Pay Grade: M03, M04
POSITION SUMMARY
Completes information collection, verification, security, analysis, application of contracts/tariffs logs and member contacts to ensure monthly billing is produced within established quality, accuracy and timeliness standards. Works with Billing team in development and management of billing software systems including system upgrades, member training and support, and development and implementation of policies and procedures. Maintains system load data and billing information databases; performs analysis related to loading, billing, tariff/contract, costs, settlement procedures, information exchange and other areas as requested. Assures 100% billing back-up capability in support of Billing Manager and Billing team.
DUTIES AND RESPONSIBILITIES
- Develops, produces and distributes member system monthly billings. Assures that billing is of highest quality and accuracy and produced in a consistent, timely fashion in compliance with company policies. Understands and properly applies tariffs and contracts. Works with Billing team to anticipate and resolve issues with staff and/or members. Establishes and maintains a 100% back-up capability of the billing process.
- Performs monthly data collection ensuring accurate data to support billing and other internal/external uses. Works directly with operational technicians to assure accurate and timely data collection. Supports maintenance and implementation of software and hardware for systems. Keeps abreast of current and future metering/monitoring technologies. Establishes and maintains a 100% back-up capability of the data collection process.
- Maintains tools and processes used by the G&T, members and end-consumers to review and analyze data including MV-WEB, "Members Only Site" items related to billing, and other information. Establishes and maintains a 100% back-up capability of the analytical tools control and support.
- Provides technical and analytical support and advisory services to member, company and third party staff related to billing questions and analysis. Supports the Billing staff in analysis related to load and billing information. Performs other tasks as assigned by Department Manager.
- Assists members with questions and troubleshooting of bills as well as tools for review of loads and bills. Proactively communicates with the members regarding ideas relative to billing and customer service to develop and respond to special billing and information needs. Provides education and training for members and company staff concerning billing issues as requested by the Department Manager. Serves on committees and represents the Power Network on billing and data collection issues as directed by Department Manager. Assists in training of any Billing team personnel.
JOB SPECIFICATIONS
Education:
- Bachelor's degree in related field minimum
- In lieu of degree, an additional 10 years' relevant experience may be considered
Experience:
- 5 years' hands-on working experience with database interaction and data analytics. Preferred background with electric utilities, and hands-on working experience with meter data databases such as MV90, MV-WEB, MV-PBS, data collection, metering/communication systems and/or billing processing minimum
- Project and program management experience preferred
Skills and Abilities:
- Ability to communicate with individuals at all levels and work as part of a team
- Strong written and oral communication skills
- Strong numerical and database quality control
- Ability to manage multiple projects with varying scopes and timelines
- Ability to exercise flexibility to work effectively in a changing environment
- Strong problem solving and decision making skills to identify, anticipate and resolve problems at hand
- Intermediate computer skills
- Strong customer orientation
- General understanding of electric utility metering technology and telemetry
Hoosier Energy is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, age, ancestry, genetic information, disability, veteran status or any other characteristic protected by federal, state or local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.
