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Remote Escalations Representative Jobs in Highlands Ranch, CO

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Support escalated claims investigations by gathering field information and performing inspections ...

Senior IT Auditor

Denver, CO · On-site +1

$96K - $127K/yr

Represent Internal Audit on various project, risk, and management committees. * Present the results ... Proven commitment to continuous learning, ability to work as part of a team using remote ...

LeasingOS Implementation Manager About This Opportunity LeasingOS is JLL's tenant rep leasing ... Implement best practices for ticket categorization, prioritization, and escalation procedures

Director, People Business Partner

Denver, CO · On-site +1

$160K - $195K/yr

Act as a senior escalation point for complex and sensitive employee relations matters, balancing ... The above rate represents the expected salary for this position. The actual salary may vary based ...

Director, People Business Partner

Denver, CO · On-site +1

$160K - $195K/yr

Act as a senior escalation point for complex and sensitive employee relations matters, balancing ... The above rate represents the expected salary for this position. The actual salary may vary based ...

Showing results 21-34

Remote Escalations Representative information

See Highlands Ranch, CO salary details

$12

$25

$49

How much do remote escalations representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote escalations representative in Highlands Ranch, CO is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.49 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Highlands Ranch, CO?

For Remote Escalations Representative jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Highlands Ranch, CO look for?

The top searched job categories for Remote Escalations Representative jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Remote Escalations Representative jobs?

Cities near Highlands Ranch, CO with the most Remote Escalations Representative job openings:

Infographic showing various Remote Escalations Representative job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,868 per year, or $25.4 per hour.

Licensed Clinical Social Worker (LCSW) - School-Based Mental Health Specialist

Optima Mental Healthcare Services

Denver, CO • Remote

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

Optima Mental Healthcare Services is seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) to join our team as a School-Based Mental Health Specialist. This full-time position is pivotal in supporting students who experience symptoms of major mental illness and severe emotional disorders. As a remote role based in Denver, Colorado, you will have the flexibility to provide essential services to clients within a school setting while being an integral part of a collaborative healthcare team.

About the Organization

At Optima Mental Healthcare Services, we are dedicated to fostering healthier communities by delivering high-quality, patient-centered healthcare services, particularly in areas that are medically underserved. Our commitment extends beyond just treatment; we strive to empower individuals and families, ensuring that everyone has access to vital mental health resources, regardless of their ability to pay. Our mission guides every aspect of our work, as we aim to set a standard for other health centers to follow.

Work Environment

This role offers the opportunity to experience remote work while engaging actively with diverse communities. Our school-based setting allows you to collaborate closely with educators, parents, and other mental health professionals to provide a supportive environment for students facing emotional and mental challenges. You will be a key player in implementing mental health programs that directly impact the well-being of students, fostering a safe and inclusive educational atmosphere.

Key Responsibilities
  • Work directly with assigned clients in both school and community environments, providing therapeutic interventions for individuals experiencing severe emotional disorders.
  • Conduct evidence-based screenings and assessments to develop tailored care plans that address the unique needs of each student.
  • Collaborate effectively with team members to achieve shared goals, fostering a culture of communication and cooperation.
  • Implement integrated care plans, ensuring seamless access to linked services while maintaining open lines of communication among clients, family members, and educational staff.
  • Provide crisis intervention as needed, employing de-escalation techniques and collaborative problem-solving to ensure student safety.
  • Maintain thorough documentation and timely completion of reports, ensuring compliance with ethical guidelines and organizational policies.
  • Engage in continuous professional development, enhancing your skills to deliver the best possible care to clients.
Patient Population / Client Focus

This role focuses primarily on serving school-aged children and adolescents facing mental health challenges, including those struggling with anxiety, depression, trauma, and behavioral issues. By understanding the unique pressures students encounter in their educational settings, you'll work to create supportive interventions that enhance their academic performance and personal development.

Qualifications
  • A Bachelor's Degree in Social Work or a related field from an accredited institution is required.
  • Valid and active LCSW license in the state of Colorado.
  • A minimum of two years of experience providing mental health services is required, preferably in a school or community-based setting.
  • Strong understanding of child development principles and evidence-based practices in mental health treatment.
Preferred Experience
  • Experience working in diverse educational environments with students from various cultural backgrounds.
  • Familiarity with trauma-informed care practices and crisis intervention techniques.
  • Ability to engage productively with parents, teachers, and community partners to support student success.
Compensation and Benefits

This position offers a competitive salary ranging from USD 70,000 to 85,000 per year, commensurate with experience and qualifications. In addition, Optima Mental Healthcare Services provides a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional development.

Career Growth Opportunities

At Optima Mental Healthcare Services, we believe in investing in our employees' professional growth. As a Licensed Clinical Social Worker, you will have access to ongoing training and advancement opportunities within our organization. We encourage our staff to pursue continued education and leadership roles to foster their careers in mental healthcare.

Why Join Our Team

Joining the Optima Mental Healthcare Services team means more than just a job; it represents a commitment to making a real difference in the lives of individuals and the community at large. We value diversity, teamwork, and a proactive approach to healthcare. If you are passionate about improving mental health outcomes and want to work within a supportive, mission-driven organization, we encourage you to apply.

Application Information

To apply for the Licensed Clinical Social Worker (LCSW) position, please submit your resume along with a cover letter detailing your relevant experience and your passion for working in mental health care. We look forward to welcoming a new member to our collaborative team who shares our dedication to providing exceptional care.