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988 Counselor Jobs in Silver Spring, MD (NOW HIRING)

Alfred Street Baptist Church

Counselor

Alexandria, VA · On-site

Alfred Street Baptist Church Counselor Alfred Street Baptist Church (ASBC), is a thriving faith-based institution with a rich history and vibrant ministry. We serve a growing congregation of 12,000 ...

Delta Sigma Theta Inc

Counselor

Baltimore, MD · On-site

$32K - $34K/yr

Under the direct supervision of the Director, the Counselor is primarily responsible for recruiting high school students to provide direct counseling services via individual and group guidance ...

DELTA SIGMA THETA SORORITY INC

Counselor

Baltimore, MD

$32K - $34K/yr

Under the direct supervision of the Director, the Counselor is primarily responsible for recruiting high school students to provide direct counseling services via individual and group guidance ...

University of Maryland

Counselor

College Park, MD · On-site

$70K - $73K/yr

The Upward Bound Counselor is to provide personal, academic, and career development counseling to low-income potential first-generation college students by equipping participants with the necessary ...

Umd

Counselor

College Park, MD

$70K - $73K/yr

The Upward Bound Counselor is to provide personal, academic, and career development counseling to low-income potential first-generation college students by equipping participants with the necessary ...

tsa

Counselor

Hyattsville, MD

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Counselor. Job Summary Manages and monitors assigned caseload of Beneficiaries ...

tsa

Counselor

Hyattsville, MD

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Counselor. Job Summary Manages and monitors assigned caseload of Beneficiaries ...

Medix

Counselor

Baltimore, MD · On-site

$35 - $45/hr

Job Summary Our client is seeking a qualified Counselor to provide high-quality counseling tailored to client needs, focusing on both individual and group therapy. The primary responsibilities of the ...

11th Hour Service

Counselor

Falls Church, VA · On-site

Counseling modalities consist of individual, family, couples, and groups. MFLCs may be based out of an installation's family center, a National Guard and Reserve Joint Force HQ or other facilities ...

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988 Counselor information

See Silver Spring, MD salary details

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How much do 988 counselor jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for 988 counselor in Silver Spring, MD is $15.49, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $17.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 988 Counselor, and why are they important?

To thrive as a 988 Counselor, you need a background in mental health, crisis intervention, and active listening, often supported by a degree in psychology, social work, or counseling. Familiarity with crisis management protocols, risk assessment tools, and secure communication systems like call center software is typically required. Compassion, emotional resilience, and strong communication skills enable counselors to support individuals in severe distress effectively. These competencies are vital to ensuring immediate, empathetic, and safe intervention for callers experiencing mental health crises.

What are some common challenges 988 Counselors face when supporting individuals in crisis, and how is support provided to manage these challenges?

988 Counselors often encounter emotionally intense situations, such as supporting callers experiencing severe distress, suicidal thoughts, or trauma. These challenges can be emotionally taxing and require strong emotional resilience and self-care practices. To help manage these demands, counselors typically receive regular supervision, participate in debriefing sessions, and have access to mental health support resources within their organizations. Ongoing training and a supportive team environment also play a key role in helping counselors navigate these difficult situations effectively.

What are 988 counselors?

988 counselors are trained professionals who provide immediate support to individuals experiencing mental health, substance use, or suicidal crises through the 988 Suicide & Crisis Lifeline. They listen without judgment, offer guidance, and connect callers to resources or emergency services if needed. These counselors play a vital role in helping people manage emotional distress and find help during difficult moments.
What are popular job titles related to 988 Counselor jobs in Silver Spring, MD? For 988 Counselor jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching 988 Counselor jobs in Silver Spring, MD look for? The top searched job categories for 988 Counselor jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for 988 Counselor jobs? Cities near Silver Spring, MD with the most 988 Counselor job openings:
988 Counselor jobs near you
Infographic showing various 988 Counselor job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 89% Physical, 6% Hybrid, and 5% Remote job distribution, with an average salary of $32,211 per year, or $15.5 per hour.

988 Call Center Supervisor

HopeLink Behavioral Health

Oakton, VA • On-site

$58K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

SUMMARY STATEMENT OF POSITION:

The 988 Call Center Supervisor (Coach) oversees staff within the Crisis Services program, providing supervision, performance management, and professional development. This role manages the full employee lifecycle, from onboarding to retention. The Coach delivers structured supervision, conducts performance evaluations, and ensures accountability through coaching and feedback. They also monitor policy compliance, support ongoing training, and uphold clinical and operational standards to sustain a high-performing, mission-driven team.

WHAT WE OFFER:

  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $58,000-$66,560 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.


SCHEDULE & LOCATION:

  • Shifts available: Mornings, Afternoons, and Overnights
  • This is a hybrid position and requires up to 24 hours per week on-site in our Oakton Office.

PRIMARY DUTIES:

  • Provide real-time coaching, supervision, and escalation support while maintaining direct service coverage as needed or when requested.
  • Deliver individual and group supervision, ongoing performance feedback, targeted coaching to support staff growth and retention, and complete annual performance evaluation for all assigned staff.
  • Deliver community of practice, case staffing groups each week to build on staff skill development.
  • Promote staff wellness through debriefing, recognition, and fostering resilience after challenging contacts.
  • Collaborate with program leadership (e.g. program directors, quality assurance managers) on workflow improvements, compliance, and quality initiatives.
  • Maintain a current understanding of frontline work through 3 hours of direct service (voice and chat/text) engagement per week.
  • Perform other duties as assigned to support HopeLink's mission and evolving 24/7/365 operations.

ESSENTIAL COMPETENCIES:

  • Strong ability to oversee crisis line operations, manage people, and make sound decisions under pressure.
  • Skilled in supervision, coaching, and mentoring staff through onboarding, development, and retention.
  • Proficient in quality assurance, performance feedback, and reinforcing training in real time.
  • Excellent communication and collaboration skills to build trust and align with leadership goals.
  • Knowledgeable of crisis intervention best practices, and ethical standards
  • Flexible and resilient in a 24/7/365 setting, modeling professionalism, self-care, and continuous learning.

QUALIFICATIONS:

  • Bachelor's degree in social work, Counseling, Psychology, or related field and a minimum of 1-year of direct supervisory experience in crisis intervention, suicide prevention, or behavioral health. A minimum of 2-3 years of direct supervisory experience can substitute for the bachelor's degree requirement.
  • Strong knowledge of risk assessment, trauma-informed care, and de-escalation techniques.
  • Flexible and resilient in a 24/7/365 environment, modeling self-care and continuous growth.

NOTE: Crisis Services operates 24 hours a day, seven days a week, and 365 days a year. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.

Ready to Join Our Mission?

If you're passionate about helping people achieve mental wellness, we encourage you to apply!

HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.

'Where Hope Meets Help.'

We are unable to hire in the following states:

California, Illinois, Massachusetts, Michigan, New York, North Dakota, Ohio, Oregon, Washington, Wyoming


Job Posted by ApplicantPro