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Remote Entry Level Desktop Support Jobs in California

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

... remote desktop control tool. * Work with end users to understand, diagnose, and resolve Golf Data ... Previous computer or customer support experience. * Computer Networking Experience a Plus! GOLF ...

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All JobsDesktop Support JobsRemote Entry Level Desktop Support JobsRemote Entry Level Desktop Support Jobs in California

Remote Entry Level Desktop Support information

What is the difference between Remote Entry Level Desktop Support vs Remote Help Desk Technician?

AspectRemote Entry Level Desktop SupportRemote Help Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentSupporting desktops, laptops, peripheralsHandling user issues via phone, email, chat
Industry UsageIT support, tech companies, MSPsIT service providers, corporate IT departments

Remote Entry Level Desktop Support and Remote Help Desk Technician roles often overlap, but Desktop Support focuses more on hardware and software troubleshooting directly on user devices, while Help Desk roles emphasize remote user support and issue resolution. Both require similar certifications and are common in IT support environments, making them closely related entry-level positions in the tech industry.

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Remote Entry Level Desktop Support jobs near you

Desktop Support Analyst (Work from Home)

Qureos Inc

San Diego, CA • Remote

$24.75 - $33.25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Desktop Support Analyst, you will serve as a primary technical resource for employees requiring assistance with computer systems, software applications, hardware devices, and remote connectivity issues. You will be responsible for diagnosing technical problems, providing timely solutions, and ensuring employees have the tools and support necessary to perform their roles effectively.

This position is ideal for individuals who enjoy troubleshooting technology, solving problems, and delivering exceptional customer support in a remote work environment.

 Key Responsibilities
  • Provide first-level and second-level technical support to employees via phone, email, chat, and remote support tools.
  • Diagnose and resolve hardware, software, operating system, and connectivity issues.
  • Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
  • Assist employees with password resets, account access requests, and system permissions.
  • Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
  • Document incidents, service requests, and resolutions within the ticket management system.
  • Escalate complex technical issues to senior IT personnel when necessary.
  • Perform routine system updates, software installations, and maintenance activities.
  • Maintain accurate records of equipment inventory and IT assets.
  • Create and update technical documentation, user guides, and support procedures.
  • Collaborate with IT team members to improve support processes and system performance.
  • Ensure compliance with company security policies and technology standards.
 Required Qualifications
  • Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Minimum of 1–2 years of experience in desktop support, help desk, technical support, or a related IT role preferred.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Experience troubleshooting hardware, software, and network connectivity issues.
  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving abilities.
  • Ability to work independently while managing multiple support requests.
  • High level of attention to detail and organizational skills.
 Benefits

Beyond International Group is committed to supporting employees both professionally and personally through a comprehensive benefits package that may include:

  • Competitive compensation.
  • Flexible work schedules.
  • Fully remote work environment.
  • Paid training and onboarding.
  • Health, dental, and vision insurance for eligible employees.
  • Paid time off and company holidays.
  • Professional development and certification assistance.
  • Career advancement opportunities.
  • Employee recognition programs.
  • Collaborative and supportive team culture.
 Equal Opportunity Employer

Beyond International Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to succeed.

Join Beyond International Group and help deliver the reliable technology support that keeps our teams connected, productive, and successful.

Apply