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Remote Freight Agent Jobs in Tennessee (NOW HIRING)

Blue Line Solutions, LLC

Processing Agent

Chattanooga, TN · Remote

$13.25 - $17.75/hr

Processing Agent Company: Blue Line Solutions, LLC Location: Chattanooga, TN About Blue Line ... Work Environment This position is performed primarily in an office or approved remote-work ...

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How much do remote freight agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote freight agent in Tennessee is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges a remote freight agent faces, and how can they be managed?

Remote Freight Agents often encounter challenges such as coordinating shipments across multiple time zones, managing last-minute changes or delays, and ensuring clear communication with carriers and clients. Staying organized and utilizing robust transportation management systems can help streamline workflows and minimize errors. Proactive communication and strong problem-solving skills are key to resolving issues quickly and maintaining service reliability. Many agents find that building solid relationships with carriers and clients also helps anticipate needs and prevent misunderstandings. By leveraging technology and fostering good partnerships, Remote Freight Agents can effectively navigate these challenges and succeed in their roles.

Can a remote freight agent work from home?

Yes, a remote freight agent can typically work from home, as the role often involves managing shipments, communicating with clients, and using transportation management software remotely. Successful remote freight agents need strong organizational skills, reliable internet, and familiarity with industry tools. The job usually offers flexible schedules and requires self-motivation to handle logistics tasks independently.

Is becoming a remote freight agent worth it?

A remote freight agent manages shipping logistics and customer relations from home, often earning commissions based on freight sales. The role requires strong communication skills, knowledge of transportation regulations, and familiarity with freight management software. It can offer flexible schedules but may involve variable income and the need for industry experience.

What are the key skills and qualifications needed to thrive as a remote freight agent?

To excel as a Remote Freight Agent, you need strong knowledge of logistics, shipping regulations, and freight brokerage, often supported by experience in logistics or certification such as a Freight Broker License. Familiarity with transportation management systems (TMS), load boards, and digital communication tools is essential. Exceptional organizational skills, attention to detail, and customer service orientation help agents stand out. These abilities are vital for efficiently coordinating shipments, solving issues remotely, and maintaining positive relationships with clients and carriers.

What is a remote freight agent?

A Remote Freight Agent is an independent contractor who helps facilitate the shipping of freight by matching shippers with carriers. They work remotely to negotiate rates, book shipments, and track deliveries while maintaining client relationships. Freight agents typically partner with a licensed freight brokerage to use their network and resources. This commission-based role requires strong sales, communication, and organizational skills.

What are the most commonly searched types of Freight Agent jobs in Tennessee? The most popular types of Freight Agent jobs in Tennessee are:
What are popular job titles related to Remote Freight Agent jobs in Tennessee? For Remote Freight Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Freight Agent jobs in Tennessee look for? The top searched job categories for Remote Freight Agent jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Freight Agent jobs? Cities in Tennessee with the most Remote Freight Agent job openings:
Remote Freight Agent jobs near you
Infographic showing various Remote Freight Agent job openings in Tennessee as of August 2026, with employment types broken down into 66% Full Time, and 34% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,482 per year, or $22.3 per hour.

