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Remote Email Support Assistant Jobs in Georgia (NOW HIRING)

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

... email, or text What We Offer: ∙ Fully remote. Work from anywhere ∙ Flexible hours (full-time and part-time available) ∙ Comprehensive training and ongoing support ∙ A collaborative ...

NorthPoint Search Group

Virtual Assistant

Atlanta, GA · On-site +1

$20.50 - $27.50/hr

Where: Fully remote with U.S.-based time zone coverage preferred. Why: Our teams are overwhelmed ... Administrative Support: Email and calendar management, travel coordination, meeting prep * Finance ...

Naviga

Contract to Perm Collections Specialist (Remote)

GA · Remote

$17.75 - $24/hr

... remote capacity. Reporting to the Sr. Collections Manager, you will play a critical role in ... Client Onboarding Support: Assist in gathering financial documents and setting up new client ...

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All JobsEmail Support JobsRemote Email Support Assistant JobsRemote Email Support Assistant Jobs in Georgia

Remote Email Support Assistant information

What is the difference between Remote Email Support Assistant vs Customer Service Representative?

AspectRemote Email Support AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and finance
Job FocusHandling email inquiries, providing support via emailHandling customer inquiries via phone, email, or chat

The Remote Email Support Assistant primarily manages customer support through email, focusing on written communication. In contrast, a Customer Service Representative may handle inquiries via multiple channels, including phone and chat. Both roles require strong communication skills and often similar credentials, but the Remote Email Support Assistant specializes in email-based support, making it ideal for remote work environments.

What are the most commonly searched types of Remote Email Support jobs in Georgia?

The most popular types of Remote Email Support jobs in Georgia are:

What are popular job titles related to Remote Email Support Assistant jobs in Georgia?

For Remote Email Support Assistant jobs in Georgia, the most frequently searched job titles are:

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The top searched job categories for Remote Email Support Assistant jobs in Georgia are:

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Cities in Georgia with the most Remote Email Support Assistant job openings:

Remote Email Support Assistant jobs near you

Customer Service Representative (Remote)

PharmaCentra, LLC

GA • On-site, Remote

$12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Customer Service Representative (Remote)
Shared Services Team | Full-Time
Company: PharmaCentra LLC
Location: Remote (United States)
Pay: $12.00 per hour
Schedule: Full-Time, includes one weekend day per week
Start a Career Where Every Conversation Makes a Difference
PharmaCentra is seeking motivated, customer-focused individuals to join our Shared Services Team. This fully remote position is an excellent opportunity for someone who enjoys helping others, learns quickly, communicates effectively, and wants to build valuable customer service experience in the healthcare industry.
No healthcare experience is required. We provide training and support to help you succeed.
Every day, you'll assist patients, prospective clinical research participants, pharmacies, and healthcare consumers by providing information, answering questions, and helping connect people with important healthcare resources.
If you are dependable, compassionate, tech-savvy, and eager to learn, we'd love to hear from you.
What You'll Do
As a Customer Service Representative, you may support a variety of healthcare-related programs and services, including:
Customer Support & Call Handling
  • Handle inbound and outbound customer service calls.
  • Listen carefully to customer needs and provide accurate information.
  • Ask questions and gather information using approved scripts and procedures.
  • Document customer interactions accurately in company systems.
  • Schedule appointments or connect customers with appropriate resources when applicable.
  • Conduct follow-up calls as assigned.
Clinical Research Support
  • Assist individuals interested in learning about clinical research opportunities.
  • Conduct preliminary screening using approved questionnaires.
  • Explain next steps in the enrollment process.
  • Schedule potential participants with clinical research sites when appropriate.
Pharmacy Support Services
  • Help patients locate pharmacies that may have prescribed medications available.
  • Contact pharmacies to verify medication availability when required.
  • Provide accurate information to patients regarding pharmacy options.
  • Document all activities and outcomes according to established procedures.
General Responsibilities
  • Navigate multiple applications and systems simultaneously.
  • Follow established workflows, scripts, and quality standards.
  • Maintain confidentiality and protect sensitive information.
  • Meet attendance, productivity, and quality expectations.
  • Participate in training, coaching, and ongoing development opportunities.
  • Adapt to changing business needs and program requirements.
What Makes Someone Successful in This Role?
We are seeking individuals with exceptional customer service skills and a strong aptitude for learning.
Ideal Candidates Demonstrate
  • Strong verbal and written communication skills.
  • A professional and courteous phone presence.
  • Active listening skills and attention to detail.
  • Empathy and patience when assisting customers.
  • The ability to learn new information and apply it quickly.
  • Comfort working with technology and multiple computer applications.
  • Strong problem-solving skills.
  • Dependability and consistent attendance.
  • The ability to stay organized in a fast-paced environment.
  • Accountability and a positive attitude.
Preferred Qualifications
One or more of the following experiences may be helpful, but are not required:
  • Customer service
  • Retail sales or customer support
  • Call center or contact center experience
  • Healthcare support services
  • Appointment scheduling
  • Administrative support
  • Hospitality or service industry experience
  • Pharmacy or healthcare experience
  • Help desk or technical support
  • High-volume customer-facing roles

We welcome applicants who are early in their careers and demonstrate strong customer service skills, professionalism, and a willingness to learn.
Schedule Requirements
  • Full-time availability required.
  • Must be available to work one weekend day each week.
  • Ability to work a consistent assigned schedule.
  • Reliable attendance is essential.
Remote Work Requirements
This position is 100% remote and must be performed within the United States.
Employees are responsible for maintaining the equipment and internet service necessary to perform the essential functions of the position.
Minimum Equipment Requirements
  • Windows 10 or Windows 11 computer
  • 8 GB RAM or greater
  • Quad-core processor or better
  • Second monitor
  • USB headset with microphone
  • Webcam
  • Keyboard and mouse
Internet Requirements
  • Minimum 50 Mbps download speed
  • Minimum 50 Mbps upload speed
  • Reliable broadband internet connection
Benefits
Benefits are available after 90 days of employment, subject to plan terms and eligibility requirements, and may include:
  • Paid Time Off (PTO)
  • Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Life Insurance
  • 401(k) Plan with Employer Match
Why Join PharmaCentra?
  • 100% Remote Work
  • Paid Training
  • Healthcare Industry Experience
  • Supportive Team Environment
  • Opportunities to Learn New Skills
  • Meaningful Work Helping Patients and Consumers
  • Career Development Opportunities

At PharmaCentra, the work you do matters. Every interaction has the potential to improve someone's healthcare experience.
If you're ready to build valuable customer service experience while helping others, apply today.
Equal Opportunity Employer
PharmaCentra LLC is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, business needs, and other lawful considerations. Qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Reasonable accommodations are available for qualified individuals with disabilities and sincerely held religious beliefs throughout the application and employment process.
Employment offers are contingent upon successful completion of applicable pre-employment screening requirements, which may include a background check.
Offer of employment is conditioned upon passing a background check.

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