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Remote Front Desk Jobs in Austin, TX (NOW HIRING)

Mytech Partners

Service Desk Technician II

Austin, TX · On-site +1

$50K - $80K/yr

... front line to our client's daily support request. By providing fast, efficient, and effective ... Availability for on call responsibilities for remote and onsite at client offices. * Acquire new ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

... the front line for the people who rely on our products and services every day. We're looking for ... Hands-on experience with help desk / ticketing software * Experience using remote support tools (e ...

RevText Communications

Be Seen First

Client Success Coach

Austin, TX · Remote

$50K - $60K/yr

NICE TO HAVE ● Time in the fitness industry: studio, gym, franchise, front desk, coaching ... THE DETAILS ● W-2, full time. ● Remote. No office, no relocation. ● Compensation discussed in ...

All JobsFront Desk JobsRemote Front Desk JobsRemote Front Desk Jobs in Austin, TX

Remote Front Desk information

See Austin, TX salary details

$10

$18

$24

How much do remote front desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote front desk in Austin, TX is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is a remote front desk?

A Remote Front Desk position involves handling administrative and customer service tasks from a location outside of the traditional office, often from home. Responsibilities typically include answering phones, scheduling appointments, responding to emails, and providing information to clients or visitors. This role relies heavily on strong communication skills and proficiency with various digital tools to manage tasks efficiently. Remote front desk staff help businesses maintain a professional and organized front-line presence without being physically on site.

How does a remote front desk professional typically communicate and coordinate with on-site staff and visitors?

Remote Front Desk professionals primarily use digital communication tools like email, instant messaging, and video calls to interact with on-site staff and visitors. They often manage scheduling, answer inquiries, and troubleshoot issues in real time, ensuring seamless operations despite not being physically present. Building strong relationships with the on-site team is important, as is mastering the company's communication platforms. Regular check-ins and clear protocols help maintain efficient coordination and a positive visitor experience.

What are the key skills and qualifications needed to thrive as a remote front desk, and why are they important?

To thrive as a Remote Front Desk professional, you need strong organizational abilities, multitasking skills, and proficiency in customer service, often supported by experience in administrative roles or hospitality. Familiarity with virtual communication platforms, scheduling software, and customer relationship management (CRM) systems is typically required. Outstanding verbal and written communication, problem-solving skills, and professionalism help you stand out in this position. These skills are crucial for efficiently managing client interactions, maintaining smooth operations, and representing the company positively in a remote environment.

What is the difference between Remote Front Desk vs Remote Receptionist?

AspectRemote Front DeskRemote Receptionist
CredentialsBasic administrative skills, sometimes customer service experienceSimilar credentials, often customer service or administrative background
Work EnvironmentHome-based, virtual setting, supporting multiple industriesHome-based, virtual, primarily in healthcare, corporate, or service sectors
Employer UsageHotels, clinics, offices, remote support teamsMedical offices, corporate reception, customer service centers
Search & ComparisonOften compared for virtual administrative rolesCommonly searched for in healthcare or corporate contexts

The Remote Front Desk and Remote Receptionist roles share similar credentials and work environments, both functioning as virtual administrative support. However, Remote Front Desk positions often support multiple industries and broader administrative tasks, while Remote Receptionists are more specialized, frequently in healthcare or corporate settings. Both roles are ideal for those seeking remote customer service and administrative work.

What are the most commonly searched types of Front Desk jobs in Austin, TX?

The most popular types of Front Desk jobs in Austin, TX are:

What are popular job titles related to Remote Front Desk jobs in Austin, TX?

For Remote Front Desk jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Front Desk jobs in Austin, TX look for?

The top searched job categories for Remote Front Desk jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Front Desk jobs?

Cities near Austin, TX with the most Remote Front Desk job openings:

Remote Front Desk jobs near you
Infographic showing various Remote Front Desk job openings in Austin, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,570 per year, or $18.1 per hour.

Service Desk Technician II

Austin, TX • On-site, Remote

Mytech Partners
IT Services • 11 - 50 employees
Learn more about Mytech Partnersexternal

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Service Desk Technician II
Department: Service
Employment Type: Full Time
Location: Austin, TX
Compensation: $50,000 - $80,000 / year
Description
The Service Desk Technician II staff are the front line to our client's daily support request. By providing fast, efficient, and effective resolution to our client's advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and fulfilling advanced service desk requests that require IT involvement.
Key Responsibilities
  • Provide great customer service and communicate clearly with non-technical and technical users and staff.
  • Follow support process and guidelines as designed.
  • Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
  • Log, diagnose, repair, and relay reported problems to the end user, client or department.
  • Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
  • Availability for on call responsibilities for remote and onsite at client offices.
  • Acquire new technical skills.

Experience
  • Minimum 3 years industry experience, specifically supporting Microsoft based environments.
  • Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment.
  • Ability to concisely document processes, issues, resolutions; strong writing skills required.
  • Ability to multi-task, prioritize tasks and respond with sense of urgency.
  • Strong problem solving and critical thinking abilities.
  • Ability to successfully and effectively work independently and within a team structure.
  • Self-motivated and responsive to Management and customers.
  • Strong organizational skills and attention to detail.
  • Experience working with time tracking/ticketing software desired.
  • Demonstrated knowledge of standard help desk service call methods and procedures.
  • Exceptional ability to develop productive and positive customer relationships.

Additional requirements for this roll:
  • Technician must be based in Austin, TX area, but will report to the MN Mytech Branch offices.
  • This hybrid roles consists of working service desk tickets remotely as well as traveling to client locations, in the Austin, TX area for onsite work.
  • A home office space in a quiet/confidential area away from distractions.
  • Travel to the San Antonio office once weekly.
  • Needs reliable transportation and valid driver's license.

Benefits
Mytech offers a comprehensive benefits package which includes:
  • 12 days of accrued vacation in your first year
  • 6 days Sick time
  • 8 hours of volunteer time
  • Medical, Dental, and Vision fully covered options for employee coverage
  • Company paid Life, STD, and LTD
  • Professional Development Plan
  • 401k with company match
  • Profit Sharing

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