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Remote Epic Support Jobs in Holmen, WI (NOW HIRING)

Mayo Clinic

Senior Specialist HIMS

Arcadia, WI · On-site +1

... record (EHR), specifically Epic. The individual should have a firm understanding of HIPAA ... Supports patient safety and quality care by being knowledge experts of the health care record ...

All JobsEpic Support JobsRemote Epic Support JobsRemote Epic Support Jobs in Holmen, WI

Remote Epic Support information

See Holmen, WI salary details

$13

$24

$41

How much do remote epic support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote epic support in Holmen, WI is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $26.49 per hour, depending on experience, location, and employer.

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

What are popular job titles related to Remote Epic Support jobs in Holmen, WI?

For Remote Epic Support jobs in Holmen, WI, the most frequently searched job titles are:

What cities near Holmen, WI are hiring for Remote Epic Support jobs?

Cities near Holmen, WI with the most Remote Epic Support job openings:

Remote Epic Support jobs near you
Infographic showing various Remote Epic Support job openings in Holmen, WI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,616 per year, or $24.3 per hour.

Commercial Account Manager - WI

Alera Group

Onalaska, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Alera Group rating

7.5

Company rating: 7.5 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

226th of 315 rated insurance

Job description

OVERVIEW
Commercial Lines Account Manager

Hybrid: Appleton, Green Bay, Eau Claire, Madison, Onalaska, Stevens Point, Waukesha, Wausau WI

Remote: if outside Wisconsin

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We are seeking a Commercial Lines Account Manager to provide responsive, accurate support to commercial insurance clients. This role partners closely with Producers and the team to service accounts, process policy changes, coordinate renewals, and deliver a consistently positive client experience.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role focuses on client service delivery, policy servicing, renewals support, and operational accuracy while collaborating with producers, account managers, underwriters, and internal service teams.
Why Alera Group

  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way


RESPONSIBILITIES
What You’ll Do / Your ImpactClient Partnership & Risk Strategy
  • Manage client communications related to renewals, policy changes, audits, billing, and general service inquiries
  • Respond promptly to client questions regarding coverage, billing, and claims
  • Build rapport with clients and contribute to longterm relationship retention
Operational Excellence
  • Service a portfolio of commercial accounts across multiple industries
  • Process endorsements, cancellations, certificates of insurance, and other policy changes
  • Prepare and review renewal submissions, applications, and proposals for new and existing business
  • Coordinate with underwriters and carriers to obtain quotes and coverage options
  • Maintain accurate documentation and data entry within agency management systems
  • Ensure adherence to insurance regulations, company standards, and client requirements
Strategic Contribution
  • Support producers and account managers in marketing new and renewal business with a focus on retention
  • Collaborate with internal teams and carriers to deliver seamless, highquality service
  • Continue building technical knowledge of commercial insurance products and exposures

QUALIFICATIONS
What You BringRequired
  • High school diploma or equivalent (associate or bachelor’s degree preferred)
  • Active Property & Casualty insurance license, or ability to obtain within a specified timeframe
  • Strong written and verbal communication skills
  • Excellent organizational, timemanagement, and prioritization skills
  • High attention to detail and accuracy
Preferred
  • Two or more years of commercial lines servicing experience
  • Working knowledge of commercial insurance products such as general liability, property, workers’ compensation, auto, and umbrella
  • Knowledge of large commercial
  • Experience with agency management systems such as Applied Epic or AMS360
  • Professional designations such as CISR or CIC, or willingness to pursue
Core Competencies
  • Clientfirst mindset
  • Detail orientation and accuracy
  • Accountability and followthrough
  • Professional communication
  • Collaboration and teamwork
  • Continuous learning and development

ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid/Remote if outside Wisconsin

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

  • Role-specific learning paths

  • Leadership development programs

  • Technical and compliance training

  • Industry certifications and continuing education support

  • Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications 

This position may require:

  • Active State Life & Health License

  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

#LI-KL1

#LI-In-Hybrid


Location Type
Hybrid - 3 or more days in office - Office UKG Work locationQualifications:
What You BringRequired
  • High school diploma or equivalent (associate or bachelor’s degree preferred)
  • Active Property & Casualty insurance license, or ability to obtain within a specified timeframe
  • Strong written and verbal communication skills
  • Excellent organizational, timemanagement, and prioritization skills
  • High attention to detail and accuracy
Preferred
  • Two or more years of commercial lines servicing experience
  • Working knowledge of commercial insurance products such as general liability, property, workers’ compensation, auto, and umbrella
  • Knowledge of large commercial
  • Experience with agency management systems such as Applied Epic or AMS360
  • Professional designations such as CISR or CIC, or willingness to pursue
Core Competencies
  • Clientfirst mindset
  • Detail orientation and accuracy
  • Accountability and followthrough
  • Professional communication
  • Collaboration and teamwork
  • Continuous learning and development
Education:UNAVAILABLEEmployment Type: FULL_TIME

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