound care sales, remote sales,
About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus ... Keywords: sales, wound care sales, remote sales,
About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus ... Keywords: sales, wound care sales, remote sales,
About Engineered Tissue Solutions Engineered Tissue Solutions was acquired in 2021 by the Heraeus ... Keywords: sales, wound care sales, remote sales,
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... remote). * Actively participate in site feasibility assessments and site selection processes.
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... remote). * Actively participate in site feasibility assessments and site selection processes.
Senior Manager, US Home Care Marketing
Covington, GA · On-site +1
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Minimum 5 years' work experience in commercial roles (medical device, pharmaceutical or healthcare ...
Senior Manager, US Home Care Marketing
Covington, GA · On-site +1
It takes the imagination and passion of all of us-from design and engineering to the manufacturing ... Minimum 5 years' work experience in commercial roles (medical device, pharmaceutical or healthcare ...
Enterprise Account Executive (Remote B2B SaaS)
Atlanta, GA · Remote
$300K - $375K/yr
... device, browser, system, and model a brand touches. It turns compliance spend into an asset by ... The successful candidate will join our team of Account Executives, Sales Engineers, Inside Sales ...
Enterprise Account Executive (Remote B2B SaaS)
Atlanta, GA · Remote
$300K - $375K/yr
... device, browser, system, and model a brand touches. It turns compliance spend into an asset by ... The successful candidate will join our team of Account Executives, Sales Engineers, Inside Sales ...
Remote Gan Device Engineer information
What are the most commonly searched types of Gan Device Engineer jobs in Georgia?
The most popular types of Gan Device Engineer jobs in Georgia are:
What are popular job titles related to Remote Gan Device Engineer jobs in Georgia?
For Remote Gan Device Engineer jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Gan Device Engineer jobs in Georgia look for?
The top searched job categories for Remote Gan Device Engineer jobs in Georgia are:
What cities in Georgia are hiring for Remote Gan Device Engineer jobs?
Cities in Georgia with the most Remote Gan Device Engineer job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 22 days ago
Job description
Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
Leadership & Team Management
Operational Excellence
Cross-Functional Collaboration
Requirements
Benefits:
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
- Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
- Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.
Leadership & Team Management
- Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
- Manage onboarding, and training programs to support team growth and operational consistency.
Operational Excellence
- Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.
Cross-Functional Collaboration
- Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.
Requirements
- 5+ years of experience in Customer Support for SaaS or enterprise software.
- 2+ years managing teams or informal leadership roles within a Support organization.
- Experience with Salesforce administration or highly customizable softwares
- Proven ability to carry an active support caseload while contributing to team operations and performance.
- Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
- Excellent proactive communication and cross-functional collaboration skills
- Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
- Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.
Benefits:
- 401(k) plan with company match
- Paid parental leave
- Comprehensive health, dental, and vision insurance
- Monthly stipend for internet and mobile phone expenses
- Flexible PTO and remote-first work environment
- Professional development and leadership training