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Remote Flight Operations Manager Jobs in Texas (NOW HIRING)

TTEC Digital

Technical Operations Manager

Austin, TX · Remote

This is a remote, telecommute role based in US. In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact ...

Zeitview

LIDAR Pilot (Drone)

Austin, TX · Remote

Aspects include remote pilot operations, executing flight operations to established performance ... Experience with implementing and managing against client Scope of Work (SOW) objectives * Ability ...

Orchard

Revenue Operations Manager

Austin, TX · Remote

This is a full-time, remote role that will report into the Head of Operations. What You'll Do Here ... Audit CRM data regularly to ensure lead disposition accuracy, SLA adherence, and proper follow-up ...

Certinia

Operations Manager-US

Austin, TX · On-site +1

Operations Manager, Professional Services Remote US WHO WE ARE Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services ...

Qualys

Revenue Operations Manager

Houston, TX · Remote

The Sales Operations Manager serves as a strategic and operational partner to Sales and Revenue ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Trivium

Senior Operations Manager

Houston, TX · Remote

Director of Operations / Operations Manager The architect of how the agency runs. Department ... Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining ...

TimelyCare

Sales Operations Manager

Fort Worth, TX · Remote

Sales Operations Manager TimelyCare TimelyCare is a clinically accountable virtual care provider ... Location This is a remote position. Reviewing candidates across the country. What You'll Do

HW Media

Marketing Operations Manager

Dallas, TX · On-site +1

Role Overview HousingWire is seeking a Marketing Operations Manager to drive the next phase of ... Fully remote or hybrid role with flexibility, plus occasional travel to our Dallas, TX office and ...

Confie

Sales Operations Manager

Addison, TX · On-site +1

$75K - $80K/yr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... operational practices Manage and participate in retail-focused projects of varying scope ...

Tamus

Senior Research Associate

Temple, TX · Remote

Manage geospatial data and integrate UAV and other sensor-derived datasets with ground-based ... Four years of experience in agricultural remote sensing and UAV flight operations. Or, a master ...

Newman Services

Marketing Operations Manager

Dallas, TX · Remote

Marketing Operations Manager Remote · Full-Time · Reports to Director of Marketing You'll build and run the systems that turn our marketing strategy into measurable growth. This role owns marketing ...

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Remote Flight Operations Manager information

What is a Remote Flight Operations Manager?

A Remote Flight Operations Manager is responsible for overseeing and coordinating flight operations from an off-site location, often using digital and communication technologies. Their duties typically include managing schedules, ensuring regulatory compliance, handling crew coordination, and responding to operational issues. They play a crucial role in maintaining the safety, efficiency, and reliability of flight operations, even when not physically present at the airport or airline hub. This role is increasingly important as airlines and aviation companies embrace remote work solutions for operational staff.

What is the difference between Remote Flight Operations Manager vs Remote Flight Dispatcher?

AspectRemote Flight Operations ManagerRemote Flight Dispatcher
CredentialsFAA certifications, aviation management experienceFAA dispatcher license, aviation knowledge
Work EnvironmentOversees flight operations, manages teams remotelyCoordinates flights, plans routes remotely
Industry UsageAirlines, private aviation companiesAirlines, charter services

The Remote Flight Operations Manager focuses on overseeing overall flight operations and managing teams, requiring management experience and certifications. In contrast, the Remote Flight Dispatcher handles flight planning and coordination, emphasizing route planning and FAA dispatcher credentials. Both roles are essential in aviation, often working closely but with distinct responsibilities and qualifications.

What are the key skills and qualifications needed to thrive as a Remote Flight Operations Manager, and why are they important?

To thrive as a Remote Flight Operations Manager, you need expertise in aviation regulations, flight planning, and operational management, often supported by a degree in aviation or a related field and relevant certifications such as FAA Dispatcher License. Familiarity with flight operations software, scheduling systems, and real-time communication tools is typically required. Exceptional leadership, problem-solving, and communication skills are crucial for coordinating teams and responding to dynamic, time-sensitive situations. These skills ensure the safe, efficient, and compliant management of flight operations, especially when overseeing teams and schedules remotely.

How does a Remote Flight Operations Manager effectively coordinate with on-site teams and pilots across different locations?

