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Remote Fraud Manager Jobs in Iowa (NOW HIRING)

Manulife

Senior Underwriting Consultant

Nevada, IA · Remote

$92.50K - $109.40K/yr

This is a remote role open to any location in continental US Manulife is a leading international ... Manage underwriting fraud referrals for appropriateness and assist management with book of business ...

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Aegon

Senior Claims Examiner

Cedar Rapids, IA · On-site +1

$48K - $55K/yr

Manage the review of a claim and outside sources used in the review. * Document correspondence and ... Monitor claims for fraud and proceed according to each situation, such as engaging the Fraud team ...

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Remote Fraud Manager information

What are the key skills and qualifications needed to thrive as a Remote Fraud Manager, and why are they important?

To thrive as a Remote Fraud Manager, you need strong analytical skills, expertise in fraud detection, and a background in finance, risk management, or a related field, often supported by a bachelor's degree. Familiarity with fraud management software, data analytics tools, and knowledge of industry regulations and certifications such as CFE (Certified Fraud Examiner) are highly valued. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for collaborating with teams and making sound judgment calls remotely. These skills and qualities are vital to effectively identifying and mitigating fraud risks, ensuring organizational security, and maintaining trust with customers and stakeholders.

How does a Remote Fraud Manager typically collaborate with cross-functional teams to prevent and address fraudulent activities?

As a Remote Fraud Manager, you'll frequently work with teams such as risk management, compliance, IT, and customer service to monitor, investigate, and resolve fraud cases. Collaboration often occurs through virtual meetings, shared digital platforms, and regular reporting to ensure everyone is aligned on protocols and emerging threats. Building strong communication channels is essential to quickly address incidents and implement new fraud prevention strategies. You'll also help train team members on best practices and coordinate multi-department responses to complex fraud schemes.

What does a Remote Fraud Manager do?

A Remote Fraud Manager is responsible for overseeing and implementing strategies to detect, prevent, and respond to fraudulent activities within a company, all while working remotely. They analyze transaction data, monitor suspicious activities, and lead a team of fraud analysts to mitigate risks. Additionally, they develop policies, train staff on identifying fraud, and collaborate with law enforcement or financial institutions when necessary. This role requires strong analytical skills, attention to detail, and up-to-date knowledge of fraud trends and prevention technologies.

What is the difference between Remote Fraud Manager vs Remote Fraud Analyst?

AspectRemote Fraud ManagerRemote Fraud Analyst
Required CredentialsTypically requires a bachelor’s degree in finance, criminal justice, or related field; certifications like CFE or CFCS are commonSimilar credentials; often holds a bachelor’s degree and may pursue certifications like CFE
Work EnvironmentLeads fraud prevention teams, manages strategies, and collaborates with other departments remotelyPerforms data analysis, investigates suspicious activity, and reports findings remotely
Employer & Industry UsageUsed by financial institutions, e-commerce, and insurance companies to oversee fraud preventionEmployed in similar industries to analyze fraud patterns and support fraud prevention efforts

The main difference is that a Remote Fraud Manager oversees fraud prevention strategies and manages teams, while a Remote Fraud Analyst focuses on investigating and analyzing suspicious activities. Both roles require similar credentials and are vital in fraud prevention, but the manager has a leadership and strategic role, whereas the analyst is more hands-on with data analysis.

What are popular job titles related to Remote Fraud Manager jobs in Iowa? For Remote Fraud Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Fraud Manager jobs in Iowa look for? The top searched job categories for Remote Fraud Manager jobs in Iowa are:
What cities in Iowa are hiring for Remote Fraud Manager jobs? Cities in Iowa with the most Remote Fraud Manager job openings:
Remote Fraud Manager jobs near you
Bilingual Contact Center Specialist Remote

Bilingual Contact Center Specialist Remote

Marine Credit Union

Des Moines, IA • Remote

$19/hr

Full-time

Life, PTO

Posted 20 days ago

Job description

***This is a remote/work from home position.***  
Candidate must reside within our footprint (Select areas of the following states: WI, MN, IA, IL or MI)
Marine Credit Union is currently seeking a full-time or part-time Bilingual (Spanish/English) Contact Center Specialist to join our small, dedicated Call Center team.  

*** Starting hourly wage of $19 per hour***
Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working with customers daily?  If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Contact Center Specialist who possesses a high level of professionalism and experience in customer service and call center communication. 

Major Duties and Responsibilities:

  • Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via telephone or other forms of correspondence.
  • Accurately verify members and be on the frontline of fraud prevention.
  • Research and resolve member questions, issues, and complaints concerning credit union memberships with one call resolution.
  • Act as a liaison between the member and back-office departments within the credit union owning the member relationship creating a member first mindset.
  • Assist members with complex problems to provide resolution and provide proper follow up.
  • Provide routine account maintenance and process account transactions per member request.
  • Provide technical support to members for digital banking and online account opening.
  • Educate members on most efficient way to do their business with the credit union.
  • Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
  • Ensure that all credit union members and employee related business are kept in the strictest confidence.

Expectations:

  • Provide exceptional customer service to members and internal staff of the credit union.
  • Be a member advocate by actively listening to members and applying solutions.
  • Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
  • Abide by all applicable regulations, policies, and procedures set forth by Marine Credit Union.
  • Provide timely, complete, and accurate information to members.
  • Achieve daily metrics related to number of members helped through effective time management.
  • Successfully resolve member issues and complaints with one call resolution.
  • Ability to Multi-task while using computer programs
  • Candidates must be available form 8 AM – 5 PM Monday – Friday and one Saturday per month form 8 AM – 1PM

WHY JOIN MARINE CREDIT UNION:

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility. Marine Credit Union has the resources to take your career to new heights.

Marine Credit Union is an Equal Opportunity Employer. 

Employment Type: Full-Time

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