This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ... Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and ...
This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ... Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and ...
Smart Home Service Technician (Remote)
Dulles, VA · On-site +1
$24 - $28/hr
... support and service. Immediate opportunity for experienced smart home technicians to help us ... Communicate with clients via phone and email to troubleshoot service concerns with audio/video ...
Smart Home Service Technician (Remote)
Dulles, VA · On-site +1
$24 - $28/hr
... support and service. Immediate opportunity for experienced smart home technicians to help us ... Communicate with clients via phone and email to troubleshoot service concerns with audio/video ...
Provide post-training follow up including procedural reviews, in servicing and support. * Assist ... Remote #LI-SH1
New
Provide post-training follow up including procedural reviews, in servicing and support. * Assist ... Remote #LI-SH1
New
Remote Customer Service Representative
Arlington, VA · Remote
$18.25 - $24.75/hr
... support before, during, and after travel, handle inquiries via phone, email, and online channels ... Ability to work independently in a remote environment, manage time effectively, and handle multiple ...
Remote Customer Service Representative
Arlington, VA · Remote
$18.25 - $24.75/hr
... support before, during, and after travel, handle inquiries via phone, email, and online channels ... Ability to work independently in a remote environment, manage time effectively, and handle multiple ...
Executive Assistant - U.S
Reston, VA · On-site +1
PTO
Provide high-level administrative support to executives, including email management, calendar ... Partial remote work * Bonus & raise program * Vacation & personal paid leave
Executive Assistant - U.S
Reston, VA · On-site +1
PTO
Provide high-level administrative support to executives, including email management, calendar ... Partial remote work * Bonus & raise program * Vacation & personal paid leave
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · On-site +1
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... - Assist customers using our Total Care approach in making a purchase decision and completing their ...
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · On-site +1
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... - Assist customers using our Total Care approach in making a purchase decision and completing their ...
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Printer Support Representative I (Inkjet)
Chesapeake, VA · Remote
$15 - $15.53/hr
Medical
Dental
Vision
Life
Retirement
PTO
This position offers: - Remote work style - Various scheduling options - Paid orientation and ... email - Keyboarding and MS Office proficiency - Ability to work independently and manage time ...
New
Technical Support SaaS Representative
Tysons, VA · On-site +1
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in ... Phone / E-mail / Chat services to support customers, use CRM for Case management • High CSAT ...
Technical Support SaaS Representative
Tysons, VA · On-site +1
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in ... Phone / E-mail / Chat services to support customers, use CRM for Case management • High CSAT ...
Support Enforcement Specialist Senior, Manassas, (W2399)
Manassas, VA · On-site +1
$52K - $62K/yr
Medical
Life
Retirement
PTO
... using remote access technology, email, automated information systems and Microsoft Office applications. Additional Considerations -Comprehensive knowledge of child support enforcement. -Work ...
Support Enforcement Specialist Senior, Manassas, (W2399)
Manassas, VA · On-site +1
$52K - $62K/yr
Medical
Life
Retirement
PTO
... using remote access technology, email, automated information systems and Microsoft Office applications. Additional Considerations -Comprehensive knowledge of child support enforcement. -Work ...
Junior Security Engineer
VA · On-site +1
Medical
Life
Retirement
PTO
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... support POA&M and ISVM tracking, and assist with patching, testing, and spill response. The ...
Junior Security Engineer
VA · On-site +1
Medical
Life
Retirement
PTO
... City Remote Country United States Working time Full-time Description & Requirements Maximus is a ... support POA&M and ISVM tracking, and assist with patching, testing, and spill response. The ...
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... e-mail, and web browser to perform job duties • Assist caller with locating information needed to make their healthcare plan decision • Refer calls to other agencies as specified in the training ...
CSR I Operations (Temporary, Remote Lawrence KS)
VA · On-site +1
$16 - $21.75/hr
... e-mail, and web browser to perform job duties • Assist caller with locating information needed to make their healthcare plan decision • Refer calls to other agencies as specified in the training ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... e-mail, and web browser to perform job duties • Assist caller with locating information needed to make their healthcare plan decision • Refer calls to other agencies as specified in the training ...
CSR I Operations (Temporary, Remote McAllen, TX)
VA · On-site +1
$16 - $21.75/hr
... e-mail, and web browser to perform job duties • Assist caller with locating information needed to make their healthcare plan decision • Refer calls to other agencies as specified in the training ...
