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Remote Entry Level Desktop Support Jobs in California

Reid Agency

Remote Entry Level Sales Rep

Modesto, CA · Remote

$500 - $30K/wk

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

Reid Agency

Remote Entry Level Sales Rep

Redding, CA · Remote

$500 - $30K/wk

Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ... remote Entry Level Sales Rep position. Benefits Excellent Income Opportunity Bonuses Trips ...

RIIASH LLC

Desktop Support Technician L1/L2

Orange, CA · Remote

$21.75 - $27.50/hr

Receive, triage, and log support requests into the ticketing system. Troubleshoot software and ... Coordinate with remote server administrators for infrastructure-level issues. Maintain internal ...

Reid Agency

Entry Level Sales Rep

San Jose, CA · Remote

$500 - $30K/wk

----- We are seeking a motivated and goal-oriented Entry Level Sales Representative to join our remote ... Provide excellent customer service and support to clients This is a 1099 - 100% Commission pay ...

Lancesoft

Helpdesk / Remote Support Engineers

San Jose, CA · On-site +1

$23.50 - $31.75/hr

Requirements: • 2+ years in IT helpdesk or desktop support roles. • Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools. • Strong written and verbal communication ...

Vaco LLC

IT support Specialist

Los Angeles, CA · On-site +1

... office and remote environments. This role focuses on endpoint support, identity access ... laptops and desktops Support identity and access management including account provisioning ...

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Remote Entry Level Desktop Support information

What is the difference between Remote Entry Level Desktop Support vs Remote Help Desk Technician?

AspectRemote Entry Level Desktop SupportRemote Help Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentSupporting desktops, laptops, peripheralsHandling user issues via phone, email, chat
Industry UsageIT support, tech companies, MSPsIT service providers, corporate IT departments

Remote Entry Level Desktop Support and Remote Help Desk Technician roles often overlap, but Desktop Support focuses more on hardware and software troubleshooting directly on user devices, while Help Desk roles emphasize remote user support and issue resolution. Both require similar certifications and are common in IT support environments, making them closely related entry-level positions in the tech industry.

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Remote Entry Level Desktop Support jobs near you
Interim Desktop Support

Interim Desktop Support

Aspire Public Schools

Oakland, CA • On-site, Remote

Full-time

Posted 23 days ago

Aspire Public Schools rating

7.1

Company rating: 7.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

208th of 538 rated elementary and secondary schools

Job description

Description
ABOUT ASPIRE
Aspire Public Schools operates a network of high-performing, college preparatory charter schools serving TK-12 scholars in communities across California. Founded in 1998-in an effort to transform the inequitable racial, social, and gender outcomes that our communities persist through-Aspire is one of the largest and most forward-thinking open-enrollment public charter school systems in the nation.
Our purpose is to prepare our scholars for success in college, career, and life. At Aspire, we set a foundation for our scholars to gain knowledge, skills, and power to access and make choices for their families and post-secondary lives. Every day, our community of students, families, teachers and staff comes together to learn, work, and play in an environment grounded in our values of Bienestar (Well-Being), Culture of Belonging, Community Partnership, Agency & Self-Determination, and Joy.
JOB SUMMARY
Desktop Support supports the technology needs of Aspire teachers and school staff. Desktop Support will be expected to troubleshoot and resolve technology support tickets both on-site and remotely as well as prepare, deploy and maintain systems.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
  • Perform remote and on-site analysis, diagnosis, and resolution of desktop tickets for end-users.
  • Provide high quality technology support and customer service to school and regional staff
  • Provide prompt and detailed updates to tickets documenting progress and work completed
  • Prioritize and effectively manage ticket queue to meet SLA's
  • Prepare and deploy new systems for end-users and students; troubleshoot staff and student laptops and related hardware and software
  • Upgrade and reimage existing systems and transition users to new laptops
  • Help manage school technology infrastructure by implementing good lab, classroom, and server room management practices
  • Assist Manager with regional technology projects
  • Work with system and network administrators to support efficient operation of school technology infrastructure
  • Work with technology procurement team to recommend technology solutions to teachers and principals
  • Build and maintain positive relationships and customer service experiences with school and regional staff
  • Perform other duties as necessary to support Technology Operations at Aspire

Additional:
  • Demonstrate knowledge of, and support, the Aspire Public Schools mission, vision, value statements including antiracism, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
  • Perform other related duties as required and assigned.

QUALIFICATIONS
  • Competencies:
  • Excellent technical knowledge of Microsoft Windows, Office and PC laptop components; working technical knowledge of Microsoft Server Products and Microsoft Active Directory; working technical knowledge of MacOS and iOS a plus
  • Able to troubleshoot and resolve basic desktop support issues with limited supervision; Effective in diagnosing more complex desktop problems
  • Able to troubleshoot hardware and software problems on a wide range of school technology including: PC and Mac laptops, Chromebooks, PC desktops, projectors, printers, document cameras, smartboards, iPads, Apple TV's, phone systems, etc.
  • Fast learner and effective in problem-solving unfamiliar technology
  • Works well independently and as part of a team; Able to effectively prioritize and multitask
  • Strong customer-service orientation and ability to provide excellent service to all customers; enjoys supporting teachers and understands the support needs of a school environment
  • Willingness and ability to travel by car to school sites
  • Willingness and ability to work flexible hours (nights and weekends) when necessary

  • Minimum educational level:
  • Bachelor's degree or equivalent work experience

  • Experience required:
  • 1-2 years relevant technology support experience; support within an educational environment a plus

  • Physical requirements:
  • Stand, walk or bend over, kneel, crouch, reach overhead, grasp, push, and pull. Move, lift and/or carry up to 30 pounds to shoulder height
  • Repetitive use of hands (i.e. fine manipulation, simple grasping, and power grasping)
  • Demonstrate normal depth perception
  • Sitting, walking or standing for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, operate standard office equipment, and use a telephone
  • See and read a computer screen and printed matter with or without vision aids
  • Hear and understand speech at normal levels and on the telephone with or without auditory aides

  • Work authorization requirements:
  • Clear the Department of Justice background screening
  • Authorized to work in the United States
  • Provide health (TB) clearance (most update every four years)

WORK ENVIRONMENT
The work environment characteristics are representative of those in a normal office, classroom/school setting which one might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Aspire Public Schools has implemented a Remote Work policy, limiting on-site office availability. Therefore, employees must have the ability to work remotely regularly. This position may also require periodic travel to school sites in order to interact with school leaders.
  • Work indoors in a standard office environment, computer lab, and/or classroom environment
  • Work is performed in indoor and outdoor environments
  • Exposure to dust, oils, and cleaning chemicals
  • Some exposure to childhood and other diseases in a school environment
  • May be required to work outside of typical work days and office hours to meet operational deadlines

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