Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
A Remote EMS (Emergency Medical Services) job involves providing emergency medical assistance, patient monitoring, or consulting services from a remote location. This can include telemedicine support, emergency dispatching, or guiding on-site personnel through medical procedures. Remote EMS professionals typically use telecommunication tools to assess situations and provide real-time guidance. These roles are commonly found in telehealth services, emergency call centers, or medical monitoring organizations.
A typical day for a Remote EMS professional involves monitoring incoming calls or alerts, assessing patient needs via telemedicine, and providing guidance or coordinating on-the-ground support with local emergency teams. You may be responsible for triaging cases, documenting care provided in electronic systems, and ensuring accurate communication between patients, field providers, and healthcare facilities. Collaboration with multidisciplinary teams—including physicians, dispatchers, and local EMS—forms a key part of the workflow. The work is dynamic and requires adaptability, as the volume and nature of emergency calls can vary throughout a shift.
To thrive as a Remote EMS (Emergency Medical Services) professional, you need a solid background in emergency medical care, a valid state or national EMT/paramedic certification, and strong decision-making abilities. Familiarity with telemedicine platforms, electronic patient care reporting (ePCR) systems, and secure communication tools is typically required. Exceptional communication skills, emotional resilience, and the ability to work independently are crucial soft skills for this position. These competencies are vital to efficiently coordinate patient care, respond to emergencies remotely, and maintain high standards of service from a distance.
For Remote Ems jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Remote Ems jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Ems job openings:
$16 - $21.75/hr
Full-time
Posted 8 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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