ZipRecruiter

Log In

2

Remote First Call Resolution Jobs in Chicago, IL

Neuron 7

Finance & Operations Associate

Mundelein, IL · Remote

Neuron7 enables service leaders to improve key metrics such as first call resolution, turnaround time, and margins across complex industries including high-tech, manufacturing, and medical devices.

Innovation Consulting

Project Manager

Chicago, IL · Remote

$100K - $165K/yr

This is a remote-first role with regular site travel. You will own project delivery for electric T ... list resolution, as-built documentation, and final billing reconciliation • Contribute to ...

next page

Showing results 1-20

People also search for

All JobsRemote First Call Resolution JobsRemote First Call Resolution Jobs in Chicago, IL

Remote First Call Resolution information

See Chicago, IL salary details

$13

$29

$57

How much do remote first call resolution jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote first call resolution in Chicago, IL is $29.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $37.16 per hour, depending on experience, location, and employer.

What is the difference between Remote First Call Resolution vs Remote Customer Support Specialist?

AspectRemote First Call ResolutionRemote Customer Support Specialist
Primary FocusResolving customer issues on first contactProviding support and assistance to customers
Skills RequiredProblem-solving, communication, technical knowledgeCommunication, product knowledge, patience
Work EnvironmentRemote, often with performance metricsRemote, customer-facing role
CertificationsCustomer service or technical certifications beneficialCustomer service certifications helpful

Remote First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing efficiency and problem-solving. In contrast, a Remote Customer Support Specialist provides ongoing support, handling multiple interactions to assist customers. Both roles are remote, require strong communication skills, and are vital in customer service industries.

What are the most commonly searched types of First Call Resolution jobs in Chicago, IL? The most popular types of First Call Resolution jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote First Call Resolution jobs? Cities near Chicago, IL with the most Remote First Call Resolution job openings:
Remote First Call Resolution jobs near you
Remote Account Resolution Representative

Remote Account Resolution Representative

Annuity Health, LLC

Westmont, IL • Remote

$16 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

291st of 425 rated business services

Job description

OverviewRemote Account Resolution Representative role at Annuity Health, LLC. The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution.

No experience in collections is required – Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. Annuity Health offers a competitive starting salary and benefits.Duties/ResponsibilitiesMaintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional "patient focused-patient service" at all times.Strictly adhere to the Company's Compliance guidelines and expectations, to include Local, State, and Federal requirements.Comply with the Company's call structure expectations including but not limited to, proper collection steps and techniques.Achieve all assigned goals.Properly identify individual account situations, and provide appropriate resolution.Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.Keep route maintenance backlog at an acceptable level.Recognize pressing issues and escalate to management as they occur.Work well with team members/management and not contribute to unproductive group conflict or negativity.Represent the Company in a positive manner through professional conduct, attitude, and appearance.Follow Company confidentiality and security policies and procedures.Understand and comply with company policies and procedures.Other duties as assigned by management.Required Skills/KnowledgePrevious collection experience preferred.Excellent Communication Skills required.Basic Computer Skills required.Customer Service Skills.Conflict Resolution Skills.High attention to detail.Education/ExperienceHigh school diploma or General Education Development (GED) Certificate requiredBenefitsAnnuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).Salary: Pay Scale - $16.00 to $26.00Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesHospitals and Health CareJ-18808-Ljbffr

Apply