Processing Agent

Blue Line Solutions, LLC

Chattanooga, TN • Remote

$13.25 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Job Title: Processing Agent
Company: Blue Line Solutions, LLC
Location: Chattanooga, TN
About Blue Line Solutions
Blue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. We partner with law enforcement agencies across the country to improve roadway safety, support community initiatives, and provide exceptional service to our customers and agency partners.
Our core values include Integrity, Attitude, Accountability, Diligence, Perseverance, and Discipline.
Position Summary
The Processing Agent serves as a critical link between Blue Line Solutions, law enforcement agencies, and the public. This position is responsible for processing citations, handling inbound and outbound customer calls, collecting citation payments, answering inquiries, and providing exceptional customer service while maintaining accuracy, professionalism, and confidentiality.
This role requires employees to balance phone responsibilities and citation processing duties throughout the workday while meeting established quality, productivity, attendance, and customer service expectations.
Essential Functions
The essential functions of this position include, but are not limited to:
Customer Service amp; Phone Support
  • Handle inbound and outbound phone calls regarding citations, payments, court information, address updates, and general inquiries.
  • Provide professional, courteous, and accurate information to members of the public.
  • De-escalate difficult conversations while maintaining professionalism and empathy.
  • Process citation payments received by phone.
  • Document customer interactions accurately within company systems.
Citation Processing
  • Process citations accurately and efficiently using company software and systems.
  • Review records for completeness and accuracy.
  • Process address updates, payments, correspondence, and related documentation.
  • Maintain quality standards while meeting productivity expectations.
  • Ensure confidential information is handled appropriately.
Agency amp; Internal Support
  • Communicate professionally with law enforcement agencies, Chiefs of Police, government officials, and internal team members.
  • Assist with special projects and operational initiatives as assigned.
  • Support Mail Room operations and other departmental functions as needed.
  • Participate in training, meetings, and continuous improvement initiatives.
Performance Expectations
Employees in this position are expected to:
  • Maintain established department standards for productivity, quality, attendance, and customer service.
  • Successfully perform both phone-related duties and citation-processing responsibilities.
  • Meet department performance metrics as established and communicated by management.
  • Maintain regular and reliable attendance.
  • Demonstrate professionalism and responsiveness when interacting with customers, agencies, and coworkers.
  • Adapt to changing workloads, priorities, and operational needs.
Examples of performance metrics may include productivity, quality, phone availability, call handling expectations, attendance, and overall contribution to departmental goals.
Work Schedule
  • Standard hours are generally Monday through Friday, 8:30 a.m. – 5:00 p.m.
  • Additional hours may occasionally be required based on business needs.
  • Work assignments may vary throughout the day based on operational demands.
Physical amp; Mental Requirements
To perform the essential functions of this position, employees must be able to:
  • Use a computer, keyboard, mouse, telephone, headset, and multiple monitors throughout the workday.
  • View and interpret information displayed on computer screens.
  • Communicate effectively by telephone and electronic means.
  • Sit, stand, walk, and change positions throughout the workday, with or without reasonable accommodation.
  • Perform repetitive hand, wrist, and finger movements associated with computer work.
  • Maintain focus and attention to detail while performing repetitive administrative tasks.
  • Manage multiple tasks simultaneously while maintaining accuracy and professionalism.
  • Work independently and as part of a team.
  • Remain available and engaged during scheduled work hours, except during approved breaks, lunches, accommodations, or approved leave.
Work Environment
This position is performed primarily in an office or approved remote-work environment.
Employees may be required to:
  • Work at a workstation for extended periods of time.
  • Utilize multiple computer monitors and software systems simultaneously.
  • Alternate between phone-based responsibilities and computer-based processing work.
  • Handle a high volume of customer interactions and administrative tasks.
Education amp; Experience
Required
  • High School Diploma or GED.
  • Basic computer proficiency.
  • Strong communication and customer service skills.
Preferred
  • Previous call center, customer service, administrative, or records-processing experience.
  • Experience handling confidential information.
  • Experience working with government agencies, law enforcement agencies, or public-facing services.
  • Experience utilizing payment-processing systems, CRM platforms, or records-management software.
Key Competencies
  • Customer Service
  • Communication
  • Professionalism
  • Attention to Detail
  • Accountability
  • Time Management
  • Adaptability
  • Problem Solving
  • Teamwork
  • Confidentiality
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Paid Time Off
  • Paid Holidays
  • Additional company-sponsored benefits as applicable
Why Work at Blue Line Solutions?
  • Be part of a mission-driven organization dedicated to saving lives and supporting public safety
  • Lead and shape a critical function within a growing company
  • Work alongside a team that values integrity, accountability, and execution
  • Play a direct role in scaling a company with national impact
  • Join a culture focused on ownership, collaboration, and continuous improvement
Blue Line Solutions is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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