Remote Encompass Mortgage Software Jobs in Raleigh, NC

Join a Team Where Accuracy, Service, and Excellence Matter

Prosperity Home Mortgage is seeking a detail-oriented and customer-focused Closer to join our Operations team. In this role, you'll play a critical part in delivering a seamless closing experience by coordinating with customers, mortgage consultants, settlement agents, and internal partners to ensure loans close accurately, compliantly, and on time.

If you thrive in a fast-paced environment, enjoy balancing complex transactions, and take pride in providing exceptional service, we'd love to hear from you.

What You'll Do

As a Closer, you will be responsible for managing a high-volume pipeline while ensuring all closing activities meet company, investor, and regulatory requirements.

Key responsibilities include:

• Prepare and schedule mortgage loans for closing.
• Balance fees and ensure fee compliance.
• Draw and review closing packages for accuracy and completeness.
• Verify tax, insurance, and loan data accuracy.
• Ensure disclosure timing requirements are met.
• Manage a pipeline of 45+ active loans.
• Clear closing conditions and resolve pre- and post-closing issues.
• Monitor critical dates, including closing and lock expiration dates.
• Coordinate and communicate with borrowers, Mortgage Consultants, title companies, real estate agents, insurance providers, and internal operations teams.
• Order wires and authorize the disbursement of funds.
• Ensure compliance with investor guidelines, government regulations, and company policies.
• Meet established Service Level Agreements (SLAs) and production goals.
• Deliver an outstanding customer experience throughout the closing process.

What We're Looking ForRequired Qualifications

• Minimum 1 year of residential mortgage closing experience.
• Strong customer service and communication skills.
• High school diploma or equivalent.
• Strong mathematical aptitude and sound judgment.
• Excellent organizational skills with exceptional attention to detail.
• Ability to work independently while managing multiple priorities and deadlines.
• Proficiency with Microsoft Office applications.
• Working knowledge of mortgage compliance requirements, regulations, and closing procedures.

Preferred Qualifications

• Experience with Encompass Loan Origination System.
• Experience closing Conventional, FHA, VA, USDA, Jumbo, and Bond loan products.

Why Join Prosperity Home Mortgage?

At Prosperity Home Mortgage, we believe our people are our greatest asset. We provide a collaborative environment where employees are empowered to succeed while delivering exceptional service to our customers and business partners.

What You'll Enjoy

• Remote work opportunity
• Competitive compensation
• Comprehensive benefits package
• Supportive and collaborative culture
• Opportunities for professional growth and advancement
• Stable and growing mortgage organization

Remote Work Expectations

This position is eligible for a remote work assignment. Team members must:

• Be available and responsive during scheduled business hours.
• Maintain a secure and professional work environment.
• Protect confidential customer and company information.
• Follow all company security protocols and procedures.
• Meet or exceed established productivity, quality, and performance expectations.
• Accurately report time worked and obtain approval for overtime when required.

Equal Opportunity Employer

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service, or other non-merit based factors and characteristics protected by applicable federal, state, or local law.