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Remote Game Operations Jobs in New York (NOW HIRING)

ProphetX

Director, Solutions Engineering

Manhattan, NY · On-site +1

$180K - $240K/yr

Remote - USA Reporting To: CPO Compensation: $180,000 - $240,000 / year Description ProphetX is ... We have deep regulatory and operational expertise when it comes to sports-focused exchange ...

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Remote Game Operations information

What is remote game operations?

Remote game operations refer to the management and support of online or digital games from a location outside of a traditional office setting. Professionals in this role handle tasks such as monitoring game performance, addressing player issues, coordinating live events, and ensuring the overall smooth functioning of the game environment. They often work closely with developers, customer support, and community teams to provide seamless player experiences. This role is essential in maintaining uptime, resolving technical issues, and supporting in-game events for players worldwide.

What are the key skills and qualifications needed to thrive as a remote game operations specialist?

To excel as a Remote Game Operations specialist, you need strong analytical skills, attention to detail, and experience with game management or live operations, often supported by a background in computer science or a related field. Familiarity with live operations dashboards, incident management systems, and tools like JIRA or Splunk is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are standout soft skills in this role. These skills ensure smooth game performance, timely issue resolution, and a positive player experience in an always-on digital environment.

What are some common challenges faced in a remote game operations role, and how can they be effectively managed?

In a Remote Game Operations role, one of the main challenges is ensuring seamless communication and coordination with cross-functional teams, such as developers, customer support, and community managers, despite working from different locations and time zones. Additionally, managing live events, in-game updates, and monitoring player feedback remotely requires strong organizational and multitasking skills. To overcome these challenges, it is helpful to establish clear communication channels, use collaborative tools, and maintain a structured workflow to quickly address issues and deliver a smooth gaming experience for players.

What is the difference between Remote Game Operations vs Remote Game Testing?

AspectRemote Game OperationsRemote Game Testing
Primary FocusManaging game services, live events, and player supportTesting game functionality, bugs, and quality assurance
Required SkillsGame knowledge, communication, problem-solvingAttention to detail, technical skills, testing procedures
Work EnvironmentCustomer support platforms, live game serversTesting environments, bug tracking tools
Industry UsageGame companies, live service providersQA departments, testing firms

Remote Game Operations and Remote Game Testing both involve working within the gaming industry, but they focus on different aspects. Operations centers on managing live game services and player interactions, while testing emphasizes identifying bugs and ensuring game quality before release. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are the most commonly searched types of Game Operations jobs in New York?

The most popular types of Game Operations jobs in New York are:

What are popular job titles related to Remote Game Operations jobs in New York?

For Remote Game Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Game Operations jobs in New York look for?

The top searched job categories for Remote Game Operations jobs in New York are:

What cities in New York are hiring for Remote Game Operations jobs?

Cities in New York with the most Remote Game Operations job openings:

Remote Game Operations jobs near you

Director, Solutions Engineering

ProphetX

Manhattan, NY • On-site, Remote

$180K - $240K/yr

Full-time

Medical, Dental, Vision

Posted 14 days ago

Job description

Director, Solutions Engineering
Application Deadline: 18 September 2026
Department: Product
Employment Type: Full Time
Location: Remote - USA
Reporting To: CPO
Compensation: $180,000 - $240,000 / year
Description
ProphetX is America's first sports-native prediction market, officially CFTC-regulated. Our technology allows us to power America's next great asset class, prediction markets, and the key driver behind them, sports event contracts. We have deep regulatory and operational expertise when it comes to sports-focused exchange infrastructure. We hire smart, passionate people and trust them to own their work. We're a remote-based team that values flexibility, clear communication, and doing great work together.
This role is the technical bridge between ProphetX and all of its technology partners. You will be directly responsible for overseeing all integrations with B2B partners, FCMS, Broker Dealers, Clearing Firms, IBs, ISVs, market makers, liquidity partners, marketing affiliates, markets data clients and any other technical integration into our exchange. You'll run technical discovery calls, scope integrations, own the API/FIX/exposure-feed conversations, and stay engaged through onboarding - giving partners a single, consistent technical point of contact from evaluation through go-live, and giving our platform team room to focus on building rather than fielding every integration question. Our current integration engineer will report into this role, consolidating the full partner-integration lifecycle under one owner.
What You'll Own
Client-Facing & Integration Delivery (~60-70% of the role)
  • Serve as the primary technical, client-facing contact for prospective and onboarding partners - demos, technical deep-dives, and RFP/security questionnaires.
  • Scope and own integration plans (API, FIX, webhooks, exposure and settlement feeds) from kickoff through go-live.
  • Troubleshoot integration issues in real time, escalating only what genuinely needs engineering time.
  • Flag regulatory/compliance touchpoints relevant to CFTC-regulated DCM operations during partner onboarding, in partnership with Legal/Compliance.

Solutions Architecture & Technical Strategy (~30-40% of the role)
  • Translate partner requirements into technical specs for Engineering, and translate platform constraints back into partner-friendly language.
  • Own the design decisions behind how integrations are architected, not just how they're supported, so patterns are reusable across partners rather than bespoke each time.
  • Maintain integration documentation, sandbox environments, and reusable onboarding playbooks so future integrations take less hand-holding.

What We're Looking For
  • 10+ years in a Sales Engineer, Solutions Engineer, Solutions Architect, or client-facing integration engineering role.
  • Direct experience at a traditional financial institution, exchange, broker-dealer, or trading venue (equities, futures, FX, or derivatives).
  • Comfortable reading/writing API docs, FIX specs, and webhook-based integrations; scripting ability (Python/JS) for test harnesses and demos.
  • Track record of owning the full client technical relationship - not just handing off after the sale.
  • Owning and growing API documentation through ReadMe, along with a supporting team underneath
  • Working knowledge of CFTC regulatory structure (DCM/DCO obligations, reporting, market makers, FCMs & IBs, FIX engines) - genuinely rare, and genuinely valued given ProphetX operates as a CFTC-regulated exchange.
  • Prior sports-betting, prediction-market, or gaming-industry exposure.
  • Security/compliance-adjacent background - that discipline (control frameworks, documentation rigor) transfers well into this role.
  • Experience standing up an SE function from scratch at an early-stage company.

Benefits
Compensation & Ownership
  • Competitive compensation aligned to role and market
  • Equity opportunities so you share in what we're building
  • A clear connection between impact and reward

Health & Wellbeing
  • Medical, dental, and vision coverage
  • Flexible time off built on trust and accountability
  • A culture that respects your time and avoids unnecessary meetings

Remote & Flexible Work
  • Hybrid or remote-eligible within the U.S.
  • Flexibility to work in the way that helps you do your best work

Apply