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Remote Customer Advocate Jobs in Santa Rosa, CA (NOW HIRING)

First American

Claims Advocate Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

Answering incoming calls, chats, emails and voicemails from customers and contractors providing ... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Getaway Travel Agency

Customer Representative Agent

Napa, CA · Remote

$18.25 - $24.75/hr

About the job Travel customer representative As a Travel Customer Representative, you will play a ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Orchard Robotics

Customer Success Manager

Santa Rosa, CA · Remote

$105K - $145K/yr

As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ...

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Remote Customer Advocate information

See Santa Rosa, CA salary details

$15

$23

$51

How much do remote customer advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer advocate in Santa Rosa, CA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.77 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Santa Rosa, CA?

For Remote Customer Advocate jobs in Santa Rosa, CA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Santa Rosa, CA look for?

The top searched job categories for Remote Customer Advocate jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote Customer Advocate jobs?

Cities near Santa Rosa, CA with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you

Remote Travel Customer Service Representative

Rudyb Travel

Napa, CA • Remote

$18.25 - $24.75/hr

Full-time

Posted 22 days ago

Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

Apply