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Remote Escalations Representative Jobs in Racine, WI

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Remote Escalations Representative information

See Racine, WI salary details

$10

$22

$44

How much do remote escalations representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote escalations representative in Racine, WI is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.65 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Racine, WI? For Remote Escalations Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Escalations Representative jobs in Racine, WI look for? The top searched job categories for Remote Escalations Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Escalations Representative jobs? Cities near Racine, WI with the most Remote Escalations Representative job openings:
Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Racine, WI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,230 per year, or $22.7 per hour.

Representative Technical Service

Harley-Davidson

Milwaukee, WI • Remote

$57K - $86K/yr

Full-time, Part-time

Medical, Retirement

Posted 29 days ago

Job description

Auto req ID: 54315  
Title: Representative Technical Service  
Job Function: Customer Service  
Location: Remote 
Company: Harley-Davidson Motor Company  
Full or Part-Time: Full Time  
 


In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that's sufficient for completing their job remotely.

Job Summary

The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Technical Service Representative, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service. Leveraging your experience, collaborative skills, and access to resources, you will ensure timely and accurate resolutions to dealer personnel.

Job Responsibilities

Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.
Document Condition, Cause, and Correction details clearly and concisely within a data management system.
Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders.
Provide coaching and guidance to dealer personnel to enhance their technical capabilities.
Contribute to the development and maintenance of internal and dealer-facing resource materials.
Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.
Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation.
Ensure effective and timely resolution of user problems.

Education Requirements
High School Diploma or Equivalent Required
Education Specifications

High school diploma or equivalent.
Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair.
Preferred achievement of Expert level technician or higher in Harley-Davidson University's Technical Recognition Program.

Experience Requirements

Required

4+ years of experience as a motorcycle maintenance and repair technician.
Demonstrated ability in complex problem-solving.
Capacity to multitask and prioritize responsibilities effectively. .
Excellent verbal and written communication skills, particularly in conveying technical information.
Ability to work autonomously in a remote team environment.
Strong proficiency in computer skills, including Microsoft Office Suite.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

 
Applicants must be currently authorized to work in the United States.


Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: $57,700 - $86,400 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer 
Relocation: This position is not eligible for relocation assistance 

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