Solution Engineer - NYC
Houston, TX · On-site +1
We operate on a hybrid model, with time split between our NYC office and remote work. Some travel ... in fraud prevention, chargeback management, and dispute resolution. Technical Skills * Proven ...
Solution Engineer - NYC
Houston, TX · On-site +1
We operate on a hybrid model, with time split between our NYC office and remote work. Some travel ... in fraud prevention, chargeback management, and dispute resolution. Technical Skills * Proven ...
Remote Fraud Chargeback information
What is the difference between Remote Fraud Chargeback vs Remote Fraud Analyst?
| Aspect | Remote Fraud Chargeback | Remote Fraud Analyst |
|---|---|---|
| Primary Role | Handling chargeback disputes related to fraudulent transactions | Detecting and preventing fraud through analysis of transactions and customer data |
| Required Skills | Knowledge of chargeback processes, dispute management, fraud policies | Data analysis, fraud detection techniques, risk assessment |
| Work Environment | Customer service, finance, or banking sectors | Financial institutions, e-commerce, or payment processing companies |
While both roles focus on fraud prevention, Remote Fraud Chargeback specialists primarily manage disputes and chargeback processes, whereas Remote Fraud Analysts focus on identifying and preventing fraud proactively. Both roles require understanding of fraud policies and analytical skills, but their daily tasks differ significantly.
What are the key skills and qualifications needed to thrive as a remote fraud chargeback specialist, and why are they important?
To excel as a Remote Fraud Chargeback Specialist, you need strong analytical abilities, attention to detail, and experience with financial transactions or fraud investigation, often supported by relevant education or prior banking experience. Familiarity with chargeback management systems like Ethoca, Verifi, or internal bank platforms, as well as knowledge of card network regulations (Visa, Mastercard), is typically required. Excellent written communication, critical thinking, and time management are vital soft skills for investigating cases and resolving disputes efficiently. These competencies are essential for minimizing financial losses, ensuring regulatory compliance, and maintaining customer satisfaction in a remote work environment.
What is a remote fraud chargeback?
Remote Fraud Chargeback jobs involve working from a remote location to review, investigate, and process chargeback claims related to fraudulent transactions. Professionals in these roles analyze transaction data, communicate with customers and merchants, and determine the legitimacy of disputed charges. Their main goal is to protect both the business and customers from financial losses due to fraud, while ensuring compliance with industry regulations. These positions typically require strong analytical skills, attention to detail, and knowledge of payment processing systems.
How does a remote fraud chargeback specialist typically collaborate with other departments to resolve disputes?
As a Remote Fraud Chargeback specialist, you will regularly coordinate with teams such as customer support, risk management, and finance to investigate and resolve disputed transactions. Effective communication is essential, as you'll gather and share evidence, clarify transaction details, and help ensure timely resolution of chargeback cases. This interdepartmental collaboration not only streamlines the dispute process but also helps identify patterns of fraud and improve overall risk mitigation strategies.
What are popular job titles related to Remote Fraud Chargeback jobs in Texas?
For Remote Fraud Chargeback jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Fraud Chargeback jobs in Texas look for?
The top searched job categories for Remote Fraud Chargeback jobs in Texas are:
What cities in Texas are hiring for Remote Fraud Chargeback jobs?
Cities in Texas with the most Remote Fraud Chargeback job openings:
Full-time
Posted 5 days ago
Job description
Description
Justt is a leader in the chargeback automation industry, providing hands-free solutions that help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a forward-thinking company that values innovation, responsibility, and fairness.
We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from initial pre-sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.
Location & travel: This position is based in New York, NY. We operate on a hybrid model, with time split between our NYC office and remote work. Some travel is expected - to meet prospective and existing clients, support on-site integrations, and collaborate with teammates - so candidates should be willing and able to travel as needed.
What You'll Do:
Lead Technical Sales Processes
Technical Implementation & Onboarding
Cross-Functional Collaboration
What You'll Bring
Technical Skills
Personal Qualities
Why Justt
At Justt you'll take real ownership from day one, work alongside a talented and collaborative team, and help shape how the world's merchants win back revenue lost to chargebacks. If you're excited by complex technical problems and love working directly with customers, we'd love to hear from you!
Justt is a leader in the chargeback automation industry, providing hands-free solutions that help merchants reclaim their revenue. Our innovative AI-driven platform resolves payment disputes efficiently and accurately, freeing our clients to focus on their core business. We are a forward-thinking company that values innovation, responsibility, and fairness.
We're seeking an experienced, independent Solution Engineer to join our growing New York team. This is a critical role requiring complete ownership of complex technical processes - from initial pre-sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.
Location & travel: This position is based in New York, NY. We operate on a hybrid model, with time split between our NYC office and remote work. Some travel is expected - to meet prospective and existing clients, support on-site integrations, and collaborate with teammates - so candidates should be willing and able to travel as needed.
What You'll Do:
Lead Technical Sales Processes
- Take full ownership of the technical aspects of the sales cycle, including a deep understanding of customer requirements and matching them to the right solutions.
- Conduct professional product demonstrations and technical workshops for prospective clients.
- Develop and present customized solutions that address specific client challenges and business objectives
Technical Implementation & Onboarding
- Lead the complete technical implementation of Justt's solutions for new clients, ensuring seamless integration with their existing systems.
- Provide comprehensive training and ongoing support so clients maximize the value they get from our solutions.
- Proactively identify and resolve technical challenges throughout the onboarding process.
Cross-Functional Collaboration
- Work closely with sales, product, customer success, and engineering teams to exceed client expectations.
- Translate client needs into clearly defined technical tasks for R&D and help drive them to completion.
- Contribute to the development of technical documentation and training materials.
What You'll Bring
- 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles.
- 2+ years in fintech or payments - a strong bonus.
- Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution.
Technical Skills
- Proven, hands-on experience with integration processes, APIs, and data mapping.
- Strong problem-solving abilities and a critical-thinking approach to client challenges.
- Ability to define and scope technical tasks for engineering teams and manage them through delivery.
- Strong project management capabilities - able to plan, coordinate, and drive multiple onboarding and integration projects to completion, keeping stakeholders aligned and timelines on track.
Personal Qualities
- Exceptional communication and presentation skills - able to explain complex technical concepts to both technical and non-technical stakeholders.
- Independence and proactivity - you thrive managing multiple projects simultaneously in a rapidly changing environment.
- Composure under pressure and a customer-first mindset.
- Cultural fit for a fast-paced, creative startup atmosphere and our hybrid NYC team.
- Fluency in English; additional languages are advantageous.
Why Justt
At Justt you'll take real ownership from day one, work alongside a talented and collaborative team, and help shape how the world's merchants win back revenue lost to chargebacks. If you're excited by complex technical problems and love working directly with customers, we'd love to hear from you!