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Remote Enrollment Counselor Jobs in Silver Spring, MD

CareFirst

Operations Supervisor (Remote)

Baltimore, MD · Remote

... enrollment and eligibility, claims processing, and call center operations. Reviews and resolves ... Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees ...

McGuireWoods LLP

Director, Benefits

Washington, DC · On-site +1

Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ... Lead enterprise-wide open enrollment strategy and execution, ensuring accurate administration ...

McGuireWoods LLP

Director, Benefits

Washington, DC · On-site +1

Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing ... Lead enterprise-wide open enrollment strategy and execution, ensuring accurate administration ...

ZeroFox

Manager, People Operations

Baltimore, MD · On-site +1

You can run a benefits open enrollment and a payroll audit in the same week without dropping either ... Fully remote is important to you, this is hybrid out of our Baltimore office Requirements * 5+ ...

Stride, Inc.

Academic Administrator

Reston, VA · On-site +1

... counseling activities of student by performing the following duties personally or through ... Coordinates with teacher and K12 Enrollment regarding expulsions and withdrawals; * Ensures that ...

All JobsEnrollment Counselor JobsRemote Enrollment Counselor JobsRemote Enrollment Counselor Jobs in Silver Spring, MD

Remote Enrollment Counselor information

See Silver Spring, MD salary details

$14

$23

$37

How much do remote enrollment counselor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote enrollment counselor in Silver Spring, MD is $23.79, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $25.87 per hour, depending on experience, location, and employer.

What is a remote enrollment counselor?

Remote enrollment counselors are professionals who assist prospective students with the admissions and enrollment process for educational institutions while working from a remote location. They provide information about programs, application requirements, and deadlines, and guide applicants through each step via phone, email, or video calls. Their role involves answering questions, helping with paperwork, and sometimes conducting interviews to ensure students are a good fit for the institution. Working remotely allows them to support students across different regions, making the enrollment process accessible and convenient.

What are the key skills and qualifications needed to thrive as a remote enrollment counselor, and why are they important?

To thrive as a Remote Enrollment Counselor, you need a background in admissions or customer service, strong organizational skills, and typically at least a bachelor's degree. Familiarity with CRM systems, student information databases, and virtual communication tools is usually required. Outstanding interpersonal skills, active listening, and the ability to motivate prospective students are essential soft skills for this role. These skills are crucial for effectively guiding applicants through the enrollment process and meeting institutional recruitment goals in a virtual environment.

What is the difference between Remote Enrollment Counselor vs Remote Admissions Advisor?

AspectRemote Enrollment CounselorRemote Admissions Advisor
Required CredentialsHigh school diploma or equivalent; some roles prefer college experienceHigh school diploma or equivalent; some roles prefer college experience
Work EnvironmentRemote, client-facing, counseling studentsRemote, advising prospective students on admissions
Employer & Industry UsageEducational institutions, online collegesColleges, universities, online education providers
Search & Comparison IntentUnderstanding roles in student counseling and recruitmentDifferences in student recruitment and admissions support

Remote Enrollment Counselors focus on guiding prospective students through the enrollment process, providing counseling and support. Remote Admissions Advisors primarily assist with the admissions process, answering questions about requirements and application procedures. While both roles involve remote work and student interaction, Enrollment Counselors emphasize ongoing support and counseling, whereas Admissions Advisors concentrate on the application and acceptance process.

How does a remote enrollment counselor effectively manage communication with prospective students in a virtual setting?

As a Remote Enrollment Counselor, you'll primarily interact with prospective students via phone, email, and video conferencing. Staying organized and responsive is key, as you'll often be juggling multiple inquiries and follow-ups simultaneously. Utilizing a CRM system and maintaining clear, timely communication helps build trust and ensures applicants feel supported throughout the enrollment process. Strong digital communication skills and self-motivation are crucial to effectively guide students and collaborate with admissions and financial aid teams remotely.
What are popular job titles related to Remote Enrollment Counselor jobs in Silver Spring, MD? For Remote Enrollment Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Remote Enrollment Counselor jobs in Silver Spring, MD look for? The top searched job categories for Remote Enrollment Counselor jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Remote Enrollment Counselor jobs? Cities near Silver Spring, MD with the most Remote Enrollment Counselor job openings:
Remote Enrollment Counselor jobs near you
Infographic showing various Remote Enrollment Counselor job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $49,480 per year, or $23.8 per hour.

Operations Supervisor (Remote)

CareFirst

Baltimore, MD • Remote

Full-time

Retirement

Re-posted 6 days ago

CareFirst BlueCross BlueShield rating

7.3

Company rating: 7.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

235th of 303 rated insurance

Job description

Resp & Qualifications

PURPOSE: 
Supervise and provides daily direction to multi-functional team members regarding training and development, policies, procedures, and work production quantity and quality. Functional areas may include but not limited to: installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Reviews and resolves complex service issues not resolvable by subordinates.
ESSENTIAL FUNCTIONS:

  • Supervise employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; adhering to policies and procedures.
  • Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service; resolving problems; identifying system improvements.
  • Maintains customer service objectives by monitoring daily operations; resolving claims that require manual review or technical support, enrollment or billing related customer issues. Consistently reviews systems and makes necessary adjustments where needed, including resources/staffing. Researches and resolves escalated calls, review and resolve complex claims that have not been resolved by Claims staff.
  • Maintains and improves departmental operations by monitoring system performance; identifying and resolving operations problems; supervising process improvement and quality assurance programs; installing upgrades.
  • Prepares call center, claims and or enrollment and billing performance reports by collecting, analyzing, and summarizing data and trends.
  • Improves call center, claims and or enrollment and billing job knowledge by attending educational workshops.

SUPERVISORY RESPONSIBILITY:
This position manages people.


QUALIFICATIONS:
Education Level: High School Diploma or GED
Experience: 3 years related professional experience with demonstrated leadership skills. Must have proficiency in the service, claims or enrollment & billing area.
Preferred Qualifications:

  • Bachelor's Degree 

Knowledge, Skills and Abilities (KSAs) 

  • Knowledge of call center operations, claims and/or enrollment and billing and work flows.
  • Strong presentation skills.
  • Highly proficient in Microsoft Office programs.
  • Excellent communication skills both written and verbal.
  • Ability to plan, review, supervise, and inspect the work of others.


Salary Range: 63,648 - 131,274

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.

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