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Remote Epic Ate Support Jobs in Wheaton, IL (NOW HIRING)

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Support upgrade activities, testing efforts, and go-live initiatives. * Troubleshoot and resolve ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Our work environment: Remote opportunities Growth advancement opportunities Flexible work ... Support upgrade activities, testing efforts, and go-live initiatives. * Troubleshoot and resolve ...

Deloitte

Epic Denials Manager

Chicago, IL · Remote

... remote Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ... Epic Denials Manager Position Summary Join Deloitte's AI & Engineering practice to support hospital ...

Deloitte

Epic Denials Management Operator

Chicago, IL · Remote

$18.50 - $24.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and scheduled onsite time as needed. Recruiting for this role ends on 01/01/2027. Work you'll do As an Epic ...

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Remote Epic Ate Support information

See Wheaton, IL salary details

$13

$25

$43

How much do remote epic ate support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote epic ate support in Wheaton, IL is $25.18, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.40 per hour, depending on experience, location, and employer.

What is Remote Epic ATE Support?

Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.

What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support?

To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.

What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?

Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.

What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?

AspectRemote Epic Ate SupportRemote Epic Clarity Support
CertificationsEpic Certified Ate SupportEpic Certified Clarity Support
Work EnvironmentRemote healthcare IT supportRemote healthcare IT support
Industry UsageHospitals, clinics using Epic EHRHospitals, clinics using Epic Clarity data warehouse
Common Search IntentSupport for Epic Ate modulesSupport for Epic Clarity data reporting

Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.

What are popular job titles related to Remote Epic Ate Support jobs in Wheaton, IL?

For Remote Epic Ate Support jobs in Wheaton, IL, the most frequently searched job titles are:

What job categories do people searching Remote Epic Ate Support jobs in Wheaton, IL look for?

The top searched job categories for Remote Epic Ate Support jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Remote Epic Ate Support jobs?

Cities near Wheaton, IL with the most Remote Epic Ate Support job openings:

Remote Epic Ate Support jobs near you

ATE - Remote Center Manager

Automotive Technology Experts

Westmont, IL • On-site

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Automotive Technology Experts rating

6.7

Company rating: 6.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

205th of 374 rated vehicle maintenance

Job description

Champions Do More
At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.
ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.
Responsibilities
  • Lead and manage a team of Remote Service Technicians and Leads, fostering a positive, inclusive work environment that promotes motivation, engagement, and productivity.
  • Provide system and ATE service troubleshooting support as needed in day-to-day operations.
  • Perform specialized functions as required, including programming, dynamic calibrations, OE scans, and light diagnostics.
  • Develop and refine Remote Services Center processes to maximize efficiency, organization, and service quality.
  • Conduct weekly communication cadences to share company updates, departmental productivity results, and performance feedback.
  • Identify and implement strategies to expand departmental opportunities and build lasting customer trust.
  • Maintain accurate records of training activities, attendance, and performance results.
  • Perform other duties as assigned.

Qualifications
  • 5+ years of management experience.
  • 2+ years of management experience in a call center environment.
  • 2+ years of hands-on automotive service and diagnostic experience.
  • 2+ years as an ADAS Calibration Technician, with advanced knowledge of ADAS and electrical systems, related equipment, tooling, and procedures.
  • Advanced proficiency in Microsoft Office 365
  • Strong problem-solving/troubleshooting abilities
  • Excellent interpersonal, communication, and presentation skills
  • Demonstrated ability to maintain organization and focus while managing multiple priorities in a dynamic, fast-paced environment.
  • 25% of overnight travel required, including air travel.
  • A safe driving record and a valid Driver's License required
  • Ability to lift and carry up to 50 lbs. and must be able to stand for long periods of time in automotive shop environments

Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group Life Insurance
  • Disability Insurance
  • 401k Retirement Plan with match
  • Referral Bonus ("Cash From Crash")
  • 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Posted Min Pay Rate
USD $100,000.00/Yr.
Posted Max Pay Rate
USD $125,000.00/Yr.

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