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Remote Fiber Customer Support Analyst Jobs in Missouri

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

Work cross-functionally with our product, engineering, operational and customer support teams to ... Google analytics and/or Google Tag Manager knowledge * SQL knowledge * Experience using Jira and ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

Work cross-functionally with our product, engineering, operational and customer support teams to ... Google analytics and/or Google Tag Manager knowledge * SQL knowledge * Experience using Jira and ...

Jobgether

Fully remote working arrangement with flexibility across time zones. * Opportunity to support a ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

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Remote Fiber Customer Support Analyst information

What is a remote fiber customer support analyst?

A Remote Fiber Customer Support Analyst is a professional who assists customers with issues related to fiber optic internet services, working from a remote location. They handle technical troubleshooting, answer customer inquiries, and resolve connectivity or service problems. Their role often includes guiding customers through setup, diagnosing outages or slowdowns, and escalating complex issues to technical teams. They play a crucial part in ensuring customer satisfaction and minimizing service disruptions for fiber internet users.

What are the key skills and qualifications needed to thrive as a remote fiber customer support analyst?

To thrive as a Remote Fiber Customer Support Analyst, you need a strong understanding of telecommunications, fiber optic technology, and customer service principles, often supported by relevant experience or certifications. Familiarity with CRM software, ticketing systems, and network troubleshooting tools is typically required. Excellent communication, problem-solving abilities, and patience are essential soft skills for effectively assisting customers remotely. These skills ensure efficient issue resolution, high customer satisfaction, and the smooth operation of fiber-based services.

What are the biggest challenges faced by a remote fiber customer support analyst, and how can they be addressed?

One of the main challenges in this role is troubleshooting complex fiber optic connectivity issues without being physically present at the customer's location. To address this, Remote Fiber Customer Support Analysts rely heavily on clear communication, detailed guides, and collaboration with field technicians. Adapting quickly to evolving technologies and maintaining up-to-date knowledge of fiber systems are also crucial. Building strong rapport with customers and internal teams helps ensure efficient problem resolution and customer satisfaction.

What is the difference between Remote Fiber Customer Support Analyst vs Remote Internet Support Specialist?

AspectRemote Fiber Customer Support AnalystRemote Internet Support Specialist
CredentialsCustomer service experience, technical knowledge of fiber optics, troubleshooting skillsCustomer service experience, basic networking knowledge, troubleshooting skills
Work EnvironmentRemote, primarily supporting fiber internet servicesRemote, supporting various internet services including cable and DSL
Employer & IndustryTelecommunications companies providing fiber optic internetInternet service providers, cable companies, telecoms

The Remote Fiber Customer Support Analyst focuses specifically on fiber optic internet services, requiring specialized knowledge of fiber technology. In contrast, the Remote Internet Support Specialist handles a broader range of internet services, including cable and DSL. Both roles involve remote customer support, but the Fiber Support Analyst typically requires more technical expertise related to fiber infrastructure.

What are popular job titles related to Remote Fiber Customer Support Analyst jobs in Missouri?

For Remote Fiber Customer Support Analyst jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Fiber Customer Support Analyst jobs in Missouri look for?

The top searched job categories for Remote Fiber Customer Support Analyst jobs in Missouri are:

What cities in Missouri are hiring for Remote Fiber Customer Support Analyst jobs?

Cities in Missouri with the most Remote Fiber Customer Support Analyst job openings:

Remote Fiber Customer Support Analyst jobs near you
Infographic showing various Remote Fiber Customer Support Analyst job openings in Missouri as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Product Support Analyst

PureCars

Kansas City, MO • On-site, Remote

Full-time

Retirement, PTO

Posted 20 days ago

Job description

Since 2007, PureCars has helped thousands of dealers improve their advertising effectiveness, while lowering ad costs per unit sold and per repair order. Through our unique combination of advanced advertising solutions, digital merchandising and market analytics, we provide dealers and partners with best-in-class solutions that increase efficiency and profitability. We are a certified digital provider for 19 OEMs in the U.S. and 1 in Canada, compliant with 40+ brands and serve 65 of the top 100 dealer groups in North America.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

The Product Support Analyst will report to the Senior Product Support Manager

Product Support Analyst - What You’ll Do:

  • Work on our product team, spending about half of your time triaging and analyzing support requests from internal teams, and providing second-level product support to the customer support team

  • Work cross-functionally with our product, engineering, operational and customer support  teams to decide which problems we solve for our customers and how we prioritize them

  • Develop reports to monitor the flow of diagnostic information across the organization in order to highlight trends which could have downstream impact to our customers and teams 

  • Use internal AI tool to understand how internal systems are supposed to behave through its access to the PureCars code repository

  • Develop/ maintain reports that are used by our internal teams to provide our customers with information about how our products are performing for them

  • Prioritize and rank the impact of incoming customer issues to help better our escalation processes.

  • Relay insights from the product and engineering teams back to the customer support team so that everyone is on the same page including creating knowledge-base articles to spread learning throughout the organization

  • Coach our customer support team on new product features and their technical details and ensure that our documentation is up to date.

Your Skills and Qualifications

  • 1-3 years of experience providing customer support for a SaaS product.

  • Strong negotiation and communication skills.

  • Confident in balancing empathy for the customer with big-picture priorities for the business.

  • Ability to work cross-functionally and build alignment.

  • Technically curious individual who strives to become a product expert wherever you go. 

  • Experience working directly with product and engineering team members.

  • Excellent written and verbal communication, ability to synthesize complex information into simple messages.

  • Ability to prioritize and execute tasks efficiently.

  • Extensive track record of solving complex problems, both externally for customers and internally within a business

  • Deep familiarity with agile frameworks.

  • Excel or google sheets experience: ability to create pivot tables, V-lookups, regex and imports.

Nice to Have/ Bonus Qualifications:

  • Digital marketing and/or digital advertising experience

  • Google analytics and/or Google Tag Manager knowledge

  • SQL knowledge

  • Experience using Jira and Confluence and Google Sheets

  • Experience using Claude or similar AI tools

Perks at PureCars:

  • Strong base salary coupled with an uncapped commission structure

  • Company 401(k) matching with vesting schedule 

  • Company provided laptop

  • Open PTO policy - take the time you need to travel and relax

  • Continuous company product and skillset education

  • Fun, collaborative team that you will get to partner with across the nation!

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!

Employment Type: FULL_TIME

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