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Remote Escalations Representative Jobs in Bothell, WA

Zeno Power

Analysis Manager

Seattle, WA · On-site +1

$175K - $225K/yr

Serve as a technical escalation point, helping guide analysis approaches, assumptions, and modeling ... Communicate team progress, technical risks, and resource needs to senior leadership; represent the ...

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Remote Escalations Representative information

See Bothell, WA salary details

$12

$27

$52

How much do remote escalations representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote escalations representative in Bothell, WA is $27.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.22 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Bothell, WA?

For Remote Escalations Representative jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Bothell, WA look for?

The top searched job categories for Remote Escalations Representative jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Escalations Representative jobs?

Cities near Bothell, WA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Bothell, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,307 per year, or $27.1 per hour.

Head of Payment Partnerships

Uber Technologies, Inc.

Seattle, WA • On-site, Remote

Full-time

Retirement

Re-posted 11 days ago

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description

ABOUT THE ROLE

Uber moves money at scale - billions of transactions across 85+ countries every day. As Head of Payment Partnerships, you will own the relationships and strategy that make this possible. You will serve as the senior point of contact for Uber's most strategic payment partners - networks, acquirers, issuers, wallets, and emerging payment platforms - while shaping the global partnership strategy that underpins Uber's payments infrastructure

This is a rare opportunity to sit at the intersection of product, commercial, and global operations at one of the world's most payments-intensive companies.

WHAT YOU'LL DO

Strategic Partner Management

Own and develop executive-level relationships with Uber's most critical global payment partners, including card networks, processors, acquirers, digital wallets, and BNPL providers

Act as the primary escalation point and internal advocate for partner issues, ensuring timely resolution and long-term relationship health

Lead QBRs, annual planning sessions, and executive engagement with top-tier partners

Monitor partner performance against commercial and operational KPIs, driving accountability on both sides
Partnership Strategy & Business Development

  • Define and execute Uber's global payments partnership strategy in collaboration with regional leads, product, risk financial business group and strategic finance
  • Identify and evaluate new partnership opportunities - including alternative payment methods, embedded finance rails, and emerging regional players - that expand acceptance, reduce costs, or unlock new revenue
  • Drive commercial negotiations for master agreements, pricing structures, and incentive arrangements with strategic partners
  • Build market maps and competitive intelligence on the evolving payments landscape to inform Uber's strategic positioning

Cross-Functional Leadership

  • Collaborate with Product, Engineering, Legal, Finance, Risk and Compliance to evaluate partner integrations and bring new payment capabilities to market
  • Partner with regional and country teams to tailor global partnership frameworks to local market dynamics
  • Represent Uber externally at industry conferences, partner summits, and standards bodies

Team & Organizational Leadership

  • Build, lead, and mentor a team of partnership managers across global and regional remits
  • Establish frameworks, playbooks, and governance structures to scale the partnerships function as Uber's payments footprint grows
  • Drive a culture of rigor, ownership, and partner-centricity within the team
     

Basic qualifications 

  • 10+ years of experience in payments, fintech, or financial services, with a meaningful portion in partnership, business development, or commercial roles
  • Deep familiarity with the global payments ecosystem - card networks, acquiring, digital wallets, APMs, and regulatory landscape
  • Proven track record of managing senior partner relationships and leading complex commercial negotiations at a global scale

Preferred qualifications 

  • Strong strategic instincts with the ability to balance long-term vision with near-term business priorities
  • Exceptional influencing and communication skills, with credibility at the C-suite level internally and externally
  • Experience operating in a matrixed, fast-moving environment; comfort with ambiguity and a bias for action
  • People leadership experience, with a track record of developing high-performing teams
  • MBA or equivalent advanced degree preferred

Ready to Ride?


This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.


You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.


Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.


Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Chicago, IL-based roles: The base salary range for this role is USD $191,000 per year - USD $212,000 per year.


 

For New York City, NY-based roles: The base salary range for this role is USD $212,000 per year - USD $235,000 per year.


 

For San Francisco, CA-based roles: The base salary range for this role is USD $212,000 per year - USD $235,000 per year.


 

For Seattle, WA-based roles: The base salary range for this role is USD $191,000 per year - USD $212,000 per year.


 

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

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