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Remote Endpoint Device Management Engineer Jobs in Rialto, CA

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier ... Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike ...

PM2CM

Cost Engineer Hybrid-Remote

San Bernardino, CA · On-site +1

PM2CM, Inc., (Project Management to Construction Management) is a professional services company ... Hybrid-Remote (Tuesday and Wednesday in the office/field) JOB OPPORTUNITY: WE ARE HIRING JUNIOR ...

PM2CM

Cost Engineer Hybrid-Remote

Riverside, CA · On-site +1

PM2CM, Inc., (Project Management to Construction Management) is a professional services company ... Hybrid-Remote (Tuesday and Wednesday in the office/field) JOB OPPORTUNITY: WE ARE HIRING JUNIOR ...

PM2CM

Cost Engineer Hybrid-Remote

Pomona, CA · On-site +1

PM2CM, Inc., (Project Management to Construction Management) is a professional services company ... Hybrid-Remote (Tuesday and Wednesday in the office/field) JOB OPPORTUNITY: WE ARE HIRING JUNIOR ...

PM2CM

Cost Engineer Hybrid-Remote

Anaheim, CA · On-site +1

PM2CM, Inc., (Project Management to Construction Management) is a professional services company ... Hybrid-Remote (Tuesday and Wednesday in the office/field) JOB OPPORTUNITY: WE ARE HIRING JUNIOR ...

PRINSCO

Sales Engineer

Corona, CA · On-site +1

This position is fully remote but must be located in Southern California to service customers in ... Organized, selfdriven, and comfortable managing a territory * Willing to travel (up to ~50%) Why ...

G4 Furniture USA LLC

Furniture Engineer

Brea, CA · On-site +1

$72K - $80K/yr

... Management, Purchasing, Mexico and China Engineering--to ensure efficient and cost-effective ... Optional WFH/Remote Essential Duties * Draft and review product schematics based on project ...

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All JobsEndpoint Device Management Engineer JobsRemote Endpoint Device Management Engineer JobsRemote Endpoint Device Management Engineer Jobs in Rialto, CA

Remote Endpoint Device Management Engineer information

See Rialto, CA salary details

$24.1K

$108.3K

$172.5K

How much do remote endpoint device management engineer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for remote endpoint device management engineer in Rialto, CA is $108,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,700.00 and $133,900.00 per year, depending on experience, location, and employer.

What is a remote endpoint device management engineer?

A Remote Endpoint Device Management Engineer is a technology professional responsible for overseeing, configuring, and maintaining endpoint devices such as laptops, desktops, mobile phones, and tablets within an organization, often from a remote location. They use specialized management tools to ensure devices are secure, compliant with company policies, and up-to-date with software and security patches. Their work involves troubleshooting device issues, deploying applications, and enforcing security protocols to protect sensitive data. These engineers play a key role in supporting remote workforces and maintaining the integrity of IT environments.

What are the key skills and qualifications needed to thrive as a remote endpoint device management engineer?

To thrive as a Remote Endpoint Device Management Engineer, you need expertise in endpoint security, operating systems (Windows, macOS, Linux), and device lifecycle management, typically supported by a degree in IT or a related field. Familiarity with device management platforms like Microsoft Intune, Jamf, or VMware Workspace ONE, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valued. Strong problem-solving, communication, and attention to detail are critical soft skills for efficiently addressing device issues and supporting end users remotely. These skills ensure secure, reliable device performance and a seamless user experience, which are vital for productivity in remote and hybrid work environments.

What are some common challenges faced by remote endpoint device management engineers, and how can they be addressed?

Remote Endpoint Device Management Engineers often encounter challenges such as ensuring device security across diverse remote environments, troubleshooting connectivity issues, and managing software updates at scale. These can be addressed by implementing robust endpoint management tools, maintaining clear documentation, and establishing strong communication channels with end users. Proactively monitoring devices and automating routine tasks can also help streamline workflows and minimize disruptions, leading to a more secure and efficient remote work environment.

What is the difference between Remote Endpoint Device Management Engineer vs Network Operations Center (NOC) Technician?

AspectRemote Endpoint Device Management EngineerNetwork Operations Center (NOC) Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Network+
Work EnvironmentRemote or on-site, focused on device management and software deploymentOn-site or remote, monitoring network infrastructure and troubleshooting
Industry UsageIT, telecommunications, enterprise techTelecommunications, internet service providers, large enterprises

The Remote Endpoint Device Management Engineer primarily manages and maintains endpoint devices like laptops, mobile devices, and desktops remotely, ensuring security and software updates. In contrast, the NOC Technician monitors network performance, troubleshoots connectivity issues, and maintains network hardware. Both roles require technical certifications and are vital in IT and telecom industries, but they focus on different aspects of network and device management.

What cities near Rialto, CA are hiring for Remote Endpoint Device Management Engineer jobs?

Cities near Rialto, CA with the most Remote Endpoint Device Management Engineer job openings:

Remote Endpoint Device Management Engineer jobs near you
Infographic showing various Remote Endpoint Device Management Engineer job openings in Rialto, CA as of June 2026, with employment types broken down into 8% As Needed, 57% Full Time, 31% Part Time, and 4% Contract. Highlights an 35% Physical, 3% Hybrid, and 62% Remote job distribution, with an average salary of $108,256 per year, or $52 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 21 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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