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Remote Endpoint Device Management Engineer Jobs in Texas

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We ...

NinjaOne

Regional Marketing Manager - MSP

Austin, TX · On-site +1

NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We ...

Citizens

Senior Architect - M365

Plano, TX · On-site +1

Endpoint Management Skills: Proficient in utilizing tools such as Microsoft Endpoint Manager ... Over familiarity with DevOps practices and CI/CD pipelines. * Knowledge of data modeling and ...

Citizens

Senior Architect - M365

Plano, TX · On-site +1

Endpoint Management Skills: Proficient in utilizing tools such as Microsoft Endpoint Manager ... Over familiarity with DevOps practices and CI/CD pipelines. * Knowledge of data modeling and ...

JAMF Corp.

Software Engineer I

Austin, TX · On-site +1

This role if offered as remote in Minneapolis, MN; Eau Claire, WI; or Austin, TX metro areas. You ... best Apple device management solution in the world. * We constantly push the boundaries of ...

Island

Escalation Engineer - Dallas

Coppell, TX · On-site +1

$76K - $102K/yr

Windows and/or macOS internals, enterprise endpoint management concepts * Cybersecurity awareness: Understanding of enterprise security concepts (zero trust, DLP, secure web gateways, endpoint ...

Roku

Senior AI DevOps Engineer

Austin, TX · Remote

$128K - $165K/yr

... management. The goal is zero manual steps between merge and app store submission * As agent ... remote recovery via API, and re-register them no human intervention required * Define the device ...

Gruve

Solutions Architect

Dallas, TX · On-site +1

$175K - $235K/yr

Security monitoring and detection engineering * Incident response integration * Log ingestion and ... Device profiling and posture assessment * Dynamic policy enforcement * Segmentation using SGTs and ...

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Remote Endpoint Device Management Engineer information

What is the difference between Remote Endpoint Device Management Engineer vs Network Operations Center (NOC) Technician?

AspectRemote Endpoint Device Management EngineerNetwork Operations Center (NOC) Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Network+
Work EnvironmentRemote or on-site, focused on device management and software deploymentOn-site or remote, monitoring network infrastructure and troubleshooting
Industry UsageIT, telecommunications, enterprise techTelecommunications, internet service providers, large enterprises

The Remote Endpoint Device Management Engineer primarily manages and maintains endpoint devices like laptops, mobile devices, and desktops remotely, ensuring security and software updates. In contrast, the NOC Technician monitors network performance, troubleshoots connectivity issues, and maintains network hardware. Both roles require technical certifications and are vital in IT and telecom industries, but they focus on different aspects of network and device management.

What are some common challenges faced by Remote Endpoint Device Management Engineers, and how can they be addressed?

Remote Endpoint Device Management Engineers often encounter challenges such as ensuring device security across diverse remote environments, troubleshooting connectivity issues, and managing software updates at scale. These can be addressed by implementing robust endpoint management tools, maintaining clear documentation, and establishing strong communication channels with end users. Proactively monitoring devices and automating routine tasks can also help streamline workflows and minimize disruptions, leading to a more secure and efficient remote work environment.

What are the key skills and qualifications needed to thrive as a Remote Endpoint Device Management Engineer, and why are they important?

To thrive as a Remote Endpoint Device Management Engineer, you need expertise in endpoint security, operating systems (Windows, macOS, Linux), and device lifecycle management, typically supported by a degree in IT or a related field. Familiarity with device management platforms like Microsoft Intune, Jamf, or VMware Workspace ONE, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valued. Strong problem-solving, communication, and attention to detail are critical soft skills for efficiently addressing device issues and supporting end users remotely. These skills ensure secure, reliable device performance and a seamless user experience, which are vital for productivity in remote and hybrid work environments.

What is a Remote Endpoint Device Management Engineer?

A Remote Endpoint Device Management Engineer is a technology professional responsible for overseeing, configuring, and maintaining endpoint devices such as laptops, desktops, mobile phones, and tablets within an organization, often from a remote location. They use specialized management tools to ensure devices are secure, compliant with company policies, and up-to-date with software and security patches. Their work involves troubleshooting device issues, deploying applications, and enforcing security protocols to protect sensitive data. These engineers play a key role in supporting remote workforces and maintaining the integrity of IT environments.
What are the most commonly searched types of Endpoint Device Management Engineer jobs in Texas? The most popular types of Endpoint Device Management Engineer jobs in Texas are:
What are popular job titles related to Remote Endpoint Device Management Engineer jobs in Texas? For Remote Endpoint Device Management Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Endpoint Device Management Engineer jobs in Texas look for? The top searched job categories for Remote Endpoint Device Management Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Endpoint Device Management Engineer jobs? Cities in Texas with the most Remote Endpoint Device Management Engineer job openings:
Remote Endpoint Device Management Engineer jobs near you
Infographic showing various Remote Endpoint Device Management Engineer job openings in Texas as of July 2026, with employment types broken down into 77% Full Time, 16% Part Time, 6% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Manager, Customer Success

Manager, Customer Success

NinjaOne

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Description
About the Role
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.
Location: Hybrid remote in Austin, TX. In the office 4-days per week.
What You'll be Doing
Team Leadership and Development:
  • Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals.
  • Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
  • Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.

Strategic Account Management:
  • Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention.
  • Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
  • Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.

Drive Customer Growth:
  • Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
  • Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
  • Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.

Operational Excellence:
  • Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
  • Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
  • Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.

Customer Advocacy:
  • Act as a customer advocate, championing their needs and feedback within the organization.
  • Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
  • Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
  • Other duties as needed.

About You
  • 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
  • Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles.
  • Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
  • Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
  • Customer-focused, with a passion for providing exceptional service and value.
  • High levels of organization and the ability to prioritize tasks effectively.
  • Ability to work collaboratively with cross-functional teams and influence without direct authority.
  • Excellent written and verbal communication skills.
  • Experience in the SaaS/cloud industry or within the IT industry is a plus.
  • Experience with Salesforce,
  • You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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