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Remote Escalations Representative Jobs in Augusta, GA

Escalations Customer Base Protection * Keep customer messaging consistent and well-timed across ... Primarily an office-based or remote/hybrid role with extended periods of computer use * Occasional ...

Remote Escalations Representative information

See Augusta, GA salary details

$10

$22

$44

How much do remote escalations representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote escalations representative in Augusta, GA is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $23.75 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Augusta, GA?

For Remote Escalations Representative jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Augusta, GA look for?

The top searched job categories for Remote Escalations Representative jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Remote Escalations Representative jobs?

Cities near Augusta, GA with the most Remote Escalations Representative job openings:

Remote Licensed Clinical Social Worker - Full-Time Position

Comfort Keepers Counseling Center

Augusta, GA • Remote

$70K - $100K/yr

Full-time

Retirement, PTO

Posted 4 days ago


Key responsibilities

  • Conduct thorough clinical assessments to evaluate clients' mental health needs and concerns.

  • Facilitate therapy sessions through teletherapy, providing support and guidance for clients experiencing mental health issues.

  • Document client progress in electronic health records systems and collaborate with a multidisciplinary team to coordinate care.


Job description

Position Overview

Comfort Keepers Counseling Center is seeking a dynamic and dedicated Remote Licensed Clinical Social Worker to join our team on a full-time basis. In this vital role, you will provide comprehensive mental health support and interventions to clients from the comfort of their own homes, ensuring that individuals receive the highest standard of care and support. Your expertise will be instrumental in facilitating better mental health outcomes for our diverse client population.

About the Organization

At Comfort Keepers Counseling Center, we are committed to enhancing the quality of life for individuals by providing compassionate, evidence-based mental health services. Located in Augusta, Georgia, our organization operates a comprehensive Community Health Clinic that focuses on delivering holistic care to individuals facing various mental health challenges. Our multidisciplinary approach allows us to address the complex needs of our clients, ensuring that they receive personalized care tailored to their unique circumstances.

Work Environment

This position is fully remote, allowing you the flexibility to work from your preferred location while contributing to a supportive and collaborative team culture. You will have access to teletherapy platforms and state-of-the-art digital resources to deliver effective therapy sessions. We prioritize a healthy work-life balance and provide opportunities for professional development and team engagement through virtual training and meetings, ensuring you feel connected and valued as part of our organization.

Key Responsibilities
  • Conduct thorough clinical assessments utilizing established assessment tools to evaluate clients' mental health needs and concerns.
  • Develop individualized treatment plans that incorporate evidence-based practices and align with clients' goals for therapy.
  • Facilitate therapy sessions through teletherapy, providing support and guidance for clients experiencing mental health issues, including anxiety, depression, and trauma.
  • Document client progress rigorously in electronic health records (EHR) systems, ensuring compliance with confidentiality and legal standards.
  • Collaborate with a multidisciplinary team of healthcare professionals, including psychologists, psychiatrists, and other social workers, to coordinate comprehensive care.
  • Engage in ongoing training and participate in case consultations, offering insights that contribute to team objectives and patient success.
  • Provide crisis intervention when necessary, employing de-escalation techniques and support strategies to ensure client safety and wellbeing.
Patient Population / Client Focus

In this role, you will primarily work with a diverse population of clients, including those grappling with mental health challenges, substance abuse issues, and trauma histories. Our client base is representative of various backgrounds, including different age groups and socioeconomic statuses. By fostering a non-judgmental and inclusive atmosphere, you will empower clients to engage in their treatment actively and cultivate resilience in their mental health journeys.

Qualifications
  • A current and active license as a Licensed Clinical Social Worker (LCSW) in the state of Georgia.
  • A Master’s degree or Doctoral degree in Social Work from an accredited institution.
  • Strong assessment and diagnostic skills, with the ability to develop and implement effective treatment plans.
  • Excellent communication and interpersonal abilities, with a focus on building rapport with clients.
  • Exceptional organizational and time management skills to handle a caseload effectively.
  • Proficient in using teletherapy platforms and electronic health record systems.
  • A commitment to ethical practice and continuing professional development.
Preferred Experience
  • Experience working with diverse populations, particularly those with histories of trauma or severe mental health disorders.
  • Familiarity with integrative treatment methodologies and community resources.
  • Previous remote work experience in a clinical setting.
  • Additional certifications relevant to clinical practice such as CBT, DBT, or trauma-informed care.
Compensation and Benefits

Your hard work and dedication will be rewarded with a competitive salary ranging from $70,000 to $100,000 per year, commensurate with experience and qualifications. Additionally, we offer a robust benefits package that includes:

  • A retirement savings plan with generous employer-matching contributions, helping you secure your financial future.
  • Generous paid time off (PTO) and holiday pay, giving you time to recharge and maintain a healthy work-life balance.
  • Continuing education opportunities, ensuring you stay current in the field and can advance your professional skills.
  • Support for professional development, including mentorship programs and access to industry conferences.
Career Growth Opportunities

At Comfort Keepers Counseling Center, we believe in nurturing the professional growth of our employees. As a Licensed Clinical Social Worker, you will have access to numerous opportunities for advancement within our organization. We encourage participation in leadership training programs and project management roles, enabling you to take on increased responsibilities and enhance your career trajectory in mental health services.

Why Join Our Team

By joining Comfort Keepers Counseling Center, you become part of a mission-driven organization dedicated to making a positive impact on individuals’ lives. We offer a supportive and collaborative work environment where your contributions matter. If you are passionate about mental health and excited to utilize your expertise to help others, we invite you to apply and become a vital member of our team.

Application Information

If you are ready to take the next step in your professional journey and believe you would be a great fit for this role, please submit your application, including your resume and a cover letter detailing your relevant experience and motivation for applying. We look forward to hearing from you and possibly welcoming you to our dedicated team at Comfort Keepers Counseling Center.