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988 Counselor Jobs in Silver Spring, MD (NOW HIRING)

Luxe Counseling Group

Counselor

Columbia, MD

Counselor Luxe Counseling Group is seeking a compassionate, motivated, and clinically skilled Licensed Graduate Professional Counselor (LGPC) or Licensed Clinical Professional Counselor (LCPC) to ...

Alfred Street Baptist Church

Counselor

Alexandria, VA · On-site

Alfred Street Baptist Church Counselor Alfred Street Baptist Church (ASBC), is a thriving faith-based institution with a rich history and vibrant ministry. We serve a growing congregation of 12,000 ...

DELTA SIGMA THETA SORORITY INC

Counselor

Baltimore, MD · On-site

$32K - $34K/yr

Under the direct supervision of the Director, the Counselor is primarily responsible for recruiting high school students to provide direct counseling services via individual and group guidance ...

Delta Sigma Theta Inc

Counselor

Baltimore, MD · On-site

$32K - $34K/yr

Under the direct supervision of the Director, the Counselor is primarily responsible for recruiting high school students to provide direct counseling services via individual and group guidance ...

University of Maryland

Counselor

College Park, MD · On-site

$70K - $73K/yr

The Upward Bound Counselor is to provide personal, academic, and career development counseling to low-income potential first-generation college students by equipping participants with the necessary ...

Umd

Counselor

College Park, MD · On-site

$70K - $73K/yr

The Upward Bound Counselor is to provide personal, academic, and career development counseling to low-income potential first-generation college students by equipping participants with the necessary ...

tsa

Counselor

Hyattsville, MD · On-site

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Counselor. Job Summary Manages and monitors assigned caseload of Beneficiaries ...

tsa

Counselor

Hyattsville, MD · On-site

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Counselor. Job Summary Manages and monitors assigned caseload of Beneficiaries ...

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988 Counselor information

See Silver Spring, MD salary details

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How much do 988 counselor jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 988 counselor in Silver Spring, MD is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $17.40 per hour, depending on experience, location, and employer.

What is a 988 counselor?

988 counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises through the 988 Suicide & Crisis Lifeline. They listen without judgment, offer guidance, and connect callers to resources or emergency services if needed. These counselors play a vital role in helping people manage emotional distress and find help during difficult moments.

What are the key skills and qualifications needed to thrive as a 988 counselor?

To thrive as a 988 Counselor, you need a background in mental health, crisis intervention, and active listening, often supported by a degree in psychology, social work, or counseling. Familiarity with crisis management protocols, risk assessment tools, and secure communication systems like call center software is typically required. Compassion, emotional resilience, and strong communication skills enable counselors to support individuals in severe distress effectively. These competencies are vital to ensuring immediate, empathetic, and safe intervention for callers experiencing mental health crises.

What are some common challenges 988 counselors face when supporting individuals in crisis, and how is support provided to manage these challenges?

988 Counselors often encounter emotionally intense situations, such as supporting callers experiencing severe distress, suicidal thoughts, or trauma. These challenges can be emotionally taxing and require strong emotional resilience and self-care practices. To help manage these demands, counselors typically receive regular supervision, participate in debriefing sessions, and have access to mental health support resources within their organizations. Ongoing training and a supportive team environment also play a key role in helping counselors navigate these difficult situations effectively.

What are popular job titles related to 988 Counselor jobs in Silver Spring, MD?

For 988 Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching 988 Counselor jobs in Silver Spring, MD look for?

The top searched job categories for 988 Counselor jobs in Silver Spring, MD are:

988 Counselor jobs near you
Infographic showing various 988 Counselor job openings in Silver Spring, MD as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,211 per year, or $15.5 per hour.

988 LGBTQ Youth Phone Counselor (Full-Time) (11789)

Baltimore, MD • Remote

Baltimore Crisis Response, INC
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Baltimore Crisis Response, INCexternal

$22 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

988 LGBTQ+ Youth Phone Counselor

Remote
 $22.00-$25.50 Hourly     
Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

About Us

CarePoint Response is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.

The Opportunity

We’re seeking a 988 LGBTQ+ Youth Phone Counselor to join CarePoint Response as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care.

You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism.

What You’ll Do

  • Respond promptly to incoming text and chat messages through the 988 Lifeline platform
  • Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
  • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
  • Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
  • Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
  • Document all interactions accurately and promptly in electronic records per agency and legal requirements.
  • Participate in regular supervision, debriefings, and training sessions.
  • Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.
  • Respond to incoming calls from LGBTQ_ youth experiencing crisis or emotional distress
  • Provide LGBTQ+ affirming behavioral health, Social, and community resources. 

Qualifications

  • High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). 

Experience

  • Strong typing, written communication, and crisis de-escalation skills.
  •  Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis.
  • Bilingual or multilingual skills are preferred.

Work Environment & Equipment

  • Remote position with required internet connectivity and private, quiet workspace
  • Equipment provided (laptop, headset)
  • Must adhere to all HIPAA and confidentiality requirements

Why Join CarePoint Response 
 Medical, Dental, and Vision Insurance.
 403(b) Retirement Plan
 Generous PTO – Vacation, Sick, Personal, and Holidays.
 Tuition Reimbursement & Professional Development Support.
 Be part of an innovative, impact-driven team shaping the future of crisis care.

Make a Difference. Lead with Compassion.
This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments.

 Apply today and become a guiding force for change.

Apply