A Remote Flight Operations Manager utilizes a combination of digital communication tools, standardized protocols, and scheduled briefings to ensure seamless collaboration with on-site teams and pilots. They are responsible for monitoring flight schedules, managing crew assignments, and addressing operational issues in real time, often across multiple time zones. Regular virtual meetings and clear documentation are essential for maintaining situational awareness and ensuring compliance with safety and regulatory standards. By fostering open communication channels and building strong relationships, remote managers can effectively support flight operations and respond promptly to any challenges.
What are popular job titles related to Remote Flight Operations Manager jobs in Texas? For Remote Flight Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Flight Operations Manager jobs in Texas look for? The top searched job categories for Remote Flight Operations Manager jobs in Texas are:
What cities in Texas are hiring for Remote Flight Operations Manager jobs? Cities in Texas with the most Remote Flight Operations Manager job openings:
Remote Flight Operations Manager jobs near you
Technical Operations Manager

Technical Operations Manager

TTEC Digital

Austin, TX • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 23 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

We are looking for a Technical Operations Manager to join the Managed Services practice.  This is a remote, telecommute role based in US.

In the role you will be responsible for managing the platform, operational relationships, operations related services, and on-going support of contact center managed operations clients. You will function as a trusted advisor to our clients, and your responsibilities will include oversight of the managed technical operations, building and maintaining client relationships, ensuring client satisfaction, mitigating risks, and leading managed technical operations account expansion.  

In addition, the Operations Manager assures adherence with client regulations/policies (ITIL processes, Time reporting, Asset Management, Release Management, Security, etc.)  The Ops Manager also manages internal and external communications regarding the client engagement.  The Ops Manager ensures client satisfaction with Managed Services Offerings and facilitates the transition between project-related activities and Day-2 support.  Finally, the Ops Manager participates in the management of the commercial aspects of the managed services engagement.  This includes assisting with the creation of commercial documentation, requirements gathering and determination of effort.

What you will be doing:

Platform Operations Management
  • Management, trending and analysis of historical and existing support and change service requests
  • Prioritize work related to service requests for technical resources
  • Own completion of Change Management cycles and provide adequate visibility internally and externally.
  • Review daily/weekly/monthly platform statistics related to stability and capacity
  • Develop Action plans to resolve stability or capacity issues
  • Coordinate Incident / Service Request resolution activities from initiation to root cause analysis between Service Desk, Level II/III and management resources
  • Ensure certification of technical plans for major implementations and projects
  • Continuous development and exhibition of platform knowledge and effective application to the client environment
  • Ensure adherence with client regulations/policies; i.e., Incident/Problem/Change/Release Management/ITIL, etc.,
Timely and Effective Management of internal and external Communications
  • Organize and Lead regular client Operational status reviews
  • Coordinate account activities and communications with Account Management and support interactions and communications with relevant vendors
  • Maintain positive and professional demeanor when communicating internally and externally
  • Build strong business relationships with all engagement stakeholders
  • Act as a trusted advisor for client contacts
  • Distribute and discuss client "lessons learned" discoveries


Ensure Client Satisfaction with Managed Services Operations
  • Proactive "informal" check with client on Managed Services performance
  • Ensure client issues thoroughly triaged and SLA's met
  • Conduct bi-annual client feedback discussion
  • Develop effective action plan to address negative client feedback and prevent recurrence of client issues
  • Communicate all client feedback to account management and staff
  • Management and assurance of escalations and timely and effective incident notifications
  • Drive the assurance of resource effort allocation to remain in alignment with client requirements
  • Arrange site visits with client to improve ICS/MS understanding of client mission
Ensure effective management of Commercial aspects
  • Assist account partners and Account Management with client interactions
  • Assist with the creation of SOW's, Change Requests, RFP responses and other contract documentation
  • Tracking Project run rates, hours utilization and ensure proper invoicing
  • Pre-Implementation requirements compilation, LOE and Resource Management for small projects
  • Obtain solid knowledge of Managed Services offerings
  • Provide formal account status and communication with Account Partner and Account Managers
  • Provide important client information to peers and management to facilitate good business decisions
  • Work with account partners to identify relationship expansion opportunities
Manage effective transition of Support Activities
  • Integrate with and provide feedback to improve delivery methods
  • Ensure requisite support reference documentation is created
  • Provide direction for client transition to new support model
  • Manage client expectations for daily support and ongoing projects
  • Manage engagement scope and responsibilities
Skills and experience you bring:
  • 2-4+ years of Technical Operations Management experience, ideally within contact center environments supporting cloud or onpremises technologies
  • Proven client management capabilities, including relationship building, expectation setting, and issue resolution
  • Handson experience delivering or managing Contact Center technologies, such as:
    • Voice and data network operations
    • Computer Telephony Integration (CTI)
    • ACD and IVR platforms
    • CRM systems and related integrations
  • Advanced organizational and coordination skills, with the ability to manage multiple operational priorities in a fastpaced environment
  • Nice to have:  foundational project management experience (task planning, timelines, crossfunctional coordination)
$90,000 - $105,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  
 
Benefits available to eligible employees include the following: 
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
 
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
 
 
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
 
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
 
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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