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Remote Endpoint Device Management Engineer Jobs in Florida

PaceMate

Cardiac Device Specialist

Sarasota, FL · On-site +1

$34.61 - $44.23/hr

... device management to analyze remote transmission data and diagnostics, interpret complex ... engineering, or similar) * IBHRE Certification (CCDS, CEPS, CDRMS) strongly preferred; CCT or CRAT ...

Holland & Knight LLP

General Description: The IT Virtual Desktop Infrastructure Engineer will support the Firm ... Working knowledge of endpoint and virtual desktop concepts including image management, application ...

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Remote Endpoint Device Management Engineer information

What is the difference between Remote Endpoint Device Management Engineer vs Network Operations Center (NOC) Technician?

AspectRemote Endpoint Device Management EngineerNetwork Operations Center (NOC) Technician
CertificationsCompTIA Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Network+
Work EnvironmentRemote or on-site, focused on device management and software deploymentOn-site or remote, monitoring network infrastructure and troubleshooting
Industry UsageIT, telecommunications, enterprise techTelecommunications, internet service providers, large enterprises

The Remote Endpoint Device Management Engineer primarily manages and maintains endpoint devices like laptops, mobile devices, and desktops remotely, ensuring security and software updates. In contrast, the NOC Technician monitors network performance, troubleshoots connectivity issues, and maintains network hardware. Both roles require technical certifications and are vital in IT and telecom industries, but they focus on different aspects of network and device management.

What are some common challenges faced by remote endpoint device management engineers, and how can they be addressed?

Remote Endpoint Device Management Engineers often encounter challenges such as ensuring device security across diverse remote environments, troubleshooting connectivity issues, and managing software updates at scale. These can be addressed by implementing robust endpoint management tools, maintaining clear documentation, and establishing strong communication channels with end users. Proactively monitoring devices and automating routine tasks can also help streamline workflows and minimize disruptions, leading to a more secure and efficient remote work environment.

What are the key skills and qualifications needed to thrive as a remote endpoint device management engineer?

To thrive as a Remote Endpoint Device Management Engineer, you need expertise in endpoint security, operating systems (Windows, macOS, Linux), and device lifecycle management, typically supported by a degree in IT or a related field. Familiarity with device management platforms like Microsoft Intune, Jamf, or VMware Workspace ONE, as well as certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator, is highly valued. Strong problem-solving, communication, and attention to detail are critical soft skills for efficiently addressing device issues and supporting end users remotely. These skills ensure secure, reliable device performance and a seamless user experience, which are vital for productivity in remote and hybrid work environments.

What is a remote endpoint device management engineer?

A Remote Endpoint Device Management Engineer is a technology professional responsible for overseeing, configuring, and maintaining endpoint devices such as laptops, desktops, mobile phones, and tablets within an organization, often from a remote location. They use specialized management tools to ensure devices are secure, compliant with company policies, and up-to-date with software and security patches. Their work involves troubleshooting device issues, deploying applications, and enforcing security protocols to protect sensitive data. These engineers play a key role in supporting remote workforces and maintaining the integrity of IT environments.

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For Remote Endpoint Device Management Engineer jobs in Florida, the most frequently searched job titles are:

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Remote Endpoint Device Management Engineer jobs near you

Technical IT Support Specialist - Jacksonville, FL

Buckeye Mountain

Jacksonville, FL • Remote

Full-time

Posted 16 days ago

Job description

The Role

We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.

What You'll Own

Monitoring & Observability

• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools

• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites

• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer

• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team

Technical First-Level Support

• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance

• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer

• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted

• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation

Endpoint & Device Support

• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging

• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer

• Contribute to knowledge base and troubleshooting documentation for recurring issues

What We're Looking For

Required

• 3+ years in an IT support, NOC, or junior systems administration role

• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior

• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent

• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment

• Experience supporting Windows environments at a systems level — not just end-user troubleshooting

• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents

• Experience with a ticketing platform (Jira Service Management preferred)

Preferred

• Experience monitoring or supporting remote or field-deployed network infrastructure

• NaaS, managed connectivity, ISP, or telecom support background

• Splunk experience — dashboards, searches, alert configuration

• Basic scripting ability — PowerShell or Python for automation or log parsing

• Linux command-line proficiency at a support level

Details

• Location: Remote — must be available during core US business hours

• Travel: Minimal

• Employment type: Full-time