2

Remote Gaming Support Jobs in Springfield, OR (NOW HIRING)

Producer II

Eugene, OR · On-site +1

$69K - $82K/yr

We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid ... games are for everyone! Pipeworks provides equal employment opportunities to all employees and ...

Producer II

Eugene, OR · On-site +1

We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid ... games are for everyone! Pipeworks provides equal employment opportunities to all employees and ...

Remote Gaming Support information

See Springfield, OR salary details

$14

$26

$46

How much do remote gaming support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote gaming support in Springfield, OR is $26.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a Remote Gaming Support job?

A Remote Gaming Support job involves assisting players with technical issues, account inquiries, and gameplay questions for online games. Support agents communicate via chat, email, or phone to troubleshoot problems, provide guidance, and ensure a smooth gaming experience. They must have strong communication skills, a good understanding of gaming systems, and the ability to resolve issues efficiently. Many roles also require familiarity with customer service tools and a passion for gaming.

What are the key skills and qualifications needed to thrive in the Remote Gaming Support position, and why are they important?

To thrive as a Remote Gaming Support professional, you need strong troubleshooting abilities, a solid understanding of gaming platforms, and prior experience in customer service or technical support. Familiarity with ticketing systems like Zendesk or Freshdesk, knowledge of gaming networks, and sometimes certifications in IT support tools are valuable assets. Excellent communication, patience, and adaptability are soft skills that set top candidates apart. These skills ensure efficient issue resolution, enhance the player experience, and contribute to a positive gaming community.

What does a typical workday look like for someone in Remote Gaming Support?

A typical day in Remote Gaming Support involves responding to player inquiries via chat, email, or phone, diagnosing technical issues, and providing clear solutions to ensure a seamless gaming experience. You may also escalate complex problems to specialized technical teams, update knowledge bases, and document recurring issues for further analysis. Collaboration with other support agents and sometimes with game developers is common, especially when resolving widespread or new bugs. The work is often fast-paced and requires staying current with updates or new releases in the supported games. Most teams operate in shifts to provide 24/7 coverage, offering flexible hours for remote employees.

What job categories do people searching Remote Gaming Support jobs in Springfield, OR look for? The top searched job categories for Remote Gaming Support jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Remote Gaming Support jobs? Cities near Springfield, OR with the most Remote Gaming Support job openings:
Producer II

Producer II

Pipeworks Studios

Eugene, OR • On-site, Remote

$69K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Producer II
Department: Production
Employment Type: Full Time
Location: Eugene, OR
Compensation: $69,000 - $82,000 / year
Description
The Producer II leads cross-discipline teams on one or more projects and acts as the central point of contact between clients, studio leadership, the project team, and all stakeholders. This role ensures development is coordinated so projects are delivered on-time, on-budget, and meet or exceed quality expectations. The Producer II executes a variety of tasks and key management objectives related to the development of assigned software products, from concept, to release and/or live operations.
Day To Day
Responsibilities
  • Act as primary point-of-contact for customer stakeholder(s)
  • Identifies and manages against project success goals
  • Collaborates with studio leadership and finance to align strategic goals and tactical measures
  • Project-related Software and equipment procurement
  • External development resource procurement. Owns outsourcing contract planning, negotiation, and management
  • Own the estimation, budgeting, and planning, prioritization, and scheduling of tasks related to the development of software projects, from concept to release and live operations
  • Track resource allocation, expenditures, project schedules and corresponding budgets against contractual commitments
  • Project financial tracking and reporting
  • Identify critical path risks and issues and responses, develop and implement mitigation plans as necessary. Drive risk action plan results
  • Identify, drive implementation, and improve project development pipeline and workflow
  • Provide regular project status and financial reports, communicate progress and risk to studio leadership
  • Provide clear project vision, goals, and objectives to project team and stakeholders
  • Facilitate communication and coordination for internal and external project resources to eliminate roadblocks and ensure successful SOW completion
  • Work with project team and QA to manage bug assignment, priority-setting, and progress towards resolution
  • Complete project retrospectives/post mortems
  • Provide project demos, interviews as needed
  • Effective contributions to department process and best practices

Skills Knowledge and Expertise
Must Haves
  • Exceptional project management practices and software expertise
  • Demonstrate financial and business acumen
  • Proactive and collaborative communication skills
  • Motivated by careful, objective, & detail-oriented work
  • Ability to work as part of a team
  • Amateur or Professional Experience with Unity, Unreal or other game engine
  • Strong interest in the industry and a desire to create high-quality interactive experiences with an eye towards successful product launch
  • Strong Experience with Excel, including generating reports and charts.

Nice-To-Have Skills
  • Previous experience with video game development, including shipping of at least two (2) titles.
  • Experience in a Live Operations environment in a Production role
  • PMI PMP Certification

Education & Experience
  • At least 5+ years of experience in a game development Producer and/or Project Manager role

What We Can Offer You
A Flexible Working EnvironmentAlmost all of our roles allow for your choice of work location. We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid.
Benefits
  • Medical, Dental, and Vision
  • 401K with employer match
  • Employer Paid Life Insurance Policy
  • Generous Paid Time Off
  • 20 Paid Company Holidays in 2026
  • Relocation
  • Paid Parental Leave
  • Employee Assistance Program
  • Fitness Club Discounts
  • Sports Team Sponsorship
  • Annual Company Events
  • Project Wrap Parties

A Commitment to Diversity, Equity, and InclusionPipeworks Studios recognizes the importance of creating an environment where all of our employees feel included and empowered to bring ideas to the the table. We value each employee's unique experiences and perspectives and recognize that it is both the smart and right thing to foster diversity, equity and inclusion within our organization.
By diversifying our workforce, increasing equity, and ensuring that our individual differences are valued, we are better able to deliver an experience that reflects, inspires, and connects with our audience... because games are for everyone!
Pipeworks provides equal employment opportunities to all employees and applicants without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any protected category prohibited by local, state or federal laws.
Go to Pipeworks.com to see some of our continued efforts and our latest Diversity Report.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don't believe you meet every one of the qualifications above.