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Remote Escalations Representative Jobs in Highlands Ranch, CO

SOLV Energy

Director of Permitting

Denver, CO · On-site +1

Serve as the senior point of escalation for complex, high-stakes, or politically sensitive ... Represent SOLV Energy at public hearings, agency meetings, and industry forums at the Director ...

Onco360

Territory Director - (Inside Sales) MST

Denver, CO · Remote

$55K - $70K/yr

Onco360 is searching for an Inside Sales Representative - Oncology. This is a fully remote position ... escalations and communicates routinely with field sales representative partner about details ...

Intuit

High Value Partner Support Specialist

Denver, CO · Remote

$35 - $47.50/hr

As an Accountant Service and Support Representative, you will be the trusted expert and advocate ... By championing customer needs clearly through escalation pathways, you will play a pivotal role in ...

New

Magnite

Manager, Technical Operations, DV+

Broomfield, CO · On-site +1

$125K - $135K/yr

... remote, T/W/TH in-office) At Magnite, we cultivate an environment of continuous growth and ... This role serves as a key cross-functional partner and primary internal escalation point, operating ...

Vero Networks

Senior Network Engineer

Denver, CO · On-site +1

$90K - $100K/yr

Partner with vendor representatives and consultants to manage escalations and optimize vendor ... This is a Remote position. * The schedule for this position is Monday through Friday with night or ...

Vero Networks

Senior Network Engineer

Denver, CO · Remote

$90K - $100K/yr

Partner with vendor representatives and consultants to manage escalations and optimize vendor ... This is a Remote position. * The schedule for this position is Monday through Friday with night or ...

Vero Networks

Director of Network Implementation

Denver, CO · On-site +1

$135K - $155K/yr

Remote POSITION SUMMARY This position will manage a high-performing team responsible for the end-to ... Serve as an escalation point for both internal and external stakeholders * Serve as a strategic ...

Vero Networks

Director of Network Implementation

Denver, CO · Remote

$135K - $155K/yr

Remote POSITION SUMMARY This position will manage a high-performing team responsible for the end-to ... Serve as an escalation point for both internal and external stakeholders * Serve as a strategic ...

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Remote Escalations Representative information

See Highlands Ranch, CO salary details

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How much do remote escalations representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote escalations representative in Highlands Ranch, CO is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.49 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Highlands Ranch, CO?

For Remote Escalations Representative jobs in Highlands Ranch, CO, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Highlands Ranch, CO look for?

The top searched job categories for Remote Escalations Representative jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Remote Escalations Representative jobs?

Cities near Highlands Ranch, CO with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Highlands Ranch, CO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,868 per year, or $25.4 per hour.

Contact Center Representative - Patient Line

Addison Group

Aurora, CO • Remote

$21/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Job Title: Contact Center Representative – Patient Line

Industry: Healthcare

Location (city, state): Remote – MUST reside in Arizona, Arkansas, Florida, Georgia, Kansas, Mississippi, Nebraska, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virigina, Wisconsin or Wyoming

Assignment Type: Contract-to-Hire

Pay: $21.00/hour

Work Schedule: Part-Time: 20–24 hours per week, generally between 8:00 AM–4:30 PM. Specific schedules may vary.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading healthcare organization focused on providing accessible, high-quality care and a positive patient experience. This opportunity is part of a growing remote contact center team supporting patients by phone.

Job Description:

We are seeking Contact Center Representatives to assist patients in a fast-paced, high-volume healthcare environment. In this role, you will serve as a primary point of contact for patients, helping with appointment scheduling, registration, insurance information, referrals, and general questions.

The ideal candidate is comfortable working independently in a remote environment, has strong healthcare experience, and can provide compassionate and efficient assistance while handling multiple patient needs throughout the day.

Key Responsibilities:

  • Answer and assist patients through a high-volume inbound phone line.
  • Schedule appointments, procedures, diagnostic testing, and other healthcare services.
  • Collect and update patient demographic and registration information.
  • Review insurance coverage and referral information and obtain missing details when needed.
  • Confirm guarantor and account information.
  • Explain applicable copays, coinsurance amounts, and self-pay costs to patients.
  • Research and troubleshoot routine patient questions and determine when issues need to be escalated.
  • Accurately document calls and update patient information in the appropriate systems.
  • Communicate clinical and administrative information between patients and healthcare teams.
  • Provide professional, empathetic service during every patient interaction.
  • Maintain productivity, quality, attendance, and performance expectations in a remote setting.

Qualifications:

  • At least 1 year of healthcare experience in one or more of the following:
    • Patient Registration
    • Medical Scheduling
    • Insurance Verification
    • Prior Authorization
    • Referral Coordination
    • Healthcare Call Center
    • Medical Reception
    • Patient Access
  • Epic experience is required.
  • Previous remote/work-from-home experience preferred.
  • Strong communication and active listening skills.
  • Excellent customer service and problem-solving abilities.
  • Comfortable navigating multiple computer systems while speaking with patients.
  • Ability to remain organized and accurate in a high-volume environment.
  • Compassionate and patient-focused approach.
  • Self-motivated and able to work independently.

Perks:

  • Remote work environment
  • Equipment provided
  • Potential opportunity for permanent employment
  • Mental health and wellness resources
  • Discounted fitness and wellness programs
  • Retirement plan with employer contributions upon eligibility
  • Educational and tuition assistance programs may be available
  • Additional benefits and employee programs available upon permanent hire

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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