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Remote Empathetic Listener Jobs in Raleigh, NC (NOW HIRING)

City of Durham, NC

Administrative Specialist

Durham, NC · On-site +1

$52K - $82K/yr

... benefits Remote Employment: Flexible/Hybrid Job Number: 26-05951 Department: Community Safety ... Empathetic Assistance Response Teams). Please visit and , watch , listen to , or read from The ...

All JobsRemote Empathetic Listener JobsRemote Empathetic Listener Jobs in Raleigh, NC

Remote Empathetic Listener information

See Raleigh, NC salary details

$23

$29

$32

How much do remote empathetic listener jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote empathetic listener in Raleigh, NC is $29.42, according to ZipRecruiter salary data. Most workers in this role earn between $28.80 and $28.80 per hour, depending on experience, location, and employer.

What is a Remote Empathetic Listener job?

A Remote Empathetic Listener provides emotional support and active listening to individuals who need someone to talk to. This role typically involves engaging in conversations through phone or online platforms, offering empathy, understanding, and non-judgmental communication. While not a licensed therapist, a Remote Empathetic Listener helps others feel heard and supported. The job requires excellent listening skills, patience, and a compassionate attitude. It is often used in peer support programs, mental health services, or customer support settings.

What does a typical day look like for a Remote Empathetic Listener?

A typical day for a Remote Empathetic Listener involves scheduled sessions or on-demand calls where you provide a compassionate ear to clients who need someone to talk to. You might use secure online platforms to connect, document session notes, and sometimes escalate concerns to supervisors or mental health professionals if required. You’ll work independently but may participate in regular team meetings for support, training, and peer debriefing. Balancing your own well-being while managing varied client concerns is a common challenge, but ongoing training and supportive supervision help maintain a healthy work environment.

What are the key skills and qualifications needed to thrive in the Remote Empathetic Listener position, and why are they important?

To thrive as a Remote Empathetic Listener, you need excellent active listening skills, strong verbal communication, and emotional intelligence, typically supported by relevant training or experience in counseling or customer support. Familiarity with secure video conferencing platforms, encrypted chat tools, and, in some cases, certifications in mental health first aid or peer support are often utilized. Exceptional empathy, patience, and discretion are critical soft skills that set candidates apart in this role. These abilities ensure individuals feel genuinely heard and supported in a safe, confidential remote environment, which is central to the position’s success.

What are the most commonly searched types of Empathetic Listener jobs in Raleigh, NC? The most popular types of Empathetic Listener jobs in Raleigh, NC are:
What are popular job titles related to Remote Empathetic Listener jobs in Raleigh, NC? For Remote Empathetic Listener jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Empathetic Listener jobs in Raleigh, NC look for? The top searched job categories for Remote Empathetic Listener jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Empathetic Listener jobs? Cities near Raleigh, NC with the most Remote Empathetic Listener job openings:
Remote Empathetic Listener jobs near you
Infographic showing various Remote Empathetic Listener job openings in Raleigh, NC as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Temporary. Highlights an 100% Remote job distribution, with an average salary of $61,192 per year, or $29.4 per hour.

Bilingual Customer Support Specialist (English/French-Canadian)

Resolv.Global

Raleigh, NC • Remote

$13/hr

Full-time

Posted 13 days ago

Job description

We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation:

  • $13 USD p/hour paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365


Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.


Requirements

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience

Apply