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Remote Field Service Engineer Jobs in Chicago, IL

RSA LLC

Field Service Engineer 2

Chicago, IL · Remote

$110K - $120K/yr

Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner * Oversee and maintain spare parts for ...

Bruker Corporation

Field Service Engineer

Chicago, IL · On-site +1

$52.88/hr

Responsibilities The Field Service Engineer (FSE) provides technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer ...

Thermo Fisher Scientific

Field Service Engineer

Chicago, IL · On-site +1

$31.73 - $47.60/hr

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across ...

UVeye

Field Service Engineer IL

Elk Grove Village, IL · On-site +1

$32 - $38/hr

We're looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you'll lead on-site installations, directing contractors as the Lead FSE, and ...

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All JobsField Service Engineer JobsRemote Field Service Engineer JobsRemote Field Service Engineer Jobs in Chicago, IL

Remote Field Service Engineer information

See Chicago, IL salary details

$37.6K

$73.4K

$108.7K

How much do remote field service engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote field service engineer in Chicago, IL is $73,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $87,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Field Service Engineer vs Field Service Technician?

AspectRemote Field Service EngineerField Service Technician
CredentialsTechnical certifications, engineering backgroundTechnical certifications, vocational training
Work EnvironmentRemote troubleshooting, on-site visits, remote supportOn-site service, installation, maintenance
Industry UsageTechnology, telecommunications, industrial equipmentAppliances, HVAC, machinery

The Remote Field Service Engineer typically handles remote diagnostics and support, often with some on-site visits, focusing on complex systems. Field Service Technicians usually perform on-site repairs and maintenance of equipment. Both roles require technical skills and certifications, but their work environments and responsibilities differ, with the engineer often working remotely and the technician primarily on-site.

How do Remote Field Service Engineers typically communicate and coordinate with on-site teams and clients while working remotely?

Remote Field Service Engineers rely heavily on digital communication tools such as video conferencing, instant messaging, and remote diagnostic platforms to stay connected with on-site teams and clients. Coordination often involves scheduled check-ins, detailed documentation, and real-time troubleshooting to ensure smooth service delivery. Building strong communication skills and being proactive about updates are essential, as you'll frequently guide on-site personnel through technical tasks and problem resolution. This collaborative approach helps maintain service quality and fosters trust, despite the physical distance.

What are the key skills and qualifications needed to thrive as a Remote Field Service Engineer, and why are they important?

To thrive as a Remote Field Service Engineer, you need a strong background in engineering or electronics, troubleshooting expertise, and typically a relevant technical degree or certification. Familiarity with diagnostic tools, remote monitoring systems, industry-specific software, and sometimes certifications like CompTIA A+ or OEM-specific credentials is essential. Strong communication, problem-solving, and self-motivation are standout soft skills for this role. These skills enable timely issue resolution, effective remote support, and high customer satisfaction across diverse and dispersed environments.

What is a Remote Field Service Engineer?

A Remote Field Service Engineer is a technical professional who provides installation, maintenance, repair, and support services for equipment or systems, often in locations away from their main office. Unlike traditional field engineers, they can diagnose and resolve many issues remotely using digital tools, phone, or video support, reducing the need for on-site visits. This role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly with clients. They may also travel to customer sites when remote solutions are not feasible.
What are the most commonly searched types of Field Service Engineer jobs in Chicago, IL? The most popular types of Field Service Engineer jobs in Chicago, IL are:
What are popular job titles related to Remote Field Service Engineer jobs in Chicago, IL? For Remote Field Service Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Field Service Engineer jobs in Chicago, IL look for? The top searched job categories for Remote Field Service Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Field Service Engineer jobs? Cities near Chicago, IL with the most Remote Field Service Engineer job openings:
Remote Field Service Engineer jobs near you
Infographic showing various Remote Field Service Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $73,367 per year, or $35.3 per hour.
Field Service Engineer 2

Field Service Engineer 2

RSA LLC

Chicago, IL • Remote

$110K - $120K/yr

Full-time

Posted 18 days ago

Job description


Document Type: Job Description

Position Title: Field Service Engineer 2 (FSE 2)

Reports To: Field Service Manager

Revised: 05/27/2025

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Functional Description

Operations apply to all field services (both contracted and billed service clients) and equipment services (planning, evaluations, removals, installations, disposals). Service is personal, requiring team members who possess a high level of professionalism, ethics, empathy, and interpersonal skills. Given the critical nature of the service we provide, it is imperative that our engineers get the support they need quickly and have confidence that the team is behind them. It is management’s commitment and responsibility to invest in the tools and resources (people included) necessary to achieve our service excellence in support of our team.

Success is defined and measured with one objective – REDUCE MEAN TIME TO REPAIR. “Mean time to repair” is defined as the total time (minutes/hours) taken to complete the following tasks:

  • Receive call
  • Respond to site (travel)
  • Troubleshoot issue
  • Request/receive part(s)
  • Fix machine issue
  • Confirm issue resolution with the client

This role is designed for Engineers who are trained and fully qualified to perform tasks necessary to maintain assigned equipment to manufacturer specifications. They are responsible for establishing and maintaining trust in their primary accounts. We will invest from the start of employment to develop the employee from a professional and technical aspect.

Scope of Outcomes

The core responsibilities for this position include:

  • Perform on-site or in-house service, repair and/or installation of company-serviced products. This may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking
  • Provide technical support to customers on operational or maintenance aspects of system equipment
  • Serve as customer contact on technical and service-related problems
  • Diagnose mechanical, hardware, software, and systems failures, using est. procedures
  • Determine most cost-effective repair/resolution to minimize customer downtime
  • Prepare reports for analysis of product failure trends and service ability issues
  • Provide phone support/remote assistance to customers and to Field Service Engineers as required to achieve resolution of service needs in a timely manner
  • Oversee and maintain spare parts for assigned customers including replenishing spare parts kits for contract customers to ensure operation of equipment according to technical and safety guidelines with the highest level of satisfaction
  • Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure updated customer maintenance information is available
  • Maintain up-to-date technical documentation regarding all operating characteristics, design factors, and technical performance of assigned products
  • Maintain a high degree of professional knowledge and safety consciousness according to guidelines to perform activities under the safest working conditions
  • Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available

Qualifications

Required qualifications include:

  • Expert professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment
  • Knowledge and professional technical experience with micro-computers/PC based systems
  • Client focused attitude
  • Articulate and skilled in interpersonal communication; fluency in the local language and in English, both written and spoken
  • Sound computer usage and debugging skills
  • Ability to identify and repair routine software and network problems
  • Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks
  • Identify and resolve simple imaging system defects
  • Candidate must complete training plan as developed during onboarding or the annual evaluation process
  • Familiar with business tools including E-mail, Microsoft Word, Excel, and PowerPoint

Preferred qualifications include:

  • Experience with Salesforce or equivalent ERP product and productivity software

Environmental and Physical Requirements

  • Ability to lift 75 pounds
  • Ability to stand for long periods of time
  • Ability to travel, both domestically and internationally, for extended periods of time
  • Dexterous ability to manipulate small objects
  • Willing to work standard and non-standard hours as required to support the customers