ZipRecruiter

Log In

2

Remote Email Customer Service Jobs in Scranton, PA

Liveops

Remote Customer Service Agent

Scranton, PA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Elite Escapes

Customer Service Agent

Scranton, PA · Remote

$15.25 - $20.50/hr

As a Remote Travel Customer Service Specialist , you'll be the friendly voice and helpful hand ... Respond to client inquiries via email, chat, and phone about bookings, itineraries, and travel ...

Liveops

Remote Spanish Bilingual Customer Service

Scranton, PA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Olympia Chimney Supply

Customer Partner

Scranton, PA · Remote

$16.50 - $22.25/hr

Meet personal/customer service teams' sales targets and call handling quotas * Handle customer ... Primary works is performed indoors in a remote office setting. The noise level in the work ...

HMG Careers

Remote Sales and Service Advisor

Effort, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Kingston, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Gouldsboro, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsEmail Customer Service JobsRemote Email Customer Service JobsRemote Email Customer Service Jobs in Scranton, PA

Remote Email Customer Service information

See Scranton, PA salary details

$9

$18

$26

How much do remote email customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote email customer service in Scranton, PA is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a remote email customer service?

A Remote Email Customer Service job involves assisting customers via email, addressing their inquiries, resolving issues, and providing support for products or services. This role requires strong written communication skills, attention to detail, and the ability to respond professionally and efficiently. Agents typically work from home or any remote location, using company-provided tools and guidelines. The focus is on delivering clear, helpful, and timely responses to ensure customer satisfaction.

What does a remote email customer service do?

A typical day involves responding to customer inquiries, resolving issues, and providing information or guidance via email. You will generally work within a set shift, collaborating with team members through digital communication tools, and logging interactions in internal systems. While the role is highly independent, there are often regular virtual meetings, ongoing training sessions, and opportunities to share feedback or best practices with colleagues. The work can be fast-paced, as you may be required to handle multiple conversations simultaneously while maintaining a high standard of professionalism and accuracy. This environment helps develop valuable skills in time management, communication, and problem-solving.

What are the key skills and qualifications needed to thrive in remote email customer service?

To thrive as a Remote Email Customer Service representative, you need excellent written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-focused mindset are valuable soft skills in this role. These qualifications ensure timely, accurate, and empathetic support for customers, which is crucial for customer retention and positive brand reputation.

What are popular job titles related to Remote Email Customer Service jobs in Scranton, PA?

For Remote Email Customer Service jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Remote Email Customer Service jobs in Scranton, PA look for?

The top searched job categories for Remote Email Customer Service jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Remote Email Customer Service jobs?

Cities near Scranton, PA with the most Remote Email Customer Service job openings:

Remote Email Customer Service jobs near you
Infographic showing various Remote Email Customer Service job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,702 per year, or $18.6 per hour.

Remote Customer Service Representative

Scranton, PA • Remote

Next Stop Travel
See more jobs at Next Stop Travelexternal

$15.75 - $21.50/hr

Part-time

Re-posted 7 days ago

Job description

Company Overview:
Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.

Position Summary:
The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.

Primary Responsibilities:

  • Serve as a point of contact for client inquiries via email, phone, and online platforms
  • Identify client needs and present appropriate service options
  • Coordinate scheduling and organize detailed service plans
  • Submit and manage reservations with external providers
  • Ensure timely follow-up and clear communication throughout all stages
  • Maintain accurate records within internal systems
  • Support process improvements and team collaboration initiatives

Qualifications:

  • Experience in customer service, coordination, or administrative roles preferred
  • Strong organizational and communication skills
  • Ability to work independently and manage priorities effectively
  • Comfortable using digital tools and web-based systems
  • Detail-oriented with a focus on accuracy

Work Structure amp; Compensation:

  • Flexible remote work environment
  • Performance-based compensation based on completed client arrangements
  • Access to training and ongoing support

Additional Information:
This role is ideal for individuals who are dependable, process-driven, and comfortable working in a structured remote setting. Selected candidates will complete onboarding and training designed to support a successful transition into the role.

Apply