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Remote Ems Jobs in Santa Rosa, CA (NOW HIRING)

Customer Representative Agent

Napa, CA · Remote

$18.25 - $24.75/hr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Remote Ems information

See Santa Rosa, CA salary details

$37.2K

$127.4K

$202.8K

How much do remote ems jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote ems in Santa Rosa, CA is $127,374.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,400.00 and $148,700.00 per year, depending on experience, location, and employer.

What is a remote EMS?

A Remote EMS (Emergency Medical Services) job involves providing emergency medical assistance, patient monitoring, or consulting services from a remote location. This can include telemedicine support, emergency dispatching, or guiding on-site personnel through medical procedures. Remote EMS professionals typically use telecommunication tools to assess situations and provide real-time guidance. These roles are commonly found in telehealth services, emergency call centers, or medical monitoring organizations.

What does a remote EMS do?

A typical day for a Remote EMS professional involves monitoring incoming calls or alerts, assessing patient needs via telemedicine, and providing guidance or coordinating on-the-ground support with local emergency teams. You may be responsible for triaging cases, documenting care provided in electronic systems, and ensuring accurate communication between patients, field providers, and healthcare facilities. Collaboration with multidisciplinary teams—including physicians, dispatchers, and local EMS—forms a key part of the workflow. The work is dynamic and requires adaptability, as the volume and nature of emergency calls can vary throughout a shift.

What are the key skills and qualifications needed to thrive in the remote EMS position?

To thrive as a Remote EMS (Emergency Medical Services) professional, you need a solid background in emergency medical care, a valid state or national EMT/paramedic certification, and strong decision-making abilities. Familiarity with telemedicine platforms, electronic patient care reporting (ePCR) systems, and secure communication tools is typically required. Exceptional communication skills, emotional resilience, and the ability to work independently are crucial soft skills for this position. These competencies are vital to efficiently coordinate patient care, respond to emergencies remotely, and maintain high standards of service from a distance.

What are the most commonly searched types of Ems jobs in Santa Rosa, CA?

The most popular types of Ems jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote Ems jobs?

Cities near Santa Rosa, CA with the most Remote Ems job openings:

Customer Service Representative - EMS Experience - Remote

ProTransport-1

Cotati, CA • On-site, Remote

$16.90/hr

Full-time

Posted 13 days ago


Job description

Under general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead, the Customer Service Representative (CSR) is responsible for answering and triaging all undirected calls coming into the Communications Center and directing them to the most appropriate resource.
Note: ProTransport-1 is based in Northern California so the times listed below are in Pacific time. This is a remote opportunity. Qualified individuals will need to be successful working in a remote setting. A designated work area is required.
Pay Rate: $16.90/hr+ (depending on location)
Hours: 12-hour shifts, 8 hours of regular time, 3.5 hours of overtime (8:00 am to 8:00 pm or 9:00 am to 9:00 pm)
Days: Every other Wednesday, Thursdays, Fridays, and Saturdays or Sundays, Mondays, Tuesdays, and every other Wednesday
Essential Duties & Responsibilities:
  • Able to operate a multi-line, computerized phone system as well as radio communication equipment
  • Able to navigate multiple screens and software/computer programs while simultaneously documenting all phone and radio communication using a computer aided dispatch (CAD) program
  • Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with all callers
  • Develop a high degree of familiarity with Company service areas and medical facilities
  • Demonstrate exceptional customer service skills with both internal and external customers
  • Comply with all Company and customer policies and procedures as they pertain to the coordination of patient referral and transport
  • Demonstrate the ability to professionally manage difficult interactions and effectively direct the flow of conversation
  • Attend all mandatory meetings and trainings
  • Perform all other duties as assigned

Minimum Requirements:
  • High School Diploma, GED, or equivalent
  • Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
  • Ability to type a minimum of forty (40+) words per minute
  • Demonstrate ability to communicate clearly and professionally both verbally and in writing
  • Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
  • Ability to accurately take incoming request while simultaneously documenting the information
    electronically

Preferred Qualifications:
  • Previous work experience as an EMS Dispatcher or Communications Technician
  • Emergency Medical Technician (EMT) certification

Additional Requirements:
  • Must be able to successfully complete training with four to six (4-6) weeks of start date
  • Must obtain American Heart Association (AHA) BLS certification within six (6) months of beginning employment
  • Must be able to successfully obtain EMD certification within six (6) months of beginning employment
  • Must be available to work all shifts, including but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed and perform role efficiently and consistently during shifts
  • Able to rotate shift assignments as needed and/or required based on operational need
  • Must be able to successfully pass pre-employment screening upon acceptance of an offer, which includes a background investigation and pre-employment drug and alcohol screening

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.