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Remote Gainsight Administrator Jobs (NOW HIRING)

SchooLinks

Implementation Manager

$80K - $110K/yr

... administrators, and CTE leaders, and ensuring all stakeholders get real value from the platform as ... Remote work stipend * Annual team offsite A reasonable estimate of the on track earnings range for ...

Cribl

Customer Success Engineer, Chicago

Chicago, IL · On-site +1

With a global workforce, we're remote-first and grounded in a simple idea: software is a people ... Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic ...

Relativity

Adoption Services Lead

Philadelphia, PA · On-site +1

$161K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data ... Active Relativity Certified Administrator (RCA) certificationisa plus * Hands-on experience ...

Relativity

Adoption Services Lead

Detroit, MI · On-site +1

$152K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data ... Active Relativity Certified Administrator (RCA) certificationisa plus * Hands-on experience ...

Relativity

Adoption Services Lead

Seattle, WA · On-site +1

$190K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data ... Active Relativity Certified Administrator (RCA) certificationisa plus * Hands-on experience ...

Relativity

Adoption Services Lead

Bridgeport, CT · On-site +1

$170K/yr

Posting Type Remote/Hybrid Job Overview At Relativity, we believe the future of Legal Data ... Active Relativity Certified Administrator (RCA) certificationisa plus * Hands-on experience ...

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Remote Gainsight Administrator information

What is the difference between Remote Gainsight Administrator vs Remote Salesforce Administrator?

AspectRemote Gainsight AdministratorRemote Salesforce Administrator
CertificationsGainsight certifications, Salesforce Admin certification
Work EnvironmentCustomer success, SaaS companies, client-facing roles
Industry UsageTech, SaaS, Customer Success platforms
Job FocusPlatform configuration, data management, user support in Gainsight

The Remote Gainsight Administrator and Remote Salesforce Administrator roles share certifications like Salesforce Admin and involve platform management. However, Gainsight Administrators focus on customer success tools and SaaS environments, while Salesforce Administrators primarily manage CRM systems. Both roles are essential in tech companies but serve different platform-specific functions.

How does a Remote Gainsight Administrator typically collaborate with cross-functional teams to optimize customer success processes?

As a Remote Gainsight Administrator, you'll regularly partner with customer success, sales, and IT teams to understand their workflows and identify areas where Gainsight can streamline processes. You'll facilitate requirements gathering sessions, configure dashboards and reports based on team feedback, and provide ongoing training to ensure adoption of new features. Effective communication and proactive problem-solving are key, as you'll often bridge gaps between technical capabilities and business needs in a distributed environment.

What is a Remote Gainsight Administrator?

A Remote Gainsight Administrator is a professional who manages and configures the Gainsight customer success platform while working remotely. Their responsibilities include setting up workflows, creating reports and dashboards, integrating Gainsight with other systems, and supporting end users. They play a key role in helping organizations leverage Gainsight to improve customer retention, track engagement, and optimize customer success processes. This role requires strong analytical skills, familiarity with the Gainsight system, and the ability to collaborate with both technical and non-technical teams.

What are the key skills and qualifications needed to thrive as a Remote Gainsight Administrator, and why are they important?

To thrive as a Remote Gainsight Administrator, you need expertise in customer success processes, data analysis, and a solid understanding of the Gainsight platform, often supported by relevant experience or certifications. Proficiency with Gainsight-specific tools, Salesforce CRM, and data visualization/reporting systems is typically required. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills for collaborating with cross-functional teams and interpreting complex data. These skills and qualities are crucial for optimizing customer success operations, driving user adoption, and ensuring data-driven decision-making in a remote environment.
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Remote Gainsight Administrator jobs near you
Infographic showing various Remote Gainsight Administrator job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 3% Internship, 3% As Needed, 30% Part Time, 3% Temporary, and 58% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution.
Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

Turnitin, LLC

Dallas, TX • On-site, Remote

$77K - $129K/yr

Full-time

Medical, PTO

Posted 4 days ago

Job description

Company Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.
Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Job Description
We're looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact-someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.
Key Responsibilities:
  • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
  • Build trusted relationships: Engage stakeholders across all levels of the institution-from administrators and faculty to executive leadership-to strengthen advocacy and partnership.
  • Act as the customer's voice: Represent customer feedback internally to Product, Marketing, and Sales teams to inform roadmap and go-to-market strategies.
  • Collaborate to win: Partner closely with Account Executives, Solutions Consultants, and Marketing to deliver a seamless customer experience from onboarding through renewal.
  • Monitor health and engagement: Leverage customer insights, usage data, and satisfaction metrics to proactively address risks and ensure long-term success.
  • Champion customer advocacy: Identify and nurture advocates who can participate in case studies, references, and peer community events.

Qualifications
Required:
  • 5+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech.
  • Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets.
  • Strong ability to build and maintain executive-level relationships.
  • Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity.
  • Excellent communication, presentation, and storytelling skills-able to articulate value and outcomes clearly to diverse audiences.
  • Highly organized, data-driven, and adept at managing a portfolio of accounts with discipline and empathy.
  • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
  • A collaborative teammate with a growth mindset, resilience, and a passion for education.

Desired:
  • Located in or close to the covered territory: NC, SC, GA, FL, AL, MS, LA, TN
  • Knowledge of the higher education industry.

Additional Information
The expected annual base salary range for this position is: $77,700/year to $129,500/year. This position is commission-based.
Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.
Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.
Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.
In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.
Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.
  • Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
  • Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
  • Integrity: Integrity is the heartbeat of Turnitin-it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
  • One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
  • Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits
  • Remote First Culture
  • Health Care Coverage
  • Education Reimbursement*Competitive Paid Time Off
  • Self-Care Days
  • National Holidays
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time Off
  • Charitable Contribution Match
  • Monthly Wellness or Home Office Reimbursement
  • Access to Employee Assistance Program (mental health platform)
  • Parental Leave
  • Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!
Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.
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