Remote Business Development Rep (Construction & Manufacturing)
Richmond, VA · Remote
$18 - $25/hr
We are seeking a driven and relationship-focused Sales Representative to support growth for our ... Prospect and generate new business opportunities through outbound calls, email, networking, and ...
Quick apply
Remote Business Development Rep (Construction & Manufacturing)
Richmond, VA · Remote
$18 - $25/hr
We are seeking a driven and relationship-focused Sales Representative to support growth for our ... Prospect and generate new business opportunities through outbound calls, email, networking, and ...
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication
Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Email services and Microsoft Outlook * Personal Identity Verification (PIV) card authentication
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Medical
Dental
Vision
Retirement
PTO
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Email Support Assistant information
What is the difference between Remote Email Support Assistant vs Customer Service Representative?
| Aspect | Remote Email Support Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Similar credentials, often with additional customer service training |
| Work Environment | Remote, home-based | Remote or in-office, depending on employer |
| Industry Usage | Common in tech, e-commerce, and service sectors | Widespread across various industries including retail, telecom, and finance |
| Job Focus | Handling email inquiries, providing support via email | Handling customer inquiries via phone, email, or chat |
The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.
What are the most commonly searched types of Remote Email Support jobs in Virginia?
The most popular types of Remote Email Support jobs in Virginia are:
What are popular job titles related to Remote Email Support Assistant jobs in Virginia?
For Remote Email Support Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Email Support Assistant jobs in Virginia look for?
The top searched job categories for Remote Email Support Assistant jobs in Virginia are:
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What cities in Virginia are hiring for Remote Email Support Assistant jobs?
Cities in Virginia with the most Remote Email Support Assistant job openings:
Job description
About The Media Trust
The Media Trust (TMT) is a leading provider of digital risk protection and compliance solutions, serving some of the world's largest publishers, ad tech platforms, and enterprises. We help secure the digital ecosystem by identifying, analyzing, and mitigating threats in real-time across websites, apps, and advertising environments.
Position Overview
The Analyst within the Media Scanner team is a key member of The Media Trusts Client Operations Group, responsible for ensuring the accurate and timely configuration and execution of our digital scanning and monitoring solutions and support delivery for TMTs suite of products and services. This role requires technical curiosity, precision, and a service-oriented mindset. You will serve as a bridge between internal systems, customer needs, and product delivery.
This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend hours may be required during peak periods or high-priority project deliveries.
Key Responsibilities
- Navigate and utilize TMTs internal platforms to support product setup and ongoing service delivery.
- Respond promptly to incoming support tickets and internal communications via JIRA, Slack, and email.
- Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters.
- Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning systems.
- Perform system testing, troubleshooting, and quality assurance checks to ensure configuration accuracy.
- Monitor service delivery for key accounts, identifying anomalies and ensuring adherence to performance metrics.
- Collaborate with internal teams (e.g., Product, Engineering, Customer Success) to resolve client-facing issues and implement enhancements.
- Maintain and improve internal documentation related to scanning workflows, system configurations, and client-specific requirements.
- Participate in specialized initiatives and cross-functional projects to enhance operational efficiency and product innovation.
Qualifications
- Associates degree or equivalent.
- Bachelor's degree preferred (Business, Information Systems, Computer Science, or related field).
- 1-3 years of experience in a client-facing technical or ad operations role, preferably in the digital advertising, publishing, martech, or media commerce industry.
- Familiarity with online advertising concepts, ad tag structures (JavaScript, HTML5, VAST, etc.), and campaign workflows.
- Strong organizational skills and attention to detail with a commitment to data accuracy and process consistency.
- Ability to work both independently and collaboratively within a team-oriented environment.
- Excellent verbal and written communication skills; able to translate technical issues into user-friendly language.
- Proficiency with productivity tools including Microsoft Office, Google Workspace, and ticketing platforms like JIRA.
- Self-starter and natural curiosity with a proactive attitude and a willingness to learn new systems and technologies.
Nice to Have
- Experience working with publishers, ad tech platforms, or digital agencies in a technical or operations support capacity.
- Exposure to or interest in web security, privacy compliance, or malware detection in online advertising.
- Familiarity with Agile workflows and collaborative tools like Confluence, Domo or Qlik.
The Media Trust offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries and a comprehensive benefits package.
The Media